Port Utilization in Contact Center Enterprise

Port Utilization Table Columns

The columns in the port utilization tables in this document describe the following:

Listener (Process or Application Protocol)

A value representing the server or application and where applicable, the open or proprietary application protocol.

Listener Protocol and Port

An identifier for the TCP or UDP port that the server or application is listening on, along with the IP address for incoming connection requests when acting as a server.

Remote Device (Process or Application Protocol)

The remote application or device making a connection to the server or service specified by the protocol; or listening on the remote protocol and port.

Remote Protocol and Port

The identifier for the TCP or UDP port that the remote service or application is listening on, along with the IP address for incoming connection requests when acting as the server.

Traffic Direction

The direction that traffic flows through the port: Inbound, Bidirectional, Outbound.


Note

  • The operating system dynamically assigns the source port that the local application or service uses to connect to the destination port of a remote device. In most cases, this port is assigned randomly above TCP/UDP 1024.

  • For security reasons, keep open only the ports mentioned in this guide and those required by your application. Keep the rest of the ports blocked.

Unified CCE and Packaged CCE Port Utilization

This table includes information for Unified CCE and CTI OS.

Some port definitions use a formula. For example:

TCP 40007 + (Instance Number * 40)

In this example, instance 0 uses port 40007, instance 1 uses port 40047, instance 2 uses port 40087, and so on.

Table 1. Unified CCE Port Utilization: Routers, PGs,  Administration & Data Servers, and Loggers

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

Router (side B) (MDS)

Private low:

  • TCP 41004 + (instance number * 40)

Private medium:

  • TCP 41016 + (instance number * 40)

Private high:

  • TCP 41005 + (instance number * 40)

State Xfer for CIC:

  • TCP 41022 + (instance number * 40)

State Xfer for HLGR:

  • TCP 41021 + (instance number * 40)

  • TCP 41032 + (instance number * 40)

State Xfer for RTR:

  • TCP 41020 + (instance number * 40)

UDP 39500 - 39999

State Xfer for DBAgent:

  • TCP 41033 + (instance number * 40)

Router (side A) (MDS)

Private network at the central controller site

Note 

UDP ports are not used if QoS is enabled on the router private interface.

Router (side B) (MDS)

MDS process port

TCP 41000

MDS process client

Router (side B) (MDS)

MDS state transfer port

TCP 41001

MDS process client (synchronized)

Router (side A and B) (DB Worker)

DB Worker process port

UDP 445

DB Worker process client

Bi-directional

ICM PG1 (side B) (pgagent)

TCP 43006 + (instance number * 40)

ICM PG (Side A) (pgagent)

Public network (test-other-side)

ICM PG1 (side B) (MDS)

MDS process port

TCP 43000

MDS process client

ICM PG1 (side B) (MDS)

MDS state transfer port

TCP 43001

MDS process client (synchronized)

ICM PG1 (side B) (MDS)

  • Private low:

    TCP 43004 + (instance number * 40)

  • Private medium:

    TCP 43016 + (instance number * 40)

  • Private high:

    TCP 43005 + (instance number * 40)

  • State Xfer for OPC:

    TCP 43023 + (instance number * 40)

UDP 39500 - 39999

ICM PG1 (side A)

Private network

Note 

UDP ports are not used if QoS is enabled on the ICM PG private interface.

ICM PG2 (side B) (MDS)

MDS process port

TCP 45000

MDS process client

Bi-directional

ICM PG2 (side B) (MDS)

MDS state transfer port

TCP 45001

MDS process client (synchronized)

Bi-directional

ICM PG2 (side B) (MDS)

  • Private low:

    TCP 45004 + (instance number * 40)

  • Private medium:

    TCP 45016 + (instance number * 40)

  • Private high:

    TCP 45005 + (instance number * 40)

  • State Xfer for OPC:

    TCP 45023 + (instance number * 40)

UDP 39500 - 39999

ICM PG2 (side A)

Private network

Note 

UDP ports are not used if QoS is enabled on the ICM PG private interface.

Router (side A) (MDS)

MDS process port

TCP 40000

MDS process client

Router (side A) (MDS)

MDS state transfer port

TCP 40001

MDS process client (synchronized)

ICM PG1 (side A) (MDS)

MDS process port

TCP 42000

MDS process client

ICM PG1 (side A) (MDS)

MDS state transfer port

TCP 42001

MDS process client (synchronized)

ICM PG1 (side A) (MDS)

  • Private low:

    TCP 42004 + (instance number * 40)

  • Private medium:

    TCP 42016 + (instance number * 40)

  • Private high:

    TCP 42005 + (instance number * 40)

  • State Xfer for OPC:

    TCP 42023 + (instance number * 40)

UDP 39500 - 39999

ICM PG1 (side A)

Private network

Note 

UDP ports are not used if QoS is enabled on the ICM PG private interface.

ICM PG2 (side A) (MDS)

MDS process port

TCP 44000

MDS process client

Bi-directional

ICM PG2 (side A) (MDS)

MDS state transfer port

TCP 44001

MDS process client (synchronized)

Bi-directional

ICM PG2 (side A) (MDS)

  • Private low:

    TCP 44004 + (instance number * 40)

  • Private medium:

    TCP 44016 + (instance number * 40)

  • Private high:

    TCP 44005 + (instance number * 40)

  • State Xfer for OPC:

    TCP 44023 + (instance number * 40)

UDP 39500 - 39999

ICM PG2 (side A)

Private network

Note 

UDP ports are not used if QoS is enabled on the ICM PG private interface.

Router (side A) DMP (ccagent)

  • Public low:

    TCP 40002 + (instance number * 40)

  • Public medium:

    TCP 40017 + (instance number * 40)

  • Public high:

    TCP 40003 + (instance number * 40)

UDP 39500 - 39999

ICM PG (pgagent)

Public network connecting the PG to the central controller

Router to pre-5.0 PG communication.

Note 

UDP ports are not used if QoS is enabled on the ICM PG private interface.

Router (side B) DMP (ccagent)

  • Public low:

    TCP 41002 + (Instance Number * 40)

  • (instance number

    Public medium:

    TCP 41017 + (instance number * 40)

  • Public high:

    TCP 41003 + (instance number * 40)

UDP 39500 - 39999

ICM PG (pgagent)

Public network connecting the PG to the central controller

Router to pre-5.0 PG communication.

Note 

UDP ports are not used if QoS is enabled on the ICM PG private interface.

Router A (rtfeed)

TCP 40007 + (instance number * 40)

Administration & Data Server

Real time feed

Router B (rtfeed)

TCP 41007 + (instance number * 40)

Administration & Data Server

Real time feed

Logger (side A)

TCP 40026 + (instance number * 40)

TCP 40028 + (instance number * 40)

Administration & Data Server Historical Data Server (HDS)

Replication

Logger (side B)

TCP 41026 + (instance number * 40)

TCP 41028 + (instance number * 40)

Administration & Data Server Historical Data Server (HDS)

Replication

Primary Administration & Data Server (rtfeed)

TCP 48008 + (instance number * 40)

Administration client

Real time feed

Secondary Administration & Data Server (rtfeed)

TCP 49008 + (instance number * 40)

Administration client

Real time feed

Contact Sharing

TCP 61616

Active MQ for Live Data

TCP 61616

Bidirectional

CICM Router (side A) (INCRPNIC)

UDP 40025 + (instance number * 40)

NAM Router (CIC)

Public network connecting the NAM to the CICM

CICM Router (side B) (INCRPNIC)

UDP 41025 + (instance number * 40)

NAM Router (CIC)

Public network connecting the NAM to the CICM

CSFS

TCP 40015

CSFS duplexed peer

CSFS event synchronization link

Logger (side A)

40013 + (instance number *40)

Recovery

Logger (side B)

41013 + (instance number *40)

Recovery

Diagnostic framework

TCP 7890

This serviceability component is installed on major CCE component servers (e.g. router, logger, PG, Administration and Data Servers)

Table 2. Unified CCE Port Utilization: Distributor and Internet Script Editor

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

MSSQL

Logger

Distributor

TCP 1433

HTTPS

TCP 443

CCE Web Administration and Internet Script Editor Clients

Table 3. Unified CCE Port Utilization: CCE Outbound Option Dialer

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

SIP

Cisco Unified Communications Manager Unified CM (Unified CM Cisco Unified CallManager)

UDP 58800

Set in the SIPDialerPortBaseNumber registry key.

RTP for SIP

UDP ports in a range based on these formulas:

  • RangeStart = RTPPortRangeStart + (instNum * 2000)

  • RangeEnd = RangeStart + 2000

You can set RTPPortRangeStart in the registry key: RTPPortRangeStart. instNum is the instance number for the Dialer.

Voice gateway

Receive ports for reservation calls.

Use the following registry key to select and configure UDP ports: RTPPortRangeStart

TFTP

TFTP server

UDP 69

TFTP file transfer

Ephemeral

MR PG

TCP 38001+ (instance number)

The MR PG connects to the SIP Dialer using this port.

MR PG (SIP)

5060 and "SIPDialerPortBaseNumber + instance number"

This port is used with Unified Communications Manager, Voice Gateway, or SIP Proxy.

Table 4. Unified CCE Port Utilization: CTI and CTI Object Server

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

GED-188 (CTI Server)

Side A

TCP 42027 + (instance number * 40)

Side B

TCP 43027 + (instance number * 40)

ARM Interface

CTI OS Server

CAD Server

CTI OS Server

TCP 42028

CTI OS Client

CTI OS Server Peers

CAD Desktop

Cisco Sync Service

Applicable to first CTI OS instance. Multi-instance CTI OS and Cisco Unified Contact Center Hosted require a custom port be defined.

CTI OS Supervisor Desktop

UDP 39200

CTI OS Client

Desktop Silent Monitoring

CTIOS Silent Monitor Service

TCP 42228

Cisco Enterprise Data Store

TCP 42228

Siebel server

Support for screen call context

Table 5. Unified CCE Port Utilization: Packaged CCE

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

Data Servers and external HDSs

https 443

ESXi Hosts

https 443

Table 6. Unified CCE Port Utilization: TDM/IP Peripherals

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

IP Process Communications

CTI/QBE

Unified CM

TCP 2748

JTAPI

PG, VRU PIM (GED-125)

TCP 5000–5001

Customer Voice Portal (or ISN)

Cisco Unified IP-IVR (Unified IP IVR)

Unified ICM/IVR message interface, VRU PIM

CCE PG

TCP 2789

Unified CM

JTAPI application server

MR PIM

TCP 2000

Media Routing process

TDM Process Communications

Note 

For more information on peripheral communication, see the "ACD Supplement" user documentation for the specific switch you are using.

Aspect PIM

Aspect ACD

TCP 8000

Used by real-time bridge

Aspect Contact Center server PIM

Aspect Contact Center server

TCP 6101

TCP 6102

TCP 9001

Application bridge

Event link

Avaya PIM

TCP 6060–6070

Avaya ACD

CMS

TCP 5678

Event link

MIS Process

TCP 3000–3030

VRU

Connects to CTI server, listens for VRU PIM

Avaya Aura Contact Center (AACC) PIM

Avaya ACD

TCP 3000

UCCX Gateway PIM

UCCX

TCP 12028

Port number is configurable


Note

For port utilization information about Network Interface Controllers (NICs), refer to the TCP/IP-based NIC System Management Guide Supplements and setup parameters of the NIC or SCP connections.

Table 7. Unified CCE Port Utilization: Windows Authentication and Remote Administration Ports

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

RPC

TCP 135

UDP 135

NetBIOS Session

TCP 139

NetBIOS Name Resolution

TCP 137

UDP 137

NetBIOS Netlogon/ Browsing

UDP 138

SMB

TCP 445

UDP 4451

LDAP

TCP 389

UDP 389

LDAP SSL

TCP 636

LDAP GC

TCP 3268

LDAP GC SSL

TCP 3269

DNS

TCP 53

UDP 53

Kerberos

TCP 88

UDP 88

NTP

UDP 123

SQL Server

TCP 1433

UDP 1434

See Q287932

1 Also used for named pipes connectivity.

Note

For more information on Windows authentication, see Service overview and network port requirements for the Windows Server system (Microsoft knowledge base article Q832017).

Table 8. Unified CCE Port Utilization: Network Management and Remote Administration

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

SNMP

UDP 161

SNMP–Trap

UDP 162

Syslog

UDP 514

Telnet

TCP 23

RDP (Terminal Services)

TCP 3389

pcAnywhere

TCP 5631

UDP 5632

VNC

TCP 5900

TCP 5800 (Java HTTP)

RealVNC

Table 9. Unified CCE Port Utilization: Customer Interaction Analyzer

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

HTTP file transfer

TCP 80

Call recording server

TCP 80

HTTP data replication

TCP 8080

Call recording server

TCP 8080

VPN/terminal services

TCP 3389

Call recording server

Table 10. Unified CCE Port Utilization: Live Data

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

Router (side A and B) (TIP Event)

Router A: 40034 + (instance number * 40)

Router B: 41034 + (instance number * 40)

CUIC/Live Data

Public network Live Data Events.

Router (side A and B) (TIP TOS)

Router A: 40035 + (instance number * 40)

Router B: 41035 + (instance number * 40)

CUIC/Live Data

Public network Live Data Test Other Side.

ICM PG1 (side A and B) (TIP Event)

Side A: 42034 + (instance number * 40)

Side B: 43034 + (instance number * 40)

CUIC/Live Data

Public network Live Data Events.

ICM PG2 (side A and B) (TIP Event)

Side A: 44034 + (instance number * 40)

Side B: 45034 + (instance number * 40)

CUIC/Live Data

Public network Live Data Events.

ICM PG1 (side A and B) (TIP TOS)

Side A: 42035 + (instance number * 40)

Side B: 43035 + (instance number * 40)

CUIC/Live Data

Public network Live Data Test Other Side.

ICM PG2 (side A and B) (TIP TOS)

Side A: 44035 + (instance number * 40)

Side B: 45035 + (instance number * 40)

CUIC/Live Data

Public network Live Data Test Other Side.

Socket.IO unsecured port

TCP 12007

CUIC/Live Data

Socket.IO

Bidirectional

Socket.IO secured port

TCP 12008

CUIC/Live Data

Socket.IO

Bidirectional

CCE Live Data Cassandra Service

TCP 12000

Live Data Cassandra TCP port for commands and data

CCE Live Data Cassandra Service

TCP 12001

Live Data Cassandra SSL port for encrypted communication. (Unused unless enabled in encryption_options.)

CCE Live Data Cassandra Service

TCP 9160

Live Data Cassandra port that Thrift uses to listen to clients

CCE Live Data Storm DRPC Service

TCP 3772

Live Data DRPC port

CCE Live Data Storm DRPC Service

TCP 3773

Live Data DRPC invocation port

CCE Live Data Zookeeper Service

TCP 2181

Live Data Reporting

CCE Live Data Web Service

TCP 12004 – 12006

Live Data Reporting

CCE Live Data Storm Nimbus Service

TCP 6627

Live Data Nimbus Thrift port

CCE Live Data Active MQ Service

TCP 61616

Live Data Active MQ Openwire transport Connector port

CCE Live Data Active MQ Service

TCP 61612

Live Data Active MQ Stomp transport connector port

OAMP

TCP 8080

HTTP - OAMP

Unified Intelligence Center

TCP 8081

HTTP - Unified Intelligence Center

Unified CCMP Port Utilization

Table 11. Cisco Unified Contact Center Management Portal Port Utilization

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Protocol and Port

Remote Device (Process or Application Protocol)

Traffic Direction

Notes

Browser

HTTP

TCP 80

CCMP Web server A/B

Standard HTTP web client connection

HTTPS

TCP 443

CCMP Web server A/B

SSL web client connection

CCMP Web/Application server A

SQL

TCP 1433

CCMP DB server A/B

Standard SQL connection

LDAP

TCP 389

Domain Controller

UDP 389

Used to read AD account information for supervisor provisioning

CCMP Web/Application server B

SQL

TCP 1433

CCMP DB server A/B

Standard SQL connection

LDAP

TCP 389

Domain Controller

UDP 389

Used to read AD account information for supervisor provisioning

CCMP Database server A

SQL

TCP 1433

CCMP DB server B

For SQL replication

TCP 1433

CCE/CCH Administration and Data server side A

For import of CCE/CCH dimension data

TCP 1433

CCE/CCH Administration and Data server side B

For import of CCE/CCH dimension data

HTTP

TCP 80

Unified CM

HTTP connection used for AXL provisioning requests

HTTPS

TCP 443

Unified CM

HTTP connection used for AXL provisioning requests

*MSDTC

TCP 135

CCMP DB sever B

TCP 1024-5000

For the CCMP audit archive job

SMB over IP

UDP 445*

TCP 445

For CVP file upload file replication

* Also used for named pipes connectivity.

CCMP Database server B

SQL

TCP 1433

CCMP DB server A

For SQL replication

TCP 1433

CCE/CCH Administration & Data sever side A

For import of CCE/CCH dimension data

TCP 1433

CCE/CCH Administration & Data sever side B

For import of CCE/CCH dimension data

HTTP

TCP 80

Unified CM(x)

HTTP connection used for AXL provisioning requests

HTTPS

TCP 443

Unified CM(x)

HTTP connection used for AXL provisioning requests

*MSDTC

TCP 135

CCMP DB sever A

TCP 1024-5000

For the CCMP audit archive job

SMB over IP

UDP 445*

TCP 445

For CVP file upload file replication

These assume all server names are either TCP/IP addresses or DNS names (hence no NETBIOS port requirements).

Ports are also required to access all Unified Contact Center Management Portal servers for support reasons (either pcAnywhere or terminal services).


Note

This list does not include standard Windows ports such as DNS and Kerberos.

* MSDTC response ports by default use a dynamically allocated port in the range of 1024 to 5000. You can configure this range creating the HKEY_LOCAL_MACHINE\Software\Microsoft\Rpc\Internet location registry key and adding the following registry values:

  • Ports (REG_MULTI_SZ) - specify one port range per line, for example, 3000-3005

  • PortsInternetAvailable (REG_SZ) - always set this value to "Y" (do not include the quotes)

  • UseInternetPorts (REG_SZ) - always set this value to "Y" (do not include the quotes)

Unified CRM Connectors Port Utilization

Table 12. Cisco Unified CRM Connector for SAP

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

CRM Connector for SAP

TCP 8080

SAP ICI connection

You can adjust this port through the registry.

CRM DataStore for SAP

TCP 42029

CRM Connector for SAP

Table 13. Cisco Unified CRM Connector for Microsoft CRM, Oracle PeopleSoft, Salesforce.com

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

CRM Connector Server

TCP 80

.NET Adapter, Administration Tool

"Default Web Site" in IIS Manager.

MSCRM Server

TCP 81

MSCRM Client

MSCRM only.

CRM Connector Server

TCP 5666

CRM Adapters

Configurable in \Program Files\Cisco\CRM Connector\MCIS\Config.ini

.NET Adapter

TCP 5558

Agent Desktop

Remoting Port.

CRM Connector Server

TCP 42027

Cisco CTI Server

Default port for side A. Configurable in the Config.ini file [CTIModule Setting] Port_A.

CRM Connector Server

TCP 44027

Cisco CTI Server

Default port for side B. Configurable in the Config.ini file [CTIModule Setting] Port_B.

CRM Connector Server

TCP 65372

Server Administration Tool

Configurable under \Program Files\Cisco\CRM Connector\MCIS\Config.ini and \Program Files\Cisco\CRM Connector\ Server Administration Tool\WebComponent\ server.config

Cisco Agent Desktop (CAD) Port Utilization


Important

Cisco Agent Desktop is deprecated for Unified CCE 11.0(1).

Note

If an Agent Desktop client is running in a Citrix environment, the Citrix server chooses ports randomly for CAD/CTIOS clients. If Citrix is running Windows 2008, the randomly assigned port number falls within the Internet Assigned Numbers Authority (IANA) standard range of 49152-65535.

Table 14. Cisco Agent Desktop (CAD) Port Utilization

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

Cisco Agent Desktop

Desktop Monitor

TCP 59020

Cisco Supervisor Desktop

FCCServer

TCP 3002

Supervisor Desktop

TCP 3101

Chat

TCP 59020

Cisco Desktop Base Services

CTI OS

CTI OS Server

TCP 42028

SIP

UDP/TCP 5060 *

Unified CVP and Cisco Unified Communications Manager (including Cisco Unified Communications Manager IM and Presence Service)

UDP/TCP 5060 *

CA does not support SIP over TLS

AXL (SOAP)

HTTPS 443

Cisco Unified Communications Manager IM and Presence Service

Cisco Supervisor Desktop

Chat

TCP 59021

Cisco Desktop Base Services

Chat

Cisco Unified Presence

TCP 5060

Cisco Desktop Base Services

Unified CVP and Unified Communications Manager (including Cisco Unified CM IM and Presence Service)

RTP

UDP 59010

UDP 59012

Cisco Desktop VoIP Monitor Service

VoIP

RTP

UDP 59014

UDP 59016

Cisco Desktop Recording Server

Playback

Cisco Desktop Base Services

LRM

TCP 65431

TCP 65432

Cisco Agent Desktop

Cisco Supervisor Desktop

Chat

TCP 59000

TCP 37350

Cisco Agent Desktop

Cisco Supervisor Desktop

Enterprise

TCP 59004

Cisco Agent Desktop

Cisco Supervisor Desktop

Enterprise

TCP 3004

OmniOrbUsePort (server)

Rascal

TCP 59003

Cisco Agent Desktop

Cisco Supervisor Desktop

Directory

TCP 38983

Cisco Agent Desktop

Cisco Supervisor Desktop

LDAP

TrueUpdate

TCP 8088

Cisco Agent Desktop

Cisco Supervisor Desktop

Tomcat

LRM

TCP 65431

TCP 65432

Cisco Desktop Base Services

For redundancy

MSL

UDP 27871

Cisco Desktop Base Services

For redundancy

Directory

TCP 38983

Cisco Desktop Base Services

For redundancy

LRM

TCP 65431

Cisco Desktop VoIP Monitor Service

LRM

TCP 65432

License Server

LDAP

TCP 38983

Cisco Desktop VoIP Monitor Service

Chat

TCP 3002

LDAP VPN client

Chat

TCP 3100

LDAPOmniOrbUsePort (client)

Chat

TCP 59000

LDAPOmniOrbUsePort (server)

LRM

TCP 65431

TCP 65432

Cisco Desktop Recording Service

LDAP

TCP 38983

Cisco Desktop Recording Service

LRM

TCP 65431

TCP 65432

Cisco Desktop Administrator

Enterprise

TCP 59004

Cisco Desktop Administrator

Directory

TCP 38983

Cisco Desktop Administrator

TAI

TCP 59010

Cisco Desktop Administrator

Sync

TCP 59011

Cisco Desktop Administrator

Sync

TCP 27872

TrueUpdate

TCP 8088

Cisco Desktop Administrator

Tomcat

IPPA

TCP 59012

Cisco Agent Desktop Browser Edition

IPPA

TCP 59010

Tomcat

TCP 8088

Cisco Agent Desktop Browser Edition

GED-188

CTI Server

Side A: TCP 42027

Side B: TCP 43027

Call events

MSSQL

Distributor

TCP 1433

Rascal

AXL (SOAP)

Dynamic

Unified CM

TCP 80

Cisco Desktop VoIP Monitor Server

Primary Server

TCP 59002

Cisco Agent Desktop

Cisco Supervisor Desktop

Cisco Desktop Base Services

OmniOrbUsePort (server)

IP Discovery

TCP 37606

Cisco Agent Desktop

Cisco Supervisor Desktop

VPN Port (Server)

TCP 37606

AXL (SOAP)

Dynamic

Unified CM

TCP 80

Phone MAC address lookup

Cisco Desktop Recording Server

Primary Server

TCP 59005

Cisco Agent Desktop

Cisco Supervisor Desktop

Cisco Desktop Base Services

OmniOrbUsePort (server)

IP Discovery

TCP 59027

Cisco Supervisor Desktop

Cisco Desktop Base Services

VPN Server Port

TCP 59027

RTP

UDP 59500 - 59700

Cisco Agent Desktop

Cisco Desktop VoIP Monitor Server

59500

Port range start (client)

59700

Port range end (client)

RP server

Primary server

59005

VPN server port

59027

To client port

59014

Client

From client port

59016

Client

Cisco Voice Integration to Genesys Call Center

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

Genesys System Interoperability Manager

TCP 2555

Genesys T-Server Alcatel A4400

CSTA

You can adjust this port through the registry.