Validate |
If a system scan detects an error or warning for validation rules, the Validate button appears above the Solution Inventory. After you have corrected the errors or warnings, click Validate to run an immediate scan and verify that you corrected the problem.
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Click Validate.
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Side A |
This panel shows all VMs on Side A. |
The System Inventory displays read-only information for the following VMs:
The following VMs are editable. Click the VM pencil icon to edit the following fields:
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Unified CCE AW-HDS-DDS—Diagnostic Framework Service Domain, Username, and Password.
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Unified CM Publisher(if on-box)—AXL Username and Password. These are the credentials for connecting to the Unified CM Publisher.
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CUIC-LD-IdS Publisher—Username and Password for Unified Intelligence Center Administration. Username and Password for Identity Service Administration.
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Unified CVP Ops Console Server—Username and Password for the System CLI.
Note
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Updating the Unified CVP Operations Console Server initiates a scan for gateways. The pop-up window closes when the scan for
gateways is finished.
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Finesse Primary—Username and Password for Cisco Finesse Administration.
You can launch the administration tool for these VMs by clicking the VM arrow icon:
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Side B |
This panel shows all VMs on Side B. |
The System Inventory displays read-only information for the following VMs:
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External Machines
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This section shows all external machines in the deployment, and can include any of the following:
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You can add, edit, or delete External Machines as follows: To add:
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Click Add External Machine.
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Complete all required fields.
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For all machines, enter the IP address, hostname, or fully qualified domain name (FQDN) of the machine in the Hostname field.
Note
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The system does not support IP address change. Use the hostname if you foresee a change in IP address. This is applicable
for all the Hostname/ IP Address fields.
The system attempts to convert the value you enter to FQDN.
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For SocialMiner, also enter the SocialMiner Administration Username and Password.
The system validates the credentials, and then automatically enables and configures the CCE Configuration for Multichannel settings in SocialMiner Administration. These settings are used for both Agent Request and Task Routing.
The system also automatically creates a Task feed in SocialMiner for Task Routing, including the associated campaign and Connection to CCE notification. For more information, see the
Cisco Packaged Contact Center Enterprise Features Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-maintenance-guides-list.html.
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For the Unified CM Publisher, also enter the AXL Username and Password.
The system validates the AXL information, connects to the Unified CM Publisher, and then automatically adds the Unified CM
Subscribers to the System Inventory.
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Click Save.
To edit:
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Click the machine pencil icon.
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Edit fields as needed. Click Save.
Note
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If you edit the Unified CM Publisher, the Unified CM Subscribers associated with the publisher are updated automatically.
You cannot edit Unified CM Subscribers from the System Inventory.
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To associate the external HDS with a default Cisco Identity Service (IdS) for single sign-on:
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Click the pencil icon on the external HDS.
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Click the Search icon next to Default Identity Service.
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Enter the machine name for the Cisco IdS in the Search field or choose the Cisco IdS from the list.
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Click Save.
To delete, click the x on the machine. Confirm the deletion.
Note
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If you delete the Unified CM Publisher, the Unified CM Subscribers are also deleted automatically, and the Configure Deployment
pop-up window opens. Enter the name, IP address, AXL username, and AXL password for the Unified CM Publisher in your deployment.
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You can open the administration tool for these external machines by clicking the arrow icon in the machine box:
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Unified CM Publisher
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SocialMiner
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MediaSense
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Gateways |
The system scans for gateways every time you edit fields in the Unified CVP Ops Console Server pop-up window.
It is common practice to add inbound gateway information (hostname, IP Address) in the CVP OAMP, but not to configure outbound
gateway information. If both inbound and outbound gateways are configured in the CVP OAMP, the System Inventory displays gateway
information used for inbound and outbound calls.
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The System Inventory displays the read-only name and address for each gateway.
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Cisco Virtualized Voice Browsers (VVB)
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The system scans for Cisco VVBs every time you edit fields in the Unified CVP Ops Console Server pop-up window.
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The System Inventory displays the read-only address and version for each Cisco VVB.
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