Preface
Purpose
This document clarifies the support and provisioning approach for some key Cisco Unified Contact Center features in Cisco Hosted Collaboration Solutions (HCS).
- Cisco Unified Communications Domain Manager - An administrative interface that is used to provision features, devices, and services for Cisco HCS; pushes configuration to the Cisco Unified Communications applications, for example, Cisco Unified Communications Manager, where the functionality is supported; Cisco Unified Communications Domain Manager provisioning may occur through the administrative GUI interface, dial plan models, or bulk loaders. Provisioning of agent phones is supported. Additionally Unified Communications Domain Manager provisions the contact center service for HCS customers.
- Self-Care Interface - A graphical user interface that end users use to manage settings that are supported with Contact Center Domain Manager. Note that the Self-Care Interface is not supported in .
- Cisco Unified Communications Manager - An application that provides call processing support for Cisco HCS.
- Cisco Unified Contact Center - A product that provides Contact Center services for Cisco HCS.
- Cisco Unified Contact Center Domain Manger - The Unified CCDM provides multicustomer provisioning support and northbound APIs for contact center service fulfillment
This document does not describe every task that you must perform to provision the features. You must use the additional feature documentation, including Cisco Unified Contact Center Enterprise and Cisco Unified Communications Domain Manager documentation, to completely provision the features. For more information, see theRelated Documentationsection.
Audience
This document provides information to partners who are responsible for managing the Cisco Hosted Collaboration Solution. This guide requires knowledge of Cisco Hosted Collaboration Solution (HCS).
Related Documentation
- See Cisco Hosted Collaboration Solution for Contact Centre
- See Cisco Hosted Collaboration Solution Release 10.1(1) Documentation
- SeeCisco Unified Communication Manager Documentation
- See Release Notes for Cisco Unified Contact Center Enterprise Release 10.1(1)
- See Installing and Configuring Cisco Hosted Collaboration Solution for Contact Center
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation, at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
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