Gadgets and Components
Cisco Finesse is an OpenSocial gadget, which is an XML document that defines metadata for an OpenSocial Gadget container. The gadgets are applications that are placed within the Cisco Finesse desktop. This helps administrator to provide access to the contact center agents for all the applications that is required to service calls inside a single application.
Gadgets are listed in the desktop layout using the <gadget> tag.
For more information about gadgets, see https://developer.cisco.com/docs/finesse/.
Components are simple scripts that are loaded into the desktop directly at predefined positions as directed by the layout, without an enclosing frame and its document.
Components are introduced in the desktop to overcome a few rendering limitations and performance considerations inherent to gadgets.
The <component> tag lists the components in the desktop layout. Currently, the layout validations prevent creating custom components. Hence, default components are allowed in the desktop layouts. The default desktop functionalities are currently registered as components to provide flexibility and to reduce the load on the server.