Troubleshooting with Prime Collaboration Assurance
Cisco Hosted Collaboration Solution utilizes Cisco Prime Collaboration Assurance for diagnostics and troubleshooting activities. This chapter provides the tools for performing these activities.
Information on troubleshooting Prime Collaboration Assurance is maintained on a Wiki site at: Troubleshooting Cisco Prime Collaboration Assurance.
This is the central troubleshooting resource for Cisco Prime Collaboration and contains troubleshooting information for both Assurance and Provisioning (note that Provisioning is not implemented by HCS.)
| Components | Description |
|---|---|
| Voice Endpoints |
Identifies issues that are related to Unified Communications phone network |
|
Phone Status Test |
Monitors reachability of key phones in the network |
|
Synthetic Test |
Checks availability of voice applications |
|
IP SLA Voice Tests |
Monitors the response time and availability of multiprotocol networks on both end-to-end and hop-by-hop basis |
|
Create a Batch Test |
Verifies the health of the voice network |
|
Phone Tests—Batch and On Demand Tests |
Controls the real phones in the network and tests the various call types |
|
Audio Phone Features Test |
Displays the phone tests summary for all the Unified CM nodes |
|
CME Diagnostics |
Displays information about Cisco Unified CME devices and associated Cisco Unity Express devices |
| Video Endpoints | |
| Troubleshooting Workflow |
Starts troubleshooting workflow for a session from the 360° Session View in the Session Diagnostics page |
|
Troubleshoot Data Analysis |
Analyzes the path between two endpoints and provides the data for troubleshoot |
|
Export Troubleshooting Data |
Enables to export the troubleshooting data |
|
Cisco Mediatrace |
Isolates and troubleshoots network degradation problems for data streams |
|
Cisco Prime Infrastructure Cross-Launch |
Performs network diagnosis using the Infrastructure applications |
| Collect Logs | Collects call logs to identify faults in the calls |
|
Log Collection Center or Device Log Collector |
Collects call logs from the Device Log Collector |
|
Set the Trace Levels |
Sets the trace level for each component of the devices |
|
Log Collection Template |
Collects logs of different devices and different components together |
|
Collect Call Logs |
Enables on-demand log collection |
| Analyze Call Signaling | Determines the call failure reason |
| Supported Call Flows | |
| Create a Call Ladder Diagram | Creates a call ladder diagram for a specific message. |
| Filter a Message in the Call Ladder Diagram | Filters a message in the call ladder diagram |
| Understand a Call Ladder Diagram | Visualizes the SIP signaling for the selected call |
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