Cisco SocialMiner User Guide Release 11.6(2)

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Book Title

Cisco SocialMiner User Guide Release 11.6(2)

Chapter Title

Preface

Results

Updated:
August 26, 2018

Chapter: Preface

Preface

Change History

Change

See

Date

Initial Release of 11.6(2)

August 2018

About this Guide

The guide describes how to perform administration tasks, configure feeds, filters, reply templates, and notifications, set up campaigns, and view and respond to contacts in SocialMiner.

Audience

This guide is intended for users who administer, configure and use Cisco SocialMiner to view and respond to customers.

This guide is written with the understanding that your system has been deployed by a partner or service provider who has validated the deployment type, virtual machines, and database and has verified that your contact center can receive and send chats.

Related Documents

Document or Resource

Link

Cisco SocialMiner Documentation Guide

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-documentation-roadmaps-list.html

Cisco SocialMiner documentation

https://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/tsd-products-support-series-home.html

cisco.com site for Cisco Unified Contact Center Enterprise documentation

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/tsd-products-support-series-home.html

cisco.com site for Cisco Unified Contact Center Express documentation

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-series-home.html

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