About Database Schema
The Cisco Unified Customer Voice Portal (United CVP) reporting server hosts an IBM Informix Dynamic Server (IDS) database, which stores reporting data in a defined database schema. Customers who choose to deploy Cisco Unified Intelligence Center (Unified Intelligence Center) as their reporting platform must add the Informix database as a data source in Unified Intelligence Center.
The schema is fully published so that customers can develop custom reports. Customers may not, however, extend the schema for their own purposes.
The schema provides Unified CVP customers with the ability to:
Establish database connectivity with Unified Intelligence Center and to import and run the Unified CVP templates with Unified Intelligence Center.
Establish database connectivity with other commercial off-the-shelf reporting and analytics engines and then build custom reports against the Unified CVP database schema.
Your support provider cannot assist you with custom reports or with commercial (non-Cisco) reporting products.
The following diagram indicates a common set of incoming and outgoing entry and exit states for a call to a self-service application.
When basic video is transferred to an audio-only agent, the call remains classified as basic video accepted.