SocialMiner is installed as an appliance using the Cisco Unified Communications Operating System (Unified OS). The operating system and the SocialMiner application are installed together using a similar installation process as other Unified OS products such as Cisco Unified Communications Manager and Cisco Unified Intelligence Center.
SocialMiner operates on a VMware Virtual Machine (VM) on hardware that is running a VMware Host Server. SocialMiner currently supports installation of only a single node (as opposed to a duplexed or redundant system).
Additional information to help plan for SocialMiner installation and deployment is available in the Design guidance section of Cisco SocialMiner User Guide:
Cisco does not support changing the hostname or IP address on any server once they have been set.
Perform the following steps to install SocialMiner:
||Create a virtual machine using a VMware Open Virtual Format template.|
||Use the respective version specific OVA template for the fresh installation of SocialMiner. |
- Go to https://software.cisco.com/download/type.html?mdfid=283613136&flowid=73189 and download this template.
The Cisco SocialMiner version specific Virtual Server Template (OVA) defines a virtual machine configuration that is supported in the respective SocialMiner release version. This OVA contains all supported virtual machine configurations of this release.
the template, select either a large or a small deployment from the drop-down
SocialMiner DVD or ISO file to the virtual machine and set the virtual machine
to boot from the SocialMiner DVD. The installation wizard opens. Use Tab to
navigate between elements and then press the space bar or the Enter key to
select the element and proceed.
media check when prompted.
|| Follow the
instructions on the screen and select
||Use the arrow
keys to highlight the correct time zone and then use Tab to navigate to the
OK button. Press
network information for SocialMiner. You must provide valid hostname with
matching IP address. The system confirms that the hostname matches the IP
address later in the installation process.
provide DNS Client Settings for SocialMiner. Provide DNS servers and the
Administrator ID and password. This credentials is for platform (Unified OS)
information about your organization. This information generates the security
(SSL) certificates for this server.
provide at least one NTP Server. Enter the NTP host address and select
username and password for the SocialMiner administrator. You can import
additional SocialMiner users from Active Directory after the SocialMiner
installation is complete.
confirmation window opens. You can select
change settings or
complete the installation. Installation can take up to two hours. The server
may reboot to complete the installation steps. If you install from an ISO file
and see the virtual machine message to "Disconnect anyway (and override the
prompt appears on the server console.
installation is complete, perform the one-time setup tasks listed in
Additional Configuration Options.
||If your system
is installed behind a firewall, set up an HTTP proxy so that feeds can access
sites on the Internet.
Active Directory so that additional users can sign in.
||If you want to
use Cisco Unified Intelligence Center, set up the reporting user so that the
reporting tool can access the reporting database.