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Contents
This section includes the changes that have gone into each chapter/ topic of the document:
Modified the information in Table 1 from: 4: Agent InformationTo: 4: Application Information |
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Table 1, included the CTI Version(s) supported for CRS 6.0 |
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Table 1 included a footnote for supported protocol version. |
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Table 1, removed AGENT_STATE_LOGIN Figure 1, edited the image to reflect the removal of AGENT_STATE_LOGIN. |
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Table 1, re-included AGENT_STATE_LOGIN with a modified description. |
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In section CALL_CLEARED_EVENT, 1) Marked ConnectionDeviceType as a reserved field with the following information in the Value column: "This value is set to 0". 2) Marked ConnectionDeviceID as a reserved field. with the following information in the Value column: "This value is left blank". |
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Marked the reserved field 216 (after Description) as "MRDomainID" field 216. Modified the values as follows: 0=Voice and 1=EMail |
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Modified the optional DNIS floating field ID from [25] to [10]. |
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Included a new section on Connect CTI Sessions in a Clustered Unified CCX. |
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Moved "HandledCallsToday" field after the "OldestCallInQueue". |
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Modified the agentInstrument field for CONFERENCE_CALL_REQ to 'required' instead of 'optional'. |
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Modified the agentInstrument field for TRANSFER_CALL_REQ to 'required' instead of 'optional'. |
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Added new Table 1 - "Reason Codes for Agent State Change" |
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Table 1: Provided reference to Table 1 in the Description column for the EventReasonCode field. |
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Table 1: Added a new state called BUSY_OTHER. |
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Table 1: Included the CTI Version(s) supported for Cisco Unified CCX 8.0(1). |
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Table 2: Added the following new floating fields for CTI protocol versions 14 and later: |
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Added a new Primary.Actual field format section and included the general rules for this field after "Call-Event Messages" section for CTI protocol version 14. Updated the field description for the Call-Event messages that are affected by the general rules for the Primary.Actual field format. |
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Added a new Reserved field in Table 1, which is present in CTI Protocol Version 14. |
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Table 1: Added the following DeviceType value: DEVID_NON_ACD_DEVICE_IDENTIFIER Table 1: Added the following new Control Failure code values: |
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Table 1: Added the following new error code values: |