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Perform a DRS backup before you upgrade.
Upgrade SocialMiner during off-peak hours or during a maintenance window to avoid service interruptions.
You can trigger the switch to new version immediately after you complete the upgrade.
You might experience a delay of approximately 10-15 minutes before the services start during the first boot of the SocialMiner system after the switch version. This is due to the migration of data during the first boot. This delay will not occur in subsequent restarts.
You can choose to switch back to the older version at time if the newer version seems unstable or has performance issues. No data is migrated when you switch to the older version.
SocialMiner Release 11.6(1) supports the following upgrade paths:
From SocialMiner Release 10.0(1) to Release 11.6(1)
From SocialMiner Release 10.5(1) to Release 11.6(1)
From SocialMiner Release 10.6(1) to Release 11.6(1)
From SocialMiner Release 11.0(1) to Release 11.6(1)
From SocialMiner Release 11.5(1) to Release 11.6(1)
Before you begin upgrade, you must install the upgrade Cisco Options Package (COP) file and then upgrade SocialMiner using the Software Upgrades menu option in Unified OS Administration or by using the CLI.
The upgrade runs unattended and may take over two hours.
During the upgrade, multiple reboots occur. After the upgrade is complete, the system boots from the lower version. You can defer the switch to new version to a maintenance window or you can perform it immediately. To switch to the higher version, you need to trigger Switch Version either from the Unified OS Administration or from the CLI.
Note | Before you upgrade, you must perform a DRS backup to ensure that you can revert to the previous version if necessary. For information about DRS backup, see the section System Backup and Restore in Cisco SocialMiner User Guide at http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/products-user-guide-list.html. |
The following table lists the SocialMiner version and the corresponding COP file that you have to download and install before you begin the upgrade.
Version |
COP File |
---|---|
10.0.1.10000-9 |
ciscosm-refresh_upgrade-10.0.1.10000-9.cop.sgn |
10.5.1.10000-6 |
ciscosm-refresh_upgrade-10.5.1.10000-6.cop.sgn |
10.6.1.10000-102 |
ciscosm-refresh_upgrade-10.6.1.10000-102.cop.sgn |
The following table lists the required tasks to upgrade SocialMiner Release 10.x to Release 11.5(1).
Upgrade Path |
Tasks |
---|---|
10.x to 11.5(1) |
|
The following table lists the required steps to upgrade from SocialMiner Release 10.6(2)/11.x to Release 11.5(1).
Upgrade Path |
Tasks |
---|---|
10.6(2)/11.x to 11.5(1) |
|
Before you perform a upgrade, you must modify SocialMiner Virtual Machine's operating system version, total video memory.
The Cisco Options Package (COP) file provides a generic method to deploy Cisco software outside the normal upgrade process. For example, you use a COP file to install new language packs or to patch fixes and virtualization tools. You must first download and save the COP file before applying it.
Note | Unlike upgrades, COP files cannot be removed or rolled back. Contact Cisco TAC if you want to roll back the COP file. |
Note | If the ReadMe file for a specific COP file contradicts the following general guidelines, follow the instructions in the ReadMe file. |
Step 1 | Go to https://software.cisco.com/download/navigator.html. |
Step 2 | Click Log In and login by entering username and password. |
Step 3 | Choose from the list . |
Step 4 | Click SocialMiner Software. |
Step 5 | Choose the required current version of the file from the list and download the COP file to a local source or an SFTP server that can be accessed by the Cisco SocialMiner server. |
Step 6 | Apply the file using the procedure Upgrade SocialMiner Using the CLI. |
Step 7 | Enter the command utils system restart to restart the server. |
You can upgrade SocialMiner either from a local DVD or from a FTP/SFTP server.
You can check and perform switch version by using either of the following procedures: Switch Version Using the Web Interface or Switch Version Using the CLI.
Caution | Never initiate switch version from the recovery CD. |
Note |
|
To check and perform switch version using the web interface, follow this procedure:
To check and perform switch version using the CLI, follow this procedure:
To verify the active and inactive versions of SocialMiner using the web interface, follow this procedure:
Step 1 | Power on the virtual machine. |
Step 2 | Right click on the virtual machine and then choose The . Install/Upgrade Tools window appears. |
Step 3 | Choose Automatic Tools Upgrade or Interactive Tools Upgrade and click OK. If you choose Automatic Tools Upgrade, the process is complete. If you choose Interactive Tools Upgrade, then complete the following steps: |
Step 1 | Power off the virtual machine. |
Step 2 | Right click on the virtual machine and then choose The . Virtual Machine Properties window appears. |
Step 3 | In the
Hardware tab, select
Network adapter 1, and then click
Add.
The Add Hardware window appears. |
Step 4 | Select
Ethernet Adapter and then click
Next.
The Network Type window appears. |
Step 5 | Select the adapter type VMXNET3, click Next, and click Finish. |
Step 6 | To remove the
previous network adapter complete the following steps:
|
Step 7 | Power on the virtual machine. |
Note | If you choose to perform a switch-back to previous versions after upgrade, you do not need to modify the virtual machine parameters. |