Supervisor Access and Permissions
Supervisors can access tools on the Manage menu, as follows:
Tool | Permissions | ||
---|---|---|---|
Agents |
On the Agent List page, supervisors can see and edit settings for the agents that they supervise.
Supervisors can also change skill group or attribute assignments for up to 50 agents at once by selecting the agents on the Agent List page, and then clicking Edit > Skill Groups or Edit > Attributes.
|
||
Attributes |
On the Attributes List window, supervisors can see and edit agent attribute assignments. Supervisors cannot add or delete attributes.
|
||
Precision Queues |
Read-only. |
||
Skill Groups |
On the Skill Group List page, supervisors can see and edit membership for skill groups. Supervisors cannot add or delete skill groups.
|
||
Teams |
Read-only. |