Preface

Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing.

The Cisco VVB provides following features:

  • Facilitates self-service options such as access to check account information or user-directed call routing, by processing user commands through touchtone input or speech-recognition technologies

  • Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent

  • Provides multilingual support for Cisco VVB server prompts, for automated speech recognition (ASR) and text-to-speech (TTS) capabilities

  • Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.

The Cisco VVB Serviceability Administration Guide provides instructions for using the Serviceability web interface of Cisco VVB.

Change History

Change

See

Date

Initial Release of Document for Release 12.5(1)

January 2020

Added Speech Server to the list of system services.

System Services

About this Guide

The Administration Guide for Cisco VVB Serviceability provides description and procedures for configuring alarms, traces, service parameters, and performance configuration and logging.

It also describes how to activate, start, and stop network services. Use this guide with the following documents for your configuration:

  • Cisco VVB Administration Guide—This document describes how to use the Cisco VVB Administration interface to configure and manage Cisco VVB.

  • Cisco Unified Serviceability Administration Guide—This document provides description and procedures for defining and configuring alarms, configuring traces, and SNMP for common platform services. It also describes how to activate, start, and stop network services.

Audience

The Administration Guide for Cisco VVB Serviceability assists administrators who configure, troubleshoot, and support Cisco VVB. This guide requires knowledge of telephony and IP networking technology.


Tip

For Cisco VVB, you must perform serviceability-related tasks in both Cisco Unified Serviceability and Cisco VVB Serviceability; for example, you may need to start and stop services, view alarms, and configure traces in both applications to troubleshoot a problem.

Cisco Unified Serviceability supports the functionality described in the Cisco Unified Serviceability Administration Guide; for tasks that are specific to Cisco VVB Serviceability, use this guide, the Administration Guide for Cisco VVB Serviceability.

Organization

The following table shows the organization of this guide:

Section title Description
Cisco Serviceability Provides an overview of Cisco VVB Serviceability, including browser support and information on how to access and use the GUI.
Alarms Provides an overview of Cisco VVB Serviceability alarms and the procedure for configuring the alarms.
Traces Provides an overview of traces in Cisco VVB Serviceability, the procedure for configuring trace parameters, and trace filter settings. You can also create and manage log profiles for different VVB components.
Tools

Provides detailed information on the following submenu options in Tools of the Cisco VVB Serviceability:

  • Control Center - Network Services

  • Performance Configuration and Logging

Documentation Conventions

Convention Description

boldface text

Boldfaced text is used for:

  • Key and button names. (Example: Click OK.)

  • Information that you enter. (Example: Enter Administrator in the User Name box.)

<>
(angle brackets)

Angle brackets are used around parameters for which you supply a value. (Example: In your browser, go to https://<Cisco VVB server IP address>/cuadmin.)

-
(hyphen)

Hyphens separate keys that must be pressed simultaneously. (Example: Press Ctrl-Alt-Delete.)

>
(right angle bracket)

A right angle bracket is used to separate selections that you make in the navigation bar.

The Administration Guide for Cisco VVB Serviceability also uses the following conventions:


Note

Means reader take note. Notes contain helpful suggestions or references to material not covered in the document.


Caution

Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Documentation and Service Requests

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

https://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.

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