Cisco Webex Contact Center 1.0 Voice Onboarding Guide

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Cisco Webex Contact Center 1.0 Voice Onboarding Guide

Chapter Title

Component Redundancy

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Updated:
May 19, 2021

Chapter: Component Redundancy

Component Redundancy

Component redundancy allows Webex Contact Center to provide resilience when there is a service outage. You can configure both Webex Contact Center cloud and enterprise CUBE to be redundant:

  • Within a geographic region—You can set up more than one POP within an enterprise.

  • Across enterprise data centers within a geographic region.

  • Within enterprise networks—You can also set up CUBE in high availability (HA) mode. HA mode preserves oth signaling and media.

All signaling and media are sourced to and from the virtual IP address.

Webex Contact Center uses two VPOPs to ensure high availability. For optimal performance, the service provider should also set up two POPs. This ensures that the hunting between the Webex Contact Center VPOPs is an even round robin.

Redundancy Across Enterprise Data Centers Within a Geographic Region

Configure two data centers within the enterprise to connect to the same Webex Contact Center VPOPs, within the same geographic region.

Figure 1. Redundancy Across Enterprise Data Centers Within a Geographic Region
Redundancy Across Enterprise Data Centers Within a Geographic Region

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