elements define menus that support from 2 to 10 options. The Menu voice
elements are similar to the Form voice element, however the number of choices
is fixed and all grammars are defined in the voice element itself.
Additionally, there is an exit state for each option, therefore the captured
value does not have to be analyzed afterwards to determine the next dialog in
the call flow. Use Menu elements when the situation defines a fixed number of
choices where each choice does something different in the call flow.
number of exit states is fixed for a voice element, there are separate voice
elements for Menu voice elements with 2 to10 options. For each additional
option, three additional settings are added to handle the spoken keyword, DTMF
entry, and interpretation value for each option. The audio groups and element
data saved are the same for all Menu voice elements.
Each option must
be assigned an interpretation value that the element will return as element
value when any of the keywords or DTMF key presses
assigned to that option are captured. The element variable (value) will contain
the same value regardless of the input mode (speech or DTMF).
The audio groups
are identical to those of the Form voice element. The
done_audio_group group may be used for a message that
is to be played regardless of what option is chosen. If you require an option
specific message, use an Audio voice element after the particular choice is
made and do not configure a