Preface

Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change

See

Date

Initial Release of Document for Release 12.5(1)

Added Informix upgrade

Unified CVP Installation

Upgrade Unified CVP

February 2023

OpenJDK updates

Unified CVP Installation

March 2021

Install Unified Call Studio

Upgrade Unified CVP

Upgrade Unified Call Studio

Added ivr.properties and sip.properties configurations for Webex Experience Management.

Manual Configuration of Unified CVP Properties

May 2020

Upgrade to Windows Server 2016

Global change

January 2020

Removed instances of ESXi 5.5 update 2

Install Microsoft Windows Server

Upgrade Windows Server

Upgrade Virtual Machine Hardware Version
Added notes about Windows Defender

Requirements

Upgrade Unified CVP

About this Guide

This document explains how to install and upgrade Cisco Unified Customer Voice Portal (CVP). It is prepared for partners and service providers who will be implementing Unified CVP, who are familiar with Cisco contact center applications, and are experienced regarding the deployment and management of virtual machines.

Audience

This guide is intended for network administrators to install or upgrade the Unified CVP software.

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