Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1)

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Updated:: August 11, 2017

Chapter: Cisco Unified Workforce Optimization Workforce Management

Cisco Unified Workforce Optimization Workforce Management
New Features
Updated Features
Deprecated Features
Important Notes
Removed and Unsupported Features
Third Party Software Impacts

Cisco Unified Workforce Optimization Workforce Management

New Features

The following is a summary of the new features added to this release:

Added mobile device support for agents. Agents can now access My Schedule and Messaging on smart phones and tablets.

Updated Features

The following is a summary of the updated features added to this release:

Added the ability to select the preferred method of generating variable schedules for agents who have assigned exceptions. You can opt to avoid assigned exceptions in order to maximize coverage, or include assigned exceptions (which might be for required events like team meetings) but that might result in insufficient coverage.