Cisco HCS for Contact Center service, delivers Cisco Unified Contact Center Enterprise (Unified CCE) in a virtualized environment on Cisco Unified Computing System (UCS).
Cisco HCS for Contact Center offers the same shared management (service fulfillment and assurance) and aggregation (carrier trunks) that is common for all customer instances and used for other Cisco HCS services.
Cisco Core components include, Unified CVP, Unified CCE, Unified Communication Manager, Cisco Finesse, Unified Intelligence Center, CUBE-E. Install the core components using the golden template process as the standard approach.
Install the shared management and aggregation layer that consists of Unified Communication Domain Manager (UCDM), Cisco Unified Contact Center Domain Manager (Unified CCDM), Cisco Prime Collaboration - Assurance (PCA), and Cisco Adaptive Security Appliance (ASA). This combines the Cisco HCS components with multiple network connections and routes requests to a dedicated customer instance.
Install the network infrastructure layer that includes the implementation of UCS platform.
After you install the above, as part of post installation you can configure the customer instances for the supported deployment models. Depending upon your HCS for Contact Center deployment model, you can configure dedicated customer instances of 500, 2000, 4000, or 12000 agents and shared customer instances of 100 or 500 agents.
The following workflow describes the high-level installation sequence for Cisco HCS for Contact Center.