Documentation Guide

This documentation guide provides details of all the documents for this release of Cisco Unified Customer Voice Portal and contains links to the documents.

For the latest version of all the documents, see Unified CVP https://www.cisco.com/en/US/products/sw/custcosw/ps1006/tsd_products_support_series_home.html.

Document Changes

The following tables identify the documents that changed for this release.

Updated documents are also listed under Collaboration in What's New in Cisco Product Documentation at: https://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html. This service lists new and revised Cisco documentation since the last release of this monthly publication. You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates directly to an RSS reader on your desktop. To subscribe, paste this URL into your RSS reader: https://www.cisco.com/cdc_content_elements/rss/whats_new/whatsnew_rss_feed.xml.

New Documents in This Release

There are no new documents in this release.

New Solution Documents in This Release

There are no new solution documents in this release.

Documents Updated in This Release

Document

Change

Cisco Unified Customer Voice Portal Administration Guide

This document contains new or updated content related to:

  • ICM Service Settings

See the document’s Change History for more details.

Configuration Guide for Cisco Unified Customer Voice Portal

This document contains new or updated content related to:

  • Unified CVP Security

  • Tomcat Update

  • Java Runtime Environment Minor Update

See the document’s Change History for more details.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal

This document contains new or updated content related to:

  • Upgrade Call Studio

  • Upgrade Path

  • Unified CVP Licensing

See the document’s Change History for more details.

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release

This document contains new or updated content related to:

  • Call Studio licensing

  • Hotevents

Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio

This document contains new or updated content related to:

  • Hotevents

Developer Guide for Cisco Unified Customer Voice Portal

This document contains new or updated content related to:

  • CVP Graceful Shutdown

Other Documentation Sources

Document

Notes

Unified CCE Solution Compatibility Matrix

Replaces the Compatibility Matrix Wiki.

Updated to meet Unified CCE Solution Release 12.0(1) requirements.

To view the tool, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html.

Virtualization for Unified CVP

Updated to meet Unified CVP Release 12.0(1) requirements.

To view the page, see: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unified-customer-voice-portal.html

Documents Retired in This Release

There are no documents retired in this release.

Plan

Solution Design Guide for Cisco Unified Contact Center Enterprise

This document provides a solution-level perspective on designing your contact center enterprise solution. With a main focus on the Unified Contact Center Enterprise Reference Designs. This guide combines design information from Unified CCE, Unified CVP, Unified Intelligence Center, and several other products. We created this guide with extensive input from our architects. It represents our best current thought on contact center enterprise designs.

To view the latest Solution Design Guide for Cisco Unified Contact Center Enterprise, see https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-implementation-design-guides-list.html.

Solution Design Guide for Cisco HCS for Contact Center

This document provides a solution-level perspective on designing your contact center solution. With a main focus on the Cisco HCS for Contact Center Reference Designs. This guide combines design information from Unified CCE, Unified CVP, Unified Intelligence Center, and several other products. We created this guide with extensive input from our architects. It represents our best current thought on contact center designs.

To view the latest Solution Design Guide for Cisco HCS for Contact Center, see https://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/products-implementation-design-guides-list.html.

Solution Design Guide for Cisco Packaged Contact Center Enterprise

This document provides a solution-level perspective on designing your contact center solution. With a main focus on the Cisco Packaged Contact Center Reference Designs. This guide combines design information from Unified CCE, Unified CVP, Unified Intelligence Center, and several other products. We created this guide with extensive input from our architects. It represents our best current thought on contact center designs.

To view the latest Solution Design Guide for Cisco Packaged Contact Center Enterprise, see https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-technical-reference-list.html.

Release Notes for Cisco Unified Contact Center Enterprise Solution

This document describes the system requirements, new features, changed information, and caveats for the Cisco Unified Contact Center Enterprise Solution and related components, including Unified CVP.

Read this document if you plan to deploy Unified CVP in a Unified Contact Center Enterprise environment.

To view the latest Unified CCE release notes, see https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-release-notes-list.html.

Release Notes for Cisco Packaged Contact Center Enterprise

This document describes the system requirements, new features, changed information, and caveats for the Cisco Packaged Contact Center Enterprise Solution and related components, including Unified CVP.

Read this document if you plan to deploy Unified CVP in a Packaged Contact Center Enterprise environment.

To view the latest Packaged Contact Center Enterprise release notes, see https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-release-notes-list.html.

Release Notes for Cisco HCS for Contact Center

This document describes the system requirements, new features, changed information, and caveats for the Cisco HCS for Contact Center Solution and related components, including Unified CVP.

Read this document if you plan to deploy Unified CVP in Cisco HCS for Contact Center environment.

To view the latest Cisco HCS for Contact Center release notes, see https://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/products-release-notes-list.html.

Configuration Guide for Cisco Unified Customer Voice Portal

This document describes how to configure, run, and administer Unified CVP.

To view the latest Configuration Guide for Cisco Unified Customer Voice Portal, see https://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html.

Open Source Used in Cisco Unified CVP

This document lists the licenses and notices for open source software used in this product.

To see the latest Unified CVP Open Source Guide, see https://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_licensing_information_listing.html.

Install and Upgrade

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal

This document explains how to install and upgrade Cisco Unified CVP. It is prepared for partners and service providers who will be implementing Cisco Unified CVP, who are familiar with Cisco contact center applications, and are experienced regarding the deployment and management of virtual machines.

To view the latest Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, see https://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_installation_guides_list.html.

Unified CCE Solution Compatibility Matrix

This document provides platform hardware specifications and compatible third-party software version requirements across the major components of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified CVP.

To view the latest compatibility matrix, see https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html.

Solution Port Utilization Guide for Cisco Contact Center Solutions

This document provides information on the ports used by Cisco Unified Contact Center Enterprise Solution and related components, including Cisco Unified CVP.

To view the latest Solution Port Utilization Guide for Cisco Contact Center Solutions, see https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-installation-and-configuration-guides-list.html.

Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio

This document provides specifications for the elements that are included with Cisco Unified VXML Server.

To view the latest Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, see https://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_programming_reference_guides_list.html.

Virtualization for Unified CVP

The virtualization page is the location for Unified CVP virtualization requirements, guidelines, and procedures.

To view the latest page, see https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unified-customer-voice-portal.html.

Administer and Maintain

Cisco Unified Customer Voice Portal Administration Guide

This document describes the Operations Console, which is a web-based console that enables users to centrally operate, administer, maintain, and provision the Unified CVP solution.

To view the latest Administration Guide for Unified CVP, see https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-maintenance-guides-list.html.

Reporting Guide for Cisco Unified Customer Voice Portal

This document provides information on deploying Unified CVP report templates with the Cisco Unified Intelligence Center reporting application. It also provides details on reporting database schema and reporting best practices.

To view the latest Reporting Guide for Cisco Unified Customer Voice Portal, see https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-user-guide-list.html.

Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio

This document describes how to use the programming APIs provided by Cisco Unified CVP VXML Server (VXML Server).

To view the latest Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, see https://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_programming_reference_guides_list.html.

Say It Smart Specifications for Cisco Unified Customer Voice Portal

This document provides specifications for the Say It Smart plug-ins that are included with Unified CVP VXML Server.

To view the latest Say It Smart Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, see https://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_user_guide_list.html.

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio

This document describes the various components that can exist on Cisco Unified CVP VXML Server, administering the VXML Server and the VXML Server logging.

To view the latest User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, see https://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_user_guide_list.html.

Feature Guide - Writing Scripts for Unified CVP

This document provides information on writing scripts for Unified CVP.

To view the latest Feature Guide - Writing Scripts for Unified Customer Voice Portal, see https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-feature-guides-list.html.

Cisco Unified Customer Voice Portal Operations Guide

This document provides information on Cisco serviceability tools and Unified CVP logging and event notifications.

To view the latest Operations Guide for Cisco Unified Customer Voice Portal, see https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-maintenance-guides-list.html.

Reference

Cisco Unified Customer Voice Portal Developer Guide

This document describes all the Service Fulfilment and Service Assurance APIs that are available for Unified CVP. Developers working with Unified CVP APIs can refer to this document for API operations, parameter values, and example outputs.

The Cisco Unified Customer Voice Portal Developer Guide is available on the Cisco Developer's Network: https://developer.cisco.com/site/customer-voice-portal/documents/rest-api/.

Cisco Security Advisories

Addressing security issues in Cisco products is the responsibility of the Cisco Product Security Incident Response Team (PSIRT). The Cisco PSIRT is a dedicated, global team that manages the receipt, investigation, and public reporting of security vulnerability information that relates to Cisco products and networks.

For information on existing security issues, see Cisco Security Advisories, Responses, and Alerts at https://tools.cisco.com/security/center/publicationListing.x