The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
This guide shows how to use the CTI Protocol to access Cisco Unified CCX (Unified CCX) as a client.
This guide is for third-party client developers writing applications that need to use the Cisco Unified CCX CTI Protocol. The guide is intended to contain all of the information needed by Cisco Unified CCX CTI client developers.
Refer to the following documents for further information about Unified CCX applications and products:
Cisco Unified Contact Center Express Scripting and Development Series: Volume 1, Getting Started with Scripts
Cisco Unified Contact Center Express Scripting and Development Series: Volume 2, Editor Step Reference
Cisco Unified Contact Center Express Scripting and Development Series: Volume 3, Expression Language Reference
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide
Cisco Unified Communications Manager Extended Services Administrator Guide
Cisco IP Telephony Network Design Guide
IEEE Standard for Binary Floating-Point Arithmetic, ANSI/IEEE Standard 754-1985 (IEEE, New York)
Cisco Unified Contact Center Express Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 8.0(0), IPCC Express Release 4.0(0)
Getting Started with Cisco Unified Contact Center Express, Release 4.1
Getting Started with Cisco Unified IP IVR, Release 4.1
For information on obtaining documentation, obtaining support, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
You can provide comments about this document by sending an e-mail to the following address: