CSSM1001

CSSM API encountered an Unknown Error

Check HLM Logs (Detailed) for more details

CSSM1002

Unsupported HTTP Method

Check HLM Logs (Detailed) for more details

CSSM1003

CSSM API encountered an Internal Error

Check HLM Logs (Detailed) for more details

CSSM1004

CSSM API is unable to send request

Check HLM Logs (Detailed) for more details

CSSM1005

CSSM Server refused connection

If Proxy is configured, verify network connectivity between HCM-F and Proxy Server

CSSM1006

CSSM API Unknown Host Error

If Proxy is configured, verify Proxy hostname is correct and DNS resolution of CSSM/Proxy/Authentication GW(Transport Mode Setting)

CSSM1007

CSSM API Socket Timeout Error

If Proxy is configured, verify network connectivity between HCM-F and Proxy Server

CSSM1008

CSSM API No Route To Host Error

If Proxy is configured, verify network connectivity between HCM-F and Proxy Server

CSSM1009

CSSM client creation failed due to invalid Transport Mode

Check HLM Logs (Detailed) for more details

CSSM1010

CSSM client creation failed due to Unknown Error

Check HLM Logs (Detailed) for more details

CSSM1011

CSSM API Authentication Failed Error

Reconfigure client ID and Secret, and perform Smart Account Sync

CSSM1012

CSSM client unable to parse the response

Check HLM Logs (Detailed) for more details

CSSM1013

CSSM client unable to map JSON response

Check HLM Logs (Detailed) for more details

CSSM1014

CSSM client unable to read response due to IO error

Check HLM Logs (Detailed) for more details

CSSM1015

Client credentials may not have access to Smart Account or Domain Name is incorrect

Check if the Client Id and Secret have access to Smart Account and the Domain name is Correct

CSSM1016

CSSM client unable to process response

Check HLM Logs (Detailed) for more details

CSSM1017

CSSM client unable to process JSON response

Check HLM Logs (Detailed) for more details

CSSM1018

CSSM client config validation failed

Check HLM Logs (Detailed) for more details

CSSM1019

Given Smart Account ID does not exist

Check HLM Logs (Detailed) for more details

CSSM1020

CSSM server responded with errors

Check HLM Logs (Detailed) for more details

CAA1001

Service encountered an unknown error

Verify App specific adapter Service is running Scan CAA logs for errors and restart service if necessary.

CAA1002

Service encountered an SDR error

Verify Cisco CDM Database is running Scan App specific adapter logs for errors.

CAA1003

CAA is unable to find application instance in SDR

Verify Application is configured Scan CAA logs for errors.

CAA1004

No admin credentials configured for application

Verify admin credentials are configured.

CAA1005

CAA does not support this equipment type

Scan CAA logs for errors.

CAA1006

CAA is unable to read the application name from SDR

Verify Cisco CDM Database is running Scan CAA logs for errors.

CAA1007

No service provider address configured for application

Verify service provider address is configured for the application.

CAA1008

No platform credentials configured for the application

Verify if platform credentials are configured.

CAA1009

No Cluster version configured for the application

Verify if cluster version is configured.

CAA1010

No Request Hanlder Mapping found in json

Verify if request handler exist for message type app type and cluster version.

CAA1011

Error occurred in SSH connection

Check if app details platform credentials are correct and session timeout is sufficient.

CAA1012

Invalid Response type provided

Check response type.

CAA1014

Unable to generate CSR for the given certificate type Provide correct certificate type

Check logs for more details.

CAA1015

Certificate import failed due to CSR public key and Certificate public key doesn't match

Verify whether the certificate and CSR has the same algorithm and key.

CAA1016

Certificate import failed due to CSR SAN and Certificate SAN doesn't match

Verify CSR SAN and Certificate SAN.

CAA1017

Error occurred as CSR does not exist in the App

Generate CSR before proceeding with this action.

CAA1018

CA certificate is not available in the trust-store

Upload a CA certificate in trust store.

CAA1019

Error in CA certificate

Upload a CA certificate in trust store.

CAA1020

Error occurred while reading the certificate

Provide a valid CA Certificate.

CAA1021

Certificate is not in PEM format

Provide a valid Certificate.

CAA1022

Invalid certificate file provided

Provide a valid Certificate.

CAA1023

Error occurred as CSR does not exist in the App

Generate CSR before proceeding with this action.

CAA1024

Error occured as CLI Response Parser is not configured

Configure Parser for CLI command.

CAA1025

Invalid certificate type found

Check if the certificate type is valid.

CAA1026

Certificate Upload failed

Check if the certificate is valid and UC App is provisioned with right version Refer logs for more details.

CAA1027

Certificate operation is not successful Internal error occurred

Check the logs for more details.

CAA1028

Failed to get the REST API client

Verify application is running the supported version.

CAA1029

Error occurred during REST API call to Expressway

Verify credentials are correct and REST service is up on Expressway.

CAA1030

Current version of Expressway is not supported

Use the supported versions of Expressway.

CAA1031

Error occurred as invalid certificate was

Uploaded to Expressway. Verify the CA certificate is available in the trust and uploaded CA signed certificate is valid.

CAA1032

Error occurred as CSR already exist in Expressway

Delete the existing CSR.

CAA1033

Error occurred in CSR generation in Expressway as invalid data was passed fo CSR

Verify the data provided to generate CSR.

CAA1034

No Response Hanlder Mapping found in json

Verify if response handler exist for message type app type and cluster version.

CAA1035

Invalid admin credentials

Verify the user name and password.

CAA1036

CAA encountered an unknown error from the application

Verify the following entities - Cisco AXL Web Service CUCM) is active Publisher Admin/Platform credentials and Network address HCMF) are correct.

CAA1037

CAA encountered error while parsing xml

Make sure the UCApps are returning proper responses.

CAA1038

CAA is unable to determine the application Version

Verify Cisco AXL Web Service CUCM) is running on application. Verify application admin credentials and network address.

CAA1039

API executed by non admin user

Verify the user name and password for admin credentials.

CAA1040

Invalid Proxy details

Verify the Proxy Hostname and Proxy port configured in Transport Mode Setting.

CAA1041

Edit Transport Settings operation is not allowed since product is in Registered state

Sync Smart Account with CSSM and assign cluster to Virtual Account.

CAA1042

Product may already deregistered

Sync Smart Account with with CSSM.

CAA1043

Internal Error occurred while communicating with Unity Connection

Verify the Cisco Smart License Manager and Tomcat service is running in Unity Connection.

CAA1044

Unsupported message received by CAA service

Scan CAA logs for errors.

CAA1045

CAA does not support the application version

Verify if correct cluster version is configured in HCMF.

CAA1046

CAA cannot connect to application

Verify Cisco AXL Web Service is running on CUCM application Publisher's admin/platform credentials and network address are correct and network connectivity from HCM-F is established.

CAA1048

Product Registration Token is either invalid or has been expired

Perform Smart Account Sync with CSSM.

CAA1049

Product is in subscriber Node

CAA1050

Exception occurred while performing product operation

Scan CAA logs for errors.

CAA1051

CAA is unable to add community string on application

Verify application admin credentials and network address are correct. Verify community string does not already exist.

CAA1052

CAA is unable to update community string on application

Verify application admin credentials and network address. Verify community string is present.

CAA1053

CAA is unable to delete community string on application

Verify application admin credentials and network address. Verify community string exists.

CAA1054

CAA is unable to add SNMP V3 user on application

Verify application admin credentials and network address. Verify SNMP V3 user does not already exist.

CAA1055

CAA is unable to update SNMP V3 user on application

Verify application admin credentials and network address. Verify SNMP V3 user exists.

CAA1056

CAA is unable to delete SNMP V3 user on application

Verify application admin credentials and network address. Verify SNMP V3 user is present.

CAA1057

CAA is unable to restart application SNMP Master Agent

Verify network connection between HCM-F and application. Verify application platform credentials and network address.

CAA1058

CAA is unable to add Remote Syslog configuration on application

Verify application admin credentials and network address.

CAA1059

CAA is unable to update Remote Syslog configuration on application

Verify application admin credentials and network address.

CAA1060

CAA is unable to add Billing Application Server configuration on application

Verify SFTP Credentials and the directory /home/smuser/ exists on billing server. Verify network connection between application and billing server.

CAA1061

CAA is unable to update Billing Application Server configuration on application

Verify SFTP Credentials and the directory /home/smuser/ exists on billing server. Verify network connection between application and billing server.

CAA1062

CAA is unable to remove Billing Application Server configuration on application

Verify application ADMIN credentials and network address. Verify BAS config exists on application.

CAA1063

CAA cannot connect to application platform CLI

Verify platform credentials are configured and network connectivity between HCM-F and application.

CAA1064

CAA is unable to restart application Host Resources Agent

Verify network connection between HCM-F and application. Verify application platform credentials and network address.

CAA1065

Unsupported message received from CAA

Scan CAA logs for errors.

CAA1066

No CUOM is configured for application

Verify CUOM is configured for the application.

CAA1067

No service provider address is configured for CUOM

Verify service provider address is configured for CUOM.

CAA1068

Unable to get process node list from CUCM

Verify name in CUCM System > Server) matches the hostname or IP configured in HCM-F for Service Provider or Application Space Address.

CAA1069

No HTTP credentials configured for application

Verify if HTTP credentials are configured.

CAA1070

No SFTP credentials configured

Verify if SFTP credentials are configured for billing application server.

CAA1071

No SFTP network address configured

Verify if SFTP network address is configured for billing application server.

CAA1072

CAA is unable to find the specified phone device on the application

Verify phone device exists on application.

CAA1073

CAA is unable to find the specified user on the application

Verify end user exists in the application.

CAA1074

Failed to get the web-security details from the UC App

Verify if the web-security data is available on the UC App.

CAA1075

Error occured during RIS call

Check if RIS service is up.

CAA1076

Error occured during CCS call

Check if CC service is up.

CAA1077

Error occurred during PAWS call

Check if PAWS service is up.

CAA1078

Error occurred during command execution on CLI

Verify if the command syntax is correct.

CAA1079

Set Transport Mode failed due Invalid format of on-prem Registration url

Please provide the valid on-prem url.

CAA1080

No Clustering Configuration Found in Expressway

Configure proper clustering Expressway.

CAA1081

Registration with Smart Agent failed

Verify the Proxy connection and the CUCM connectivity with CSSM. Check CUCM CAA/HLM Logs for more details.

CAA1082

DeRegistration with Smart Agent failed

Verify the Proxy connection and the CUCM connectivity with CSSM or the product is already unregistered with CSSM. Check CAA/HLM Logs for more details.

CAA1083

Update transport settings failed

Verify the Proxy connection and the CUCM connectivity with CSSM or the product is already registered with CSSM. Check CAA/HLM Logs for more details.

CAA1084

Error occurred in SSH connection

Check if platform credentials are correct and session timeout is sufficient.

SLMCT1001

Virtual Account is not valid

Check if the given Virtual Account is correct

SLMCT1002

Exception occurred while License Mode change

Check if UC application is up and its platform service is running. Check HLM Logs for more details

SLMCT1003

Cluster License Mode did not change successfully

Check HLM Logs for more details

SLMCT1004

Cluster License Mode Change - JMS timeout occurred

Check if Provisioning Adapter Service is up. Check Logs for more details

SLMCT1005

Cluster License Mode Change - JMS timeout occurred

Check if CAA Service is up. Check Logs for more details

SLMCT1006

Cluster is of unsupported Version

Provide a valid cluster

SLMCT1007

Cluster is already assigned

Perform Smart Account sync with CSSM

SLMCT1008

Cluster doesn't have an application

Assign an application to the Cluster

SLMCT1011

Cluster is already unassigned

Perform Smart Account Sync with CSSM

SLMCT1012

Cluster doesn't have publisher node

Assign a publisher node to cluster

SLMCT1013

Cluster application doesn't have platform credentials

Configure platform credentials for cluster application

SLMCT1014

Cluster application doesn't have admin credentials

Configure admin credentials for cluster application

SLMCT1015

Cluste is of unsupported Type

Supported cluster type are CUCM, CUCXN and CER

SLMCT1016

Reset Cluster License Mode - did not change successfully

Check HLM Logs for more details

SLMCT1017

Exception occurred while Reset Cluster License Mode

Check if UcApp is up and its platform service is running. Check HLM Logs for more details

SLMCT1018

Cluster License Mode Change - JMS timeout occurred

Check if Provisioning Adapter Service is up. Check Logs for more details

SLMCT1019

Cluster License Mode Change - JMS timeout occurred

Check if CAA Service is Up. Check Logs for more details

SLM1001

Smart Licensing Product Registration request failed due to exception

Check HLM Logs (Detailed) for more details

SLM1002

Smart Licensing Product Registration failed due to JMS timeout

Check if the CAA CUCM Service is started

SLM1003

Smart Licensing Get Transport Mode request failed due to exception

Check HLM Logs (Detailed) for more details

SLM1005

Smart Licensing Update Transport Mode request failed due to exception

Check if the UCapp and its services are up. Check logs for exception details

SLM1007

Smart Licensing Cluster Operation - Cluster does't have admin credentials

Check if admin credentials are configured for cluster application

SLM1008

Smart Licensing Cluster Operation - Cluster does't have platform credentials

Check if platform credentials are configured for cluster application

SLM1009

Smart Licensing Cluster Operation - Cluster don't have a publisher node

Check if cluster has publisher node

SLM1010

Smart Licensing Get Product Token - Unable to generate or retrieve product token for the Virtual Account

Check HLM Logs (Detailed) for more details

SLM1011

Smart Licensing Product DeRegistration failed due to JMS timeout

Check if the CAA CUCM Service is started

SLM1012

Smart Licensing Change License Mode - Cluster HostName/IP is not configured

Check if publisher network address is configured

SLM1013

Smart Licensing Change License Mode request failed while get/update transport mode due to exception

Check UCapps platform service is up or Publishers IP/Hostname and platform credentials are valid

SLM1014

Smart Licensing Change License Mode - Virtual Account is not associated with any License Mode

Check if Virtual Account is associated with License Mode

SLM1015

Smart Licensing Sync - an unknown error occured

Check HLM Logs (Detailed) for more details

SLM1016

Smart Licensing Sync - unable to fetch Smart Account details from SDR

Verify Cisco CDM Database is running. Check HLM Logs (Detailed) for more details

SLM1018

Smart Licensing Change Transport Mode failed due to JMS timeout

Check if the CAA CUCM Adapter is started.

SLM1021

Smart Licensing Product DeRegistration failed due to JMS timeout

Check if the CAA CER Service is started

SLM1023

Smart Licensing Change Transport Mode failed due to JMS timeout

Check if the CAA CER Adapter is started

SLM1024

Smart Licensing Change Transport Mode failed due to JMS timeout

Check if the CAA CUCXN Adapter is started

SLM1025

Smart Licensing Request Failed due to Invalid Cluster Exception

Check HLM Logs (Detailed) for more details

UCAPI1001

Updating CUCM Billing Server info failed

N/A

UCAPI1002

Updating CUCM Remote Syslog info failed

N/A

UCAPI1003

Updating CUCM SNMP info failed

N/A

UCAPI1004

Validation of CUCM AXL Connection failed

Check AXL services and Platform services are up in CUCM

UCAPI1005

Accessing CUCM AXL SOAP Port failed

Check AXL services and Platform services are up in CUCM

UCAPI1006

Initialization failed

N/A

UCAPI1007

Software Error

N/A

UCAPI1008

Unknown Failure

N/A

UCAPI1009

Connection Timeout

N/A

UCAPI1010

Registration with Smart Agent failed

Verify the Proxy connection and the CUCM connectivity with CSSM. Check CUCM CAA/HLM Logs for more details.

UCAPI1011

DeRegistration with Smart Agent failed

Verify the Proxy connection and the CUCM connectivity with CSSM or the product is already unregistered with CSSM. Check CUCM CAA/HLM Logs for more details.

UCAPI1012

Update transport settings failed

Verify the Proxy connection and the CUCM connectivity with CSSM or the product is already unregistered with CSSM. Check CUCM CAA/HLM Logs for more details.

transportsettings

405

METHOD_NOT_ALLOWED

Edit Transport Settings operation is not allowed since product is in either Registered state or is a Subscriber node

Derigister your product instance and run it from correct node (Publisher only)

transportsettings

500

INTERNAL_SERVER_ERROR

Failed to apply the Transport Settings

Try to run command again with correct information and privilege. If this issue persists, please contact Cisco Technical Support

transportsettings

400

INVALID_PARAMETER

Please enter a valid Transport Mode within the range (0 - 2)

400

INVALID_PARAMETER

Please enter a valid Transport Gateway URL

400

INVALID_PARAMETER

Please provide valid HTTP/HTTPS Proxy IP Address and/or HTTP/HTTPS Proxy Port

400

INVALID_PARAMETER

Please enter a valid HTTP/HTTPS Proxy IP Address

400

INVALID_PARAMETER

Please enter a valid HTTP/HTTPS Proxy Port within the range (1 - 65535)

deregister

405

METHOD_NOT_ALLOWED

Deregistration is not allowed since product is in either unregistered state or is a Subscriber node

Check License status and Node information and take action accordingly

deregister

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to an unknown error

Check Register status, if its deregister, remove product instance manually from CSSM.

EvtSlmCucDeregistrationFailure

SmartLicensingDeregistrationFailure

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to invalid trust chain pool

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to a communication timeout.

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to communication send error

register

400

INVALID_PARAMETER

The Product Instance Registration Token you have entered is either invalid or has been expired. Ensure that you have pasted the entire token and that the token has not expired

EvtSlmCucRegistrationFailure

SmartLicensingRegistrationFailure

register

405

METHOD_NOT_ALLOWED

Smart Software Licensing operations are not allowed from Subscriber, licenses for this system are managed by Publisher

405

METHOD_NOT_ALLOWED

Product is already registered on CSSM. To Re-register it use 'force' flag

register

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to an unknown error

Check the network connectivity with CSSM. For further troubleshooting, check the CuSlmSvr diagnostic logs. Retry Product Registration. If this issue persists, contact Cisco Technical Support.

EvtSlmCucRegistrationFailure

SmartLicensingRegistrationFailure

500

INTERNAL_SERVER_ERROR

The Product Instance was unable to register with Smart Software Licensing

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to invalid trust chain pool

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to a communication timeout.

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to communication send error

500

INTERNAL_SERVER_ERROR

Smart License Server is not running. Start Smart License Manager Server from CUCA Serviceability Page

renewID

405

METHOD_NOT_ALLOWED

Renewal of ID is not allowed since product is in either unregistered state or is a Subscriber node

renewID

500

INTERNAL_SERVER_ERROR

Smart License Server is not running. Start Smart License Manager Server from CUCA Serviceability Page

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to a communication timeout

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to an unknown error

Check the network connectivity with CSSM. For further troubleshooting, check the CuSlmSvr diagnostic logs. Retry Renew Registration. If this issue persists, contact Cisco Technical Support.

EvtSlmCucRenewRegistrationFailure

SmartLicensingRenewRegistrationFailure

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to invalid trust chain pool

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to communication send error

renewAuth

405

METHOD_NOT_ALLOWED

Renewal of Authorization is not allowed since product is in either unregistered state or is a Subscriber node

renewAuth

500

INTERNAL_SERVER_ERROR

Smart License Server is not running. Start Smart License Manager Server from CUCA Serviceability Page

Check the network connectivity with CSSM. For further troubleshooting, check the CuSlmSvr diagnostic logs. Retry Renew Authorization. If this issue persists, contact Cisco Technical Support.

EvtSlmCucRenewAuthFailure

SmartLicensingRenewAuthFailure

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to a communication timeout

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to an unknown error

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to invalid trust chain pool

500

INTERNAL_SERVER_ERROR

The requested operation was not successful due to communication send error

licensedetails

500

INTERNAL_SERVER_ERROR

Unable to fetch license count from database

All APIs

401

NOT_AUTHORIZED

User is not authorized to perform this operation

Use correct priviledge to run commands

AuthenticationFailed