Core Components Server
Install Unified Contact Center Enterprise
Procedure
Step 1 |
Add the virtual machine template into the domain. |
Step 2 |
Mount the Unified Contact Center Enterprise ISO image to the virtual machine. |
Step 3 |
From the ICM-CCE-CCH Installer directory, run setup.exe and follow the InstallShield procedures. |
Step 4 |
In the Select the installation method window, select Fresh Install, then click Next. |
Step 5 |
In the Maintenance Release (MR) window, keep the Maintenance Release Location field blank, then click Next. |
Step 6 |
In the Installation Location window, select the drive C, then click Next. |
Step 7 |
In the Ready to Copy Files window, click Install. |
Step 8 |
In the Installation Complete window, click Yes, I want to restart my computer now, then click Finish. |
Step 9 |
Run the mandatory update before applying any ES, if you have a fresh install or Technology Refresh upgrade planned for PCCE or UCCE 12.0(1), on the Windows Server 2016. You can download the CCE 12.0 Mandatory Update for Fresh Install/Tech Refresh from https://software.cisco.com/download/home/268439622/type/280840583/release/12.0(1). |
Step 10 |
Apply the Unified Contact Center Enterprise maintenance release, if applicable. |
Step 11 |
Unmount the Unified Contact Center Enterprise ISO image. |
Step 12 |
Move the virtual machine template back to the workgroup. |
Install Unified CVP Server
Procedure
Step 1 |
Mount the Unified CVP ISO image to the virtual machine. |
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Step 2 |
Copy the current Engineering Specials (ES) to the local drive.
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Step 3 |
From the CVP\Installer_Windows directory, run setup.exe. |
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Step 4 |
In the Install Shield Wizard window:
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Step 5 |
Copy the required Cisco Unified CVP Engineering Special file to the desktop. |
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Step 6 |
If Unified CVP Engineering Specials are available, follow the Install Shield wizard. Ignore this step if there are no Engineering Specials. |
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Step 7 |
Add any custom media files to the appropriate location. |
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Step 8 |
Unmount the ISO image. |
Install Unified CVP OAMP Server
Procedure
Step 1 |
Mount the Unified CVP ISO image to the virtual machine. |
Step 2 |
From the CVP\Installer_Windows directory, run setup.exe. |
Step 3 |
Accept the license agreement, click Next. |
Step 4 |
In the Select Packages window, select the Operations Console option, then click Next. |
Step 5 |
In the Voice Prompt Encode Format Type window, select U-Law Encoded Wave Format and click Next. |
Step 6 |
On the Choose Destination Location window, accept the default locations, then click Next. |
Step 7 |
In the X.509 certificate window, enter the information that you want to include in the certificate, then click Next. |
Step 8 |
In the Ready to Install window, click Install. |
Step 9 |
Enter the operations console password that meets the criteria detailed on the Operations Console Password window, then click Next. |
Step 10 |
Click Yes, I want to restart my computer, then click Finish. |
Step 11 |
Unmount the Unified CVP ISO image. |
Install Unified CVP Reporting Server
Procedure
Step 1 |
Mount the Unified CVP ISO image to the virtual machine. |
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Step 2 |
Copy the current Engineering Specials (ES) to the local drive.
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Step 3 |
From the CVP\Installer_Windows directory, run setup.exe. |
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Step 4 |
In the Install Shield Wizard window: |
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Step 5 |
Copy the required CVP Engineering Special file to the desktop. |
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Step 6 |
If Unified CVP Engineering Specials are available, follow the Install Shield wizard to install them. Ignore this step if there are no Engineering Specials. |
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Step 7 |
Unmount the ISO image. |
Install Voice OS-Based Applications
Use the following procedures to install Voice OS-basedapplications:
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Cisco MediaSense
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Cisco Virtualized Voice Browser
Procedure
Step 1 |
Mount the ISO file to the virtual machine and switch on. |
Step 2 |
Follow the Install wizard: |
Step 3 |
Shut down the virtual machine. |
Step 4 |
Unmount the ISO image. |
Install Publishers/Primary Nodes of VOS-Based Contact Center Applications
Before you begin
DNS Configuration is mandatory for installation of Cisco Unified Communications Manager, Cisco Unified Intelligence Center, Cisco Finesse and Cisco Identity Service (IdS). To configure DNS, add the VMs to the forward and reverse lookups of the DNS.
Procedure
Step 1 |
Create a virtual machine for your VOS-based contact center application using the OVA. |
Step 2 |
Mount the ISO image for the software to the virtual machine. |
Step 3 |
Select the virtual machine, power it on, and open the console. |
Step 4 |
Follow the Install wizard, making selections as follows: |
Step 5 |
Unmount the ISO image. |
Install Subscribers/Secondary Nodes of VOS-Based Contact Center Applications
Note |
This task is required for installation of the subscriber/secondary nodes of the three VOS-based contact center applications: Cisco Finesse, Cisco Unified Communications Manager, and Cisco Unified Intelligence Center. |
Before you begin
DNS Configuration is mandatory for installation of Cisco Unified Communications Manager, Cisco Unified Intelligence Center, and Cisco Finesse. To configure DNS, add the VMs to the forward and reverse lookups of the DNS.
Before you install the subscriber/secondary nodes, you must install the publisher/primary nodes and configure the clusters.
Procedure
Step 1 |
Create a virtual machine for your VOS-based contact center application using the OVA. |
Step 2 |
Mount the ISO image for the software to the virtual machine. |
Step 3 |
Select the virtual machine and power it on, and open the console. |
Step 4 |
Follow the Install wizard, making selections as follows: |
Step 5 |
Follow the Install wizard, making selections as follows: |
Step 6 |
Unmount the ISO image. |