Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1)

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Book Title

Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1)

Chapter Title

Port Utilization in Unified CVP

Results

Updated:
September 3, 2015

Chapter: Port Utilization in Unified CVP

Port Utilization in Unified CVP

Port Utilization Table Columns

The columns in the port utilization tables in this document describe the following:

Listener (Process or Application Protocol)

A value representing the server or application and where applicable, the open or proprietary application protocol.

Listener Protocol and Port

An identifier for the TCP or UDP port that the server or application is listening on, along with the IP address for incoming connection requests when acting as a server.

Remote Device (Process or Application Protocol)

The remote application or device making a connection to the server or service specified by the protocol; or listening on the remote protocol and port.

Remote Protocol and Port

The identifier for the TCP or UDP port that the remote service or application is listening on, along with the IP address for incoming connection requests when acting as the server.

Traffic Direction

The direction that traffic flows through the port: Inbound, Bidirectional, Outbound.


Note

The operating system dynamically assigns the source port that the local application or service uses to connect to the destination port of a remote device. In most cases, this port is assigned randomly above TCP/UDP 1024.

Unified CVP Port Utilization


Note

The Operations Console Server uses dynamic ports for communication with other components. You cannot deploy that server with a firewall between it and the other Unified CVP components.

Table 1. Cisco Unified Customer Voice Portal Port Utilization 

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

TCP

2000-2002

Sub to phone

Call Server JMX

2098

JConsole

JMX access by JConsole into Call Server

CVP Messaging Layer

TCP 23000 - 28000 (First available)

CVP Subsystem

CVP Message Bus communications

7960-CUVA Video

UDP 5445

7960-CUVA

Cisco 7960-CUVA Video Phone

CVP SIP Subsystem, SIP Proxy Server, Gateway, Unified CM: SIP (Session Initiation Protocol)

UDP 5060

TCP 5060

SIP endpoints

Listen port for incoming SIP requests. Port is configurable.

VXML Server: HTTP

TCP 7000

IOS VXML gateways

VXML over HTTP. Calls/sessions answered on port 7000 by HTTP server which relays request to WAS on local system port 9080.

VXML Server: HTTPS

TCP 7443

IOS VXML gateways

VXML over HTTPS. Calls/sessions answered on port 7443 by HTTPS server.

VXML Server with Tomcat

TCP 7005

Local machine

Port restricted to local access only

TCP 7009

AJP/1.3 Connector

VXML Server JMX

TCP 9696

JConsole

JMX access by JConsole into VXML Server

VXML Server

TCP 10100

Local VXML Server Administration Scripts

Port restricted to local access only

CVP IVR Subsystem: HTTP

TCP 8000

Voice Browsers

VXML over HTTP

CVP IVR Subsystem: HTTPS

TCP 8443

Voice Browsers

VXML over HTTPS

CVP IVR Subsystem: HTTP

TCP 8005

Local machine

CVP IVR Subsystem: HTTP Admin

TCP 8008

WAS and HTTP Server communicate with each other through HTTP Admin on port 8008.

CVP OPSConsole: HTTP

TCP 9000

Web Browser

Web based interface for configuring CVP components

CVP OPSConsole: HTTPS

TCP 9443

Web Browser

Web based interface for configuring CVP components with SSL

CVP OPSConsole

TCP 9005

Local machine

Port restricted to local access only

CVP OPSConsole

TCP 9009

AJP/1.3 Connector

CVP OPSConsole

TCP 1529

Local machine

Port restricted to local access only

CVP Resource Manager FTP Server

TCP 21

Content Services Switch

Only opened by Resource Manager residing on the same machine as the CVP OPSConsole

CVP Resource Manager

TCP 2099

CVP OPSConsole

JMX communication from OPSConsole to CVP Resource Manager on remote device

CVP Resource Manager Java Service Wrapper

TCP 32000 - 32999 (first available)

JVM instance launched by wrapper

CVP Resource Manager Service Wrapper will no longer accept connections after the first JVM instance is connected.

MRCP V1 (RTSP)

TCP 554

VXML gateway

MRCP session between gateway voice browser and MRCP server. This is the signaling path; the media path uses RTP.

Also, Helix streaming audio/ ASR/TTS (MRCP/RTSP)

MCRP V2 (SIP)

TCP 5060

VXML gateway

MRCP session between gateway voice browser and MRCP server. This is the signaling path; the media path uses RTP.

RTP/RTCP

UDP 16384-32767

UDP 16384-32767

Voice Media

RTP is typically assigned an EVEN number port and the RTCP is typically the next higher port number.

CVP SNMP SubAgent

UDP 5517, 5519, 5521, 5523, 5525, 5527, 5529, 5531, 5533, 5535, 5537, 5539, 5541, 5543, 5545, 5547, 5549, 5551, 5553, 5555

CVP SNMP subsystem

CVP SNMP SubAgent services local requests from CVP SNMP subsystem

CVP SNMP subsystem

UDP 5516, 5518, 5520, 5522, 5524, 5526, 5528, 5530, 5532, 5534, 5536, 5538, 5540, 5542, 5544, 5546, 5548, 5550, 5552, 5554

CVP SNMP SubAgent

CVP SNMP subsystem services local requests from CVP SNMP SubAgent

CVP ICM Subsystem

TCP 5000

IPCC Enterprise VRU CTI (ICM/IVR message interface)

Between CVP ICM Subsystem (Call Server) and Unified CCE/ICM VRU PG. Port is configurable.

Web Server: HTTP

TCP 80

Voice Browsers

Voice browsers fetches media and "External VXML" files from media server. Port is configurable

Web Server: HTTPS

TCP 443

Voice Browsers

Voice browsers fetches media and "External VXML" files from media server. Port is configurable

IBM Informix

TCP 1526

CVP Reporting Subsystem

Database Connection

IBM Informix Storage Manager

TCP 7939 - 7942 TCP 111

IBM Informix Storage Manager Services

IBM WAS Console

TCP 9043, 9060

CVP Web Services Manager: HTTP

TCP 8101, 8110, 8111

TCP 10001, 10002

Unified System CLI, Diagnostic Portal, Custom Agent Desktop

REST Web Services

The TCP 10001 and 10002 OAMP ports are used for transferring data related to the configuration and administration of VXML Server and Call Server.

Table 2. Network Management and Remote Administration

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

SNMP Master Agent

UDP 161

SNMP Management Application

SNMP Master Agent listens for requests from remote SNMP management application and sends responses via UDP port 161.

SNMP Master Agent

TCP 7161

Local SNMP subagents

SNMP Master Agent listens for TCP connections from local SNMP subagents.

SNMP–Trap

UDP 162

SNMP Master Agent

SNMP Master Agent sends SNMP traps to SNMP management application.

Syslog

UDP 514

Syslog protocol provides a transport to allow a machine to send event notification messages across IP network to event message collectors. Port is configurable.

SSH

TCP 22

Port 22 for those who use SSH instead of telnet on AIX.

Telnet

TCP 23

RDP

(TerminalServices)

TCP 3389

pcAnywhere

TCP 5631

UDP 5632

VNC

TCP 5900

TCP 5800

Table 3. Windows Authentication and Remote Administration Ports

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

RPC

TCP 135

NetBIOS Session

TCP 139

NetBIOS

Name Resolution

TCP 137

UDP 137

NetBIOS

Netlogon/ Browsing

UDP 138

SMB

TCP 445

UDP 445

Microsoft CIFS

DNS

TCP 53

UDP 53

NTP

UDP 123

optima-vnet

TCP 1051

TCP Optima VNET

optima-vnet

UDP 1051

UDP Optima VNET


Note

For more information on Windows authentication and remote administration ports, see: "Service overview and network port requirements for the Windows Server system" (Microsoft Knowledge Base Article Q832017).

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