Preface

This document explains how to install Cisco Unified Contact Center Express (Unified CCX) on a single node deployment or two node high availability deployment in a cluster environment. Review all installation instructions carefully before you install or upgrade Unified CCX.

Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change

See

Date

Initial Release of Document for Release 11.5(1)

August 2016

Virtual Machine parameters to support Refresh Upgrade

Virtual Machine Parameters to Support Refresh Upgrade

Upgrade of Unified CCX using Web Interface and CLI

Upgrade Unified CCX Using Web Interface

Upgrade Unified CCX Using CLI

Upgrade of VMware Tools

Upgrade VMware Tools

Upgrade VMware Tools using vSphere Client for Unified CCX

Upgrade VMware Tools using CLI for Unified CCX

Upgrade VMware Tools using Windows guest OS for Unified CCX

Change of NIC adapter type

Change NIC Adapter Type

Latest OVA changes for 100 and 300 agents

Check and Perform Switch Version

About This Guide

This guide explains the deployment options, how to install, upgrade, uninstall, and patch Unified CCX, and how to change a Unified CCX deployment.

Audience

This guide is intended for Cisco Unified Communications system administrators.

Related Documents

Documentation and Support

To download documentation, submit a service request, and find additional information, see What's New in Cisco Product Documentation at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.

You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates directly to an RSS reader on your desktop. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.