Unified CCE Voice Routing Setup
Configure an Agent Targeting Rule
You can use ATR(Agent Targeting Rules) to log into an agent.
Add/configure an IP Phone on Unified CM.
Create/configure an ATR on the system software by selecting.
This step ensures that Unified ICM can send this string to the Unified CM to initialize the device.
Associate the device in Unified CM with the selected Global User.
Maps the user and CTI Route Point.
Duplicate Extensions in Multi-site Installations
You can use duplicate extensions in different sites in a multi-site Unified CCE configuration. To accomplish this, you must associate the device targets with the appropriate peripheral using the /PID configuration parameter. This ensures that the device target is tied to the peripheral and is not recognized by other peripherals.
To associate a device target with a peripheral:
Add or modify single device target entries using the Device Target Explorer. (Use the Device Target Bulk (Insert) tool when adding a new device.)
Set the Configuration Parameter field to /PID <xxxx>, where <xxxx> is the four-digit Peripheral ID (that is, /PID 5000). When you save this change, it takes effect immediately. You do not need to cycle the Unified CM PG Node services for this to take effect.