License Usage

Introduction to Cisco HCS License Usage

Cisco Hosted Collaboration Mediation Fulfillment (HCM-F) provides functionality to monitor how licenses are deployed and used within a Cisco HCS deployment. Cisco HCM-F does not manage other components in the solution. This chapter describes these components and how best to monitor and maintain license usage.

License Management Overview


Note

In this document, the term License Manager refers to both Enterprise License Manager and Prime License Manager.

HLM runs as a stand-alone Java application on the Hosted Collaboration Mediation Fulfillment platform, utilizing Cisco Hosted Collaboration Mediation Fulfillment service infrastructure and message framework. There is one HLM per deployment of Cisco HCS. HLM and its associated License Manager manage licenses for Cisco Unified Communications Manager, Cisco Unity Connection, and TelePresence Room.

If it is not running, start HLM using the following command: utils service start Cisco HCS License Manager Service. This service must run to provide HLM functionality.


Note

There is no licensing requirement for Cisco Unified Communications Manager IM and Presence Service, and Cisco Unified Communications Manager IM.

Through the Cisco Hosted Collaboration Mediation Fulfillment NBI or GUI, an administrator can create, read, or delete a License Manager instance in Cisco HCM-F. A Cisco Hosted Collaboration Mediation Fulfillment administrator cannot perform any licensing management function until HLM validates its connection to the installed License Manager and its license file is uploaded. HLM exposes an interface to list all of the License Manager instances.

After the administrator adds and validates a License Manager instance to the HLM, you can assign a customer to the License Manager. This action does not automatically assign all Cisco Unified CM and Cisco Unity Connection clusters within this customer to that License Manager. The administrator must assign each Cisco Unified CM or Cisco Unity Connection cluster to a License Manager after the associated customer is assigned to that License Manager. If the customer is not assigned to License Manager, the cluster assignment fails, and you are advised to associate the customer with a License Manager first.

The administrator can unassign a UC cluster from a License Manager through the HLM NBI or GUI.

HLM supports License Report generation. The report includes all customers on the system with aggregate license consumption at the customer level.


Note
Customers that are assigned to Enterprise Licensing Manager 9.0 are not reported. The license usage of 9.0 clusters that are assigned to Enterprise Licensing Manager 9.1 is not counted in the report either.

An optional field Deal ID at the customer level is included in the report. Each customer has zero or more Deal IDs that can be configured through the HCM-F GUI.

The Administrator requests the system-level Cisco HCS license report through the HLM GUI or NBI. The report request generates two files: csv, and xlsx format. Both files are saved into the HLM license report repository (/opt/hcs/hlm/reports/system) for download. The retention period of the report is set to 60 days by default.

Infrastructure Licenses

This section provides information about infrastructure licenses.

Data Center License Usage

The following data center storage components require specific licensing. For more information, contact your Cisco sales engineer.

  • SAN

  • Nexus switches (5000, 7000, 9000)

  • MDS switches

  • UCS Manager


Note
If you are using SAN-based storage, you must have storage access licensing for your Cisco components.

Cisco HCS License Reports

Cisco HCS License Manager supports the generation of a system-level license report. The report includes all customers on the system with aggregate license consumption at customer level. The report also includes the Cisco Prime License Manager to which each customer is associated.

Request the Cisco HCS license report through HCM-F. The report request generates two files: one in .csv format, the other in .xlsx format. Both files are saved in the HCS License Manager license report repository for future download. The retention period of the report is set to 60 days by default.

To generate and download a Cisco HCS license report, do the following:

  1. From the side menu, select License Management > License Reports.

  2. To generate a new report, click Request New Report. Click Refresh to see the newly generated report.

  3. To download a report, select the report name and click Download CSV Format or Download Excel Format.

HCM-F License Dashboard

The License Dashboard (Infrastructure Manager > License Dashboard) of HCM-F displays the license summary details at PLM, Customer, and User level. It also displays the license consumption summary details at VA (virtual account ) level if you are using VA to manage the UC cluster licenses. The license information is fetched from the service inventory report, therefore, we recommend triggering Service Inventory Jobs (scheduled or on-demand) for license information to be present in the License Dashboard. The license details that HCM-F admin can track are as follows:

  • Overall license details including all the license managers (PLMs and VAs)

  • License details at each PLM and Virtual Account level

  • License consumption details at each Customer level

  • License consumption details at user-level for a customer

  • License compliance status

For the License Dashboard to be available in HCM-F, ensure that:

  • Service Inventory service is running.

  • Service Inventory Daily Report is scheduled with versions.

Apart from the supported SI Report versions, the License Dashboard is not available.

For details on License Dashboard REST APIs, see Cisco Hosted Collaboration Mediation Fulfillment Developer Guide.

For more information on Smart Licensing, see Cisco Hosted Collaboration Solution Smart Licensing Guide.

HCS License Report Format

Title

Description

Columns

Customer Name

The name of the customer.

Tenants

The customer names that share the cluster.

Reseller Name

The reseller who manages the customer, if applicable.

LM Name

The License Manager from which the customer requests required licenses.

Deal ID

Any Deal ID associated with the customer.

License Type

The remaining columns contain the number of required licenses of various types for each customer. They are listed in alphabetical order.

Rows

Customer

Each row refers to a customer

UNASSOCIATED

Required licenses that are not associated with any customer. For example:

  • A UC app that requires licenses is set up in Cisco Unified Communications Domain Manager, but the UC app is not in any Network Device List associated with a customer.

  • A cluster created in HCM-F has no customer specified for it.

System

The total of required licenses across all customers and unassociated required licenses.

License Management

Your Cisco Unified Communications Manager license usage is the sum of your Cisco Unified Communications Manager license usage and your Cisco Unity Connection license usage. License usage for Unified CM and Cisco Unity Connection is tracked and reported on by Cisco Prime License Manager (through HCS License Manager).

Cisco Prime License Manager, which is used by Cisco Unified Communications Manager and Cisco Unity Connection, provides simplified, enterprise-wide management of user-based licensing. Prime License Manager handles licensing fulfillment, supports allocation and reconciliation of licenses across supported products, and provides enterprise-level reporting of usage and entitlement.

Cisco Collaboration Flex Plan - Hosted

Collaboration Flex Plan - Hosted is a software subscription-based licensing model that is deployed on the same infrastructure and architecture as all other Cisco HCS deployments. The only difference is the application of the licenses. The model lets an organizations choose a mix of on-premise and cloud-based services that they can change as their business needs change.

For additional details on integration with Cisco HCS see the Cisco Collaboration Flex Plan Hybrid Services HCS Integration Reference Guide.


Note

Webex Message and Webex Meetings are available as well as other Collaboration Flex add-ons. This deployment guide only covers the Webex Hosted Call portion.

Simplified Licensing for Flex

Cisco HCS Simplified Licensing provides a simple and partner-friendly solution for Cisco HCS partners to manage and procure licenses for customers with Flex Hosted model for Cisco HCS 12.5 release and later.

The benefits of Cisco Simplified Licensing are:

  • Allows partner to share a centralized licenses pool to provide Cisco HCS service for multiple customers with Flex Hosted licenses.

  • Provides Operational Licenses pool for Cisco HCS UC applications 12.5 and later (with smart licensing) to facilitate customer growth.

  • Provides Operational Licenses pool for Cisco HCS UC applications 11.x to upgrade to UC applications 12.5 and later.

  • Enables Dual License Entitlement to support cloud migration from on-premise to Cisco HCS.

  • Supports existing OSS and BSS integrations.

  • Supports both Flex Hosted and HCS Perpetual licenses with focus on the Flex Plan.

  • Supports APIs for automation.

  • Reduces number of virtual machines and PLM (UC applications 11.x) to manage.

There are 3 major components involved to support HCS Simplified Licensing: Cisco HCS 12.5 with Cisco HCM-F at partner DC, Cisco Smart Software Manager (CSSM) to support Cisco Smart Licensing and Cisco Commerce Workspace (CCW- Cisco Procurement Portal) at Cisco cloud.

Partner Requirements for Simplified Licensing

The following are the key steps that the HCS partners must complete to take end-to-end benefit of the HCS Simplified Licensing:

  • HCS partners must fill this form http://cs.co/HCSPartnerRequestForm to officially onboard for Simplified Licensing and request for Operational Licenses. It is recommended to copy email to Cisco Partner Account Team for the request.

  • Partners must request the Cisco Partner Account Team to send an email to: ppp-peds-support@cisco.com for PPE invitation with the following information:

    • Partner name

    • BE ID

    • cisco.com ID and email of person authorized to sign agreements (designated admin)


    Note

    After the Cisco HCS partners meet all requirements for Simplified Licensing, Cisco HCS Operation Team will issue Operational Licenses to va-hcs-operational, accordingly. The Operational Licenses are available for the HCS UC applications version 12.5 or later.

  • Cisco HCS partners must grant Cisco HCS Operation Team (refer to Cisco HCS Operational License Request Form) the user access to Virtual Accounts (va-hcs-ordered and va-hcs-operational) to manage Operational Licenses pool and support Simplified Licensing.

  • Cisco HCS partners must setup Cisco HCM-F to send Monthly Customer Consumption Report (Flex Usage Report) to Cisco HCS Operational Team for Simplified Licensing.

Flex Usage Report

The Flex Usage Reports feature generates a monthly and quarterly aggregated license consumption report of all customers in csv format using HCM-F at a partner level. The Flex license is managed at the partner level even though the flex subscription is at the customer level. The report provides the Flex license usage data. Based on the report the partner is supposed to keep their subscriptions up to date on quarterly basis. It sends a report to Cisco and Partner to identify the license usage details for all the customers. The Flex Usage Report generates the summary of license usage data in terms of Knowledge workers, Common area, TelePresence device, Access, Professional, Enhanced, Voice Mail and CER definition in Flex Hosted Calling. HCM-F collects order info, true forwarding and compliance status from the report. The report also provides perpetual license details, such as, order details, consumption, and compliance for the partner.The report is generated based on flex definition. It fetches data from Unified CM, Unity Connection, and Emergency Responder.

HCS License Manager (HLM) service manages the Flex Usage Report generation in HCM-F.

The Flex Usage Reports generates monthly reports for the Dedicated and Shared Architecture customers. The reports are used for easy CCW update and Flex license usage audit.


Note

The Flex Usage quarterly report is only for the Cisco audit purpose. HCM-F automatically generates a report on 15th of every quarter (March 15, June 15, Sep 15, and Dec 15), and sends it to Cisco via email.

Knowledge Worker

  • A user with a desk phone and a personal phone number in an Enterprise directory profile that is configured within the installed software or an enterprise directory service (Voice mail may or may not be provided).

  • Any user with up to ten devices assigned or has DN, SNR, EM, and Voicemail configured.

  • A user without a specific phone device but using an extension mobility (or similar) and an enterprise directory profile that is configured within the installed software or an enterprise directory service (Voice mail may or may not be provided).

  • A user with a smartphone or tablet whose phone number or contact details are in an enterprise directory profile and configured on UC applications.

TelePresence
Any TelePresence device configured on the system consumes the TP (TelePresence) licenses.
CER
Any device configured for CER consumes the emergency user license.
Common Area (CA)
Hard endpoint not associated to any user including Analog Devices. Conference room, corridor and common area devices are considered as Common Area space devices and consume CA licenses (even if they have published phone numbers).
Named User (NU) Professional
The full-featured tier for employees and contractors who use multiple communication devices, including Webex and consume NU Professional license. This tier includes voicemail.
Named User (NU) Enhanced
The per-user subscription optimized for task-based workers who use a single device without the need to voicemail consume NU Enhanced license.
Named User (NU) Access
The per-user subscription for a dial-tone and basic calling capabilities on basic devices consume NU Access license.

Note

Devices are either computing or communication devices that are capable of running the software or browser plug-ins associated with the software. For examples, Desk phone, Mobile phone, Laptop/Desktop, Tablet, and Video device (EX/DX/MX/WebEx Board/WebEx Room or competitor systems)

Supported Flex License Models based on License Types for Flex 2.0 and Flex 3.0 are as below:

Table 1. Flex 2.0

Knowledge Worker

Common Area

TelePresence

Enterprise Agreement

X

X

X

Named User

X

X

X
Table 2. Flex 3.0

Knowledge Worker

Common Area

TelePresence

Professional

Enhanced

Access

Enterprise Agreement

X

X

X

NA

NA

X

Named User

NA

NA

X

X

X

X

The following points summarize the Flex license usage report in HCS:

  1. Partner orders X flex licenses for a customer through CCW.

  2. Cisco provides Operational licenses to the partner’s Smart Account/Virtual Account through CSSM/PLM. Operational license count can be more than the number of flex licenses partner orders. For example, it's up to Cisco to decide whether to give 2X operational licenses or 1.5X.

  3. Using HCM-F UI, partners agree the EURA (End User Reporting Agreement) with Cisco to share/audit usage report periodically. Post agreement, the Flex Usage Reports page shows the EURA date. If the EURA is not signed, partners cannot generate or view the usage report.


    Note

    An email notification about EURA acceptance by partners is sent to Cisco Audit, Cisco HCS Licensing team, and Partner's procurement team after partners configure the email notification in the Flex Usage Configurations page.


    Note

    Apart from the EURA email notification, there is other scenarios when email notification is sent to Cisco and partner:

    • When the summary report is generated successfully.

    • When the summary report generation fails.

    • When the on-demand report is generated.

    • When the on-demand report generation fails.

    • When there are any issues in any of the clusters (for example, CHPA or UCPA (for HCM-F 12.5SU1) and Cisco HCS CAA CUCM or Cisco HCS CAA UCXN or Cisco HCS CAA CER (for HCM-F 12.5 SU2 and above) services are down, IP address is incorrect, credentials are invalid).

  4. Partner generates scheduled or On-demand report periodically and shares it with Cisco through mail.

  5. Cisco audits the Flex license usage report. If any additional license consumption is found, then partner orders additional licenses through CCW.

Configure Flex Usage Report

Before you begin
Configure your customers for License Model (Infrastructure Manager > Customer Management) if you need the license model information in the Flex Usage Report. The license models are:

  • Flex 2.0 Enterprise Agreement

  • Flex 2.0 Named User

  • Flex 2.0 Named User + Perpetual

  • Flex 3.0 Enterprise Agreement

  • Flex 3.0 Named User

  • Flex 3.0 Named User + Perpetual

  • Perpetual

Enter the Subscription ID or Deal ID for the customer from Infrastructure Manager > Customer Management > Customer.

You have to map the Subscription ID with the customer, once the smart accounts are configured in HCM-F. Navigate to Infrastructure Manager > Smart Licensing > Subscription Mapper. Once the Subscription ID is mapped with the customer, the Deal ID in the Edit Customer window is automatically updated with the Subscription ID.

Procedure
Step 1

In HCM-F UI, navigate to Infrastructure Manager > License Management > Flex Usage Reports > Flex Usage Configurations. The Flex Usage Configurations page appears.

The System Time field shows the time in Pacific Daylight Time (PDT) time zone. Click Refresh to the view the current time.

Step 2

Complete the following fields in the General Configuration task pane:

Field

Description

Provider Name

Display the provider name which is taken from the Service Provider page. Ensure that the provider name is accurate as Cisco uses this field to identify the HCS partner.

To update the provider name, click Change. You are navigated to the Edit Service Provider page (Administration > Service Provider).

This field is mandatory.

HCMF Instance name

HCM-F instance name used to generate the flex usage report.

Specify a unique name if you have deployed more than one HCMF instance. This field accepts alphanumeric values.

HCMF UUID

Universally unique identifier of HCM-F. Each HCM-F application has a UUID. It's a non-editable field and is autogenerated.

Retention Period (Days)

Retention period (in days) of the report. Value must be between 31 to 180 days.

This field is mandatory.
Step 3

Complete the following fields in the Schedule Configuration task pane:

Field

Description

Frequency Of Reports

By default, it's monthly.

This field is mandatory.

Reporting Date

Date when the report will be generated.

This field is mandatory.

Reporting Time

Time to start the report generation.

This field is mandatory.

Quarterly Report Dates

Specifies the date when the quarterly reports are sent to CISCO for audit. The Quarterly Report Dates are 15-MAR, 15-JUN, 15-SEP, and 15-DEC.

This is a non-editable field.
Step 4

Complete the following fields in the Email Notification task pane:

Field

Description

SMTP Hostname

Hostname of SMTP server

SMTP Port

Port number of SMTP server

Email Address (From)

Email address of the Partner

This field is mandatory.

Email Address (To)

Email address of the Partner's procurement team

Cisco Email Address (To)

Email address of Cisco Audit team and HCS Licensing team

This field is non-editable.

Additional Email Address (To)

Additional Email address if any
Step 5

Configure the SFTP server for the report backup. Complete the following fields in the SFTP Configuration task pane:

Note 

  • All fields are mandatory.

  • You can only upload Flex Usage Summary report to SFTP. The Flex Usage Summary reports are saved for one year if the SFTP server is not configured. The SFTP server configuration does not have any backup retention period.

Field

Description

Enable SFTP configuration

Check the checkbox to allow SFTP configuration.

SFTP Host

Hostname of SFTP server

SFTP Port

Port number of SFTP server

Upload Path

Enter the directory path for report backup.

Username

Enter username.

Password

Email password.
Step 6

Click Save.

What to do next
In the Unified Communication application, enter these configuration:

  • Customer Name: Specify the customer name based on the cluster type as follows:

    1. For the cluster versions less than 12.5 version, the Customer Name is marked with an asterisk (*).

    2. For Customers who do not share any cluster (Dedicated Customer):

      Enter Customer Name with Extended Customer Name.

    3. For Customers who share at least one cluster with another customer (Shared Customer):

      Enter Customer Name with Extended Customer Name.


      Note

      The extended customer name should match with the customer domain name.

      The Flex Usage report shows the consumption of all subscribers with their associated devices for each shared customer in a separate row, provided you follow these configuration guidelines:

      1. Specify Customer's domain as Customer Extended Name in the HCM-F User Interface.

      2. Save Subscribers with userID or mailID to contain the Customer's domain name used in Cisco Unified CM. For Cisco Unity Connection, save user alias in customer domain name.

      3. Associate the Lobby Devices with the DevicePoolName. Ensure the name contains the domain name of the customer that is used in Cisco Unified CM or Cisco Unity Connection.

      4. For shared Cisco Unity Connection, configure the partition with the domain name of the customer.

        Configure all the subscribers in the partition specific to the customer.


      Note

      When customers share the same cluster but either Subscribers or Devices are not configured as per the guidelines, then the report displays the consumption of all subscribers and the associated devices for each of the shared customers in a single row.


Note

After upgrading to Cisco HCM-F SU3, it is required to update the license model for the customers migrating from Flex 2.0 to Flex 3.0 before you generate the monthly Flex Usage Report. This cleans-up the old data and replaces it with the new data for the usage report.

Request or Download Flex Usage Report

Procedure
Step 1

In HCM-F UI, navigate to Infrastructure Manager > License Management > Flex Usage Reports. Flex Usage Reports page appears with the End-User Reporting Agreement (EURA).

Step 2

To use the functionality of Flex Usage Report, click Agree.

The (End-User Reporting Agreement) page shows the EURA accept date and time after partners agree with EURA. Once you accept the EURA, it is not displayed in the HCM-F user interface.

Step 3

Navigate to Flex Usage Reports.

Step 4

To download a Flex Usage report, check the check box against a report, and then click Download CSV Format.

Note 

Use Filters to narrow down your search from the report list.

Step 5

To request a new Flex usage report, click Request New Usage Report. This action creates an on-demand report. A job with the Job Entity License Usage Report for creating a new usage report is generated (Administration > Jobs). You can view the job details by hovering over the information icon.

Flex Usage Report

The Flex Usage report provides the following information:

Field Name

Description

Partner Name

Name of the Partner

Report Version

Version of the Flex Usage report

Business Report Version

Version of the report

Report Generation Date and Time

Date and time when the report was generated

Report Start Date

Date from when the data collection for report started

Report End Date

Date from when the data collection for report ended

Product Name

Name of the product (HCM-F)

Product UUID

It is a non-editable field

Product Version

Version of the product (HCM-F)

Smart Account Domain

Displays the domain name of the Smart Account.

Order Retrieval Date

Displays the HCM-F sync date with the ordered virtual account.

Ordered Virtual Account

Stores the licenses that the partner has ordered in the virtual account in CSSM. Generates the value only if the user opts for operational license for autoregistration of the clusters.

Operational Virtual Account

The virtual account in CSSM, where the Cisco licenses are stored. This value is generated only if the user opts for operational license for autoregistration of the clusters.

Operational Licenses Count

Displays the count of licenses that are installed on the Virtual Account.

Customer Name

Displays the name of the customer based on the following cluster configuration

  1. For the cluster versions less than 12.5 version, the Customer Name is marked with an asterisk (*).

  2. For Customers that do not share any cluster (Dedicated Customer), the Usage report displays the Customer Name as the Extended Customer Name. The consumption report shows the actual consumption of licenses for all subscribers & devices present in the cluster.

  3. For Customers who share any cluster with another customer (Shared Customer), the Usage report displays the Customer Name as the Extended Customer Name.

    The Flex Usage report shows the consumption of all subscribers with their associated devices for each shared customer in a separate row, provided you follow these configuration guidelines:

    1. Specify Customer's domain as Customer Extended Name in the HCM-F User Interface.

    2. Save Subscribers with userID or mailID to contain the Customer's domain name used in Cisco Unified CM. For Cisco Unity Connection, save user alias in customer domain name.

    3. Associate the Devices with the DevicePoolName. Ensure the name contains the domain name of the customer that is used in Cisco Unified CM or Cisco Unity Connection.

    4. For shared Cisco Unity Connection, configure the partition with the domain name of the customer.

      Configure all the subscribers in the partition specific to the customer.


    Note

    When customers share the same cluster but either Subscribers or Devices are not configured as per the guidelines, then the report displays the consumption of all subscribers and the associated devices for each of the shared customers in a single row.

    Field Name

    Description

    UC application version

    Displays the version of the UC cluster that is associated to the customer

    Site Name

    Location of the customer. This option is not available for HCMF.

    Subscription ID

    Deal ID configured per customer while creating a customer (Infrastructure Manager > Customer Management > Customer)

    You can also map the Subscription ID with the customer, once the smart accounts are configured in HCM-F. Navigate to Infrastructure Manager > Smart Licensing > Subscription Mapper. Once the Subscription ID is mapped with the customer, the Deal ID in the Edit Customer window is automatically updated with the Subscription ID.

    In case of Shared Architecture, the Flex Usage report shows all the shared customer's Deal IDs separated by semi-colon (for example, deal123xxxx;deal12xxxxxx)

    Subscription Start Date

    Displays the license subscription start date.

    Subscription End Date

    Displays the license subscription end date.

    Flex

    Displays the Flex license version of the customer. The supported Flex versions are Flex 2.0 and Flex 3.0.

    License Model

    Displays the selected License Model type. The supported license models are: Enterprise Agreement, Named User, Named User + Perpetual, and Perpetual.

    License Type

    Type of licenses such as Common Area (CA), Knowledge worker (KW), Telepresence (TP), Access, Enhanced, Professional, Voice Mail and CER.

    Ordered Type

    Displays the type of license package ordered from CCW. The supported ordered types are: Base and Add-On. Refer to License Model Clasiffication based on the Order Type for Flex 2.0 and Flex 3.0for details.

    Ordered Quantity

    Displays the quantity of licensed that are ordered from Cisco Commerce (CCW).

    Entitled Quantity

    Displays the quantity of licenses that are installed in CSSM.

    Consumption on date

    Units of licenses that are consumed on the date and time when the report is generated.

    Note 

    The date for the fields Report Generation Date and Time and Consumption on date is same.

    Average Units Consumed

    Average units of licenses that the customer has consumed.

    Max Units Consumed

    Maximum units of licenses that are consumed by customer

    Estimated True Forwarding (Entitled Average Units Consumed)

    Displays the value that is calculated using the Entitled Quantity - Average Units Consumed.

    Note 

    Subscription ID to customer mapping is required to enable Flex license reconciliation. The estimated true forward and compliance calculation is done only if the subscription ID mapping is performed as a one time configuration.

    Compliance Status

    Displays the compliance status of the license. The values are:

    • In Compliance

    • Out of Compliance
    Table 3. License Model Classification based on the Order Type for Flex 2.0

    Common Area

    Knowledge Worker

    TelePresence

    Voice Mail

    CER

    Named User

    Add-on

    Base

    Add-on

    Base

    Add-on

    Enterprise Agreement

    Add-on

    Base

    Base

    Base

    Base

    Named User + Perpetual

    Add-on

    Base

    Add-on

    Base

    Add-on
    Table 4. License Model Classification based on the Order Type for Flex 3.0

    Common Area

    Knowledge Worker

    TelePresence

    Voice Mail

    Access

    Professional

    Enhanced

    CER

    Named User

    -

    -

    Add-on

    Add-on

    Base

    Base

    Base

    Base

    Enterprise Agreement

    Add-on

    Base

    Add-on

    Add-on

    Add-on

    -

    -

    Base

    Named User + Perpetual

    -

    -

    Add-on

    Add-on

    Base

    Base

    Base

    Base

    The perpetual license data in the Flex Usage Report is helpful for users who want to migrate from perpetual license to flex license.

    The estimated true forwarding, entitled quantity, ordered type, ordered quantity and compliance columns apply only for 12.5 and above cluster version. If a user has a combination of versions 11.5 and above clusters, the estimated true forwarding, entitled quantity, ordered type, ordered quantity, estimated true forwarding, and compliance columns may be inaccurate. However, the consumption data in the report is accurate even for a user with a combination of versions 11.5 and above clusters.

Cisco Agent Desktop Licenses

Run the ShowLicenseUsage utility to view the IP addresses of clients who consume desktop seats or who run Cisco Desktop Administrator or Cisco Workflow Administrator.

For IP Phone Agent and Cisco Agent Desktop-Browser Edition seats, the IP address is that of the active Browser and IP Phone Agent (BIPPA) service. For web-based Desktop Administrator, the IP address is that of the CAD server.

Follow these steps to use the ShowLicenseUsage utility.

  1. On the server hosting the Cisco Agent Desktop services, open Windows Explorer.

  2. Navigate to the C:\Program Files\Cisco\Desktop\bin folder.

  3. Double-click ShowLicenseUsage.exe to run the utility.

Table 5. ShowLicenseUsage Result Headings

Result Heading

Description

admin - desktop

Not used in this version

admin - enterprise

Lists users of Cisco Work Flow Administrator and Cisco Desktop Administrator

admin - personnel

Not used in this version

admin - cti config

Not used in this version

seat

Lists users of Cisco Agent Desktop, Cisco Agent Desktop - Browser Edition, Cisco IP Phone Agent, and Cisco Supervisor Desktop

Prime Collaboration Assurance License Usage

The following rules apply for Prime Collaboration Assurance licensing:

  • Devices that are in Managed and Suspended states are counted.

  • An IP phone and soft client pair that share the same extension number or SIP URI is counted as one endpoint. The soft clients include Cisco Unified Personal Communicator, Cisco IP Communicator, Cisco Jabber, and Client Services Framework (CSF).

  • Mobile phones are counted separately.

  • Analog phones connected to a voice gateway are not monitored and not counted.

  • Phones with the same IP address are counted as one endpoint, and only one license unit is used. However, when Prime Collaboration is deployed in MSP mode, phones with the same overlapping IP address are counted as different endpoints.

  • Cisco Webex softphone client does not count as a device for the purposes of license consumption but does require a Foundation or Standard license.

For more information about how to add license files and how the endpoints are counted, see the Cisco Prime Collaboration Assurance - Advanced and Analytics Guide: http://www.cisco.com/c/en/us/support/cloud-systems-management/prime-collaboration/products-user-guide-list.html.