- Port Utilization in System Services for Unified CCE for Release 12.6(2)
- Port Utilization in Contact Center Enterprise for Unified CCE for Release 12.6(2)
- Port Utilization in Customer Voice Portal for Unified CCE for Release 12.6(2)
- Port Utilization in Cisco VVB for Unified CCE for Release 12.6(2)
- Port Utilization in Finesse for Unified CCE for Release 12.6(2)
- Port Utilization in Unified Intelligence Center for Unified CCE for Release 12.6(2)
- Port Utilization in Customer Collaboration Platform for Unified CCE for Release 12.6(2)
- Port Utilization in Cloud Connect for Unified CCE for Release 12.6(2)
Customer Collaboration Platform Port Utilization
Listener (Process or Application Protocol) | Listener Protocol and Port | Remote Device (Process or Application Protocol) | Remote Port | Traffic Direction | Notes |
---|---|---|---|---|---|
HTTP | Port 80 | Bidirectional | Used for unsecure (HTTP) traffic:
| ||
HTTPS | Port 443 | Bidirectional | Used for secure (HTTPS) traffic:
| ||
XMPP (IM) notifications using an external XMPP server | Port 5222 (configurable) | Outward, from Customer Collaboration Platform to the configured XMPP Notifications server. | Customer Collaboration Platform communicates with the configured XMPP Notifications server (that can be in the corporate intranet or on the internet) to send XMPP (IM) notifications. | ||
Eventing and chat (BOSH) | Port 7071 | Bidirectional | The unsecure BOSH connection supports eventing and chat communication between the Customer Collaboration Platform user interface and the Customer Collaboration Platform server. | ||
Eventing and chat (secure BOSH) | Port 7443 is used for secure BOSH connections to the XMPP eventing server. | Bidirectional | The secure BOSH connection supports eventing and chat communication between the Customer Collaboration Platform user interface and the Customer Collaboration Platform server. | ||
Media routing (in CCE deployments) | Port 38001 (configurable) | Inward, from the CCE MR PG to the Customer Collaboration Platform server. | The CCE Media Routing Peripheral Gateway (MR PG) communicates over a socket connection to Customer Collaboration Platform to support the media routing connection. |