Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1)

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Book Title

Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1)

Chapter Title

Web Setup

Results

Updated:
January 11, 2019

Chapter: Web Setup

Web Setup

Session Timeout

Timeout

Description

Range Values

Default Value

Idle Timeout

The time interval for which the session remains active without any activity.

5 minutes to 30 minutes.

30 minutes

Absolute Timeout

The maximum time interval for which the session remains active.

Maximum 1440 minutes (24 hours).

1440 minutes

Implementing Session Timeouts

Implement the session timeout configurations in the Web.xml file.

Procedure

Step 1

Implement Idle Timeout using the session configuration: 

<!-- Session Configuration -->
<session-config>
                <session-timeout>30</session-timeout>
</session-config>

Step 2

Implement Absolute Timeout using the session filter: 

<filter>
           <filter-name>sessionFilter</filter-name>
           <filter-class>com.cisco.icm.websetup.filter.SessionFilter</filter-class>
           <init-param>
                              <param-name>maxPeriod</param-name>
                              <param-value>1440</param-value>
           </init-param>
</filter>

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