Callback_Enter_Queue element is responsible for
adding a new caller to queue. This element must be executed for all callers
even if the caller may not be offered a
The calculated estimated
wait time for caller in
element execution is complete and the value was successfully
The element failed to
Folder and Class Information
Element Folder Name
Cisco > Callback
select Java Exception as event handler type.
The output of the
Customer_Lookup element can be in JSON format . To know more about parsing the
JSON Data refer to "Parsing JOSN Data" section in
for Cisco Unified CVP VXML Server and Cisco Unified Call Studio.