The Search tab enables you to search for specific contacts on SocialMiner.
You can perform either default search or field-specific search.
Default search is freeform search. To perform default search, enter the text that you want to search for in the Search field
and then click Search. Default search searches the following fields:
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sc.author
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sc.title
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sc.tags
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sc.description
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sc.socialContactStatus
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sc.sourceType
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sc.isSoftLocked
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chat.agentName
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chat.agentNickname
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chat.transcript
The sc.title, sc.description, and chat.transcript field searches are not case-sensitive. To search in all other fields, the
search term you enter must be an exact (case-sensitive) match.
Note |
For SocialMiner standalone chat or Unified CCX single-session chat, the chat.agentName is always saved in the database in
lowercase text, no matter how an agent signs in. For example, if an agent signs in as 'JSmith', you must search for 'jsmith'
to find the contact.
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Field-specific search allows you to select the field in which you want to search. Place your cursor in the Search field and
press the spacebar to view a drop-down list of searchable fields. Select the specific field that you want to search and enter
a term (or more than one term enclosed in quotes) beside the field name. You can perform wildcard-based searches using "?"
(for a single character) and "*" (for multiple characters).
When you start to type, the drop-down list of searchable fields is filtered based on what you type. For example, if you type
'chat', only the fields that contain 'chat' appear.
Certain characters are special and cannot be included in the default search unless they are escaped—meaning either enclosing
them in quotes or proceeding them with a backslash. For example, if you want to include the character + in your search, you
need to enter \+ or "+". The same is true for the colon (:). To include it in your search, you must enter \: or ":" to have
it recognized. (For a full list of all special characters, see the Solr wiki.)
You can perform a field-specific search on the following fields:
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sc.author: The person who created the social contact.
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sc.link: The link to the social contact.
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sc.publishedDate: The date on which the social contact was published.
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sc.createdDate: The date on which the social contact was created. You can search by using the following criteria:
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The year in which the social contact was created. For example, sc.createdDate:2021 or sc.createdDate:"2021".
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The year and month in which the social contact was created. For example, sc.createdDate:2021-07 or sc.createdDate:"2021-07".
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The time range when the social contact was created, by specifying the start and end dates. For example, sc.createdDate:[2018-09-30T23:59:59:999Z
TO 2018-10-01T23:59:59:999Z] lists all the social contacts created between 2018 30th Sep 23:59 to 2018 1st Oct 23:59.
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The time range when the social contact was created, by specifying only the start date. For example, sc.createdDate:[2018-09-30T23:59:59:999Z
TO *] lists all the social contacts created after 2018 30th Sep 23:59.
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sc.socialContactStatus: The status of the social contact (unread, reserved, handled, discarded, draft, or queued).
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sc.socialContactStatusDate: The date on which the status of the social contact last changed.
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sc.tags: The tags applied to the social contact. Tags can be applied automatically by the system when the contact enters a
feed or manually by a user.
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sc.sourceType: The feed type to which the social contact belongs.
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chat.agentNickname: Nickname for the agent in the chat room.
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chat.agentName: Login username for the agent in the chat room.
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de.id: The social contact ID. This ID is uppercase. The field is case-sensitive.
SocialMiner also allows for a combination of default and field-specific searches using AND and OR operators.
For example, to search for a contact that contains the phrase "This is a test contact" and is authored by John Smith, you
can search using any of the following criteria:
- sc.author:John* (wildcard in field-based search)
OR
- sc.author:"John Smith" AND test contact (a mix of field-based search and default search)
OR
- test contact (just the default search)
Search results are displayed similarly to campaign results.