Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

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Book Title

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

Chapter Title

Voicemail

Results

Updated:
August 18, 2023

Chapter: Voicemail

Voicemail

Your Voicemail Account

You can access your personal voice messages directly from your phone. But your administrator must set up your voicemail account, and may also set up your phone to access the voicemail system.

If your administrator has enabled the Messages softkey on your phone, you can use the softkey to access the voicemail system.

When you aren’t at your desk, you can call your voicemail system to access your voicemail. Your administrator can give you the voicemail system phone number.

Because each voicemail system is different, we can't tell you how to use your voicemail system. For information about your voicemail commands, see the voicemail system user documentation or contact your administrator.

Set up Voicemail on Your Phone

If your administrator has not set up your personal voicemail phone number on your phone, you can set it up yourself.

Procedure

Step 1

Press Settings.

Step 2

Select User preferences > Call preferences.

Step 3

Enter your personal voicemail phone number in Voice mail.

Step 4

Press Set.

Find out if you have new voicemail messages

To find out if you have new voicemail messages, look for one of these signs:

  • The light strip on your handset is solid red.

  • The number of missed calls and voicemail messages is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed.

  • An exclamation mark (!) indicates urgent voicemail messages.

Cisco IP Phone 6800 Series, 7800 Series, and 8800 Series: You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.

Cisco IP Conference Phone 7832 and 8832: You will hear a stutter tone played from the speakerphone when you use the phone line. You only hear it when the line has a voice message.

Access your voicemail

Before you begin

Your administrator must enable the Messages softkey on your phone.

Procedure

Step 1

Press Messages.

Step 2

Do one of the following actions:

  • 6800: Press Messages or Messages.
  • 7800 and 8800: Press Messages .
  • 7832 and 8832: Press Messages.

Step 3

Follow the voice prompts.

Note

 

For details on voicemail features and PIN rules, see Set up and manage your voicemail.

Access Audio Voicemail

Depending upon how your administrator has set up your phone, you can retrieve your personal voicemail without viewing a list of messages. This option is useful if you prefer a list of voicemail messages, but you occasionally access your messages without the visual prompts.

Procedure

Step 1

In the screen, press the Audio softkey.

Step 2

When prompted, enter your voicemail credentials.

Phone Behavior with Voicemail Setting

This table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration Utility is set to Voicemail.

Starting State

Event

LED Status After Event

LED Turn Off Criteria

No Voicemail, No Missed Call

There is no active call and a call is missed or a call is on hold and the call is missed.

LED Off

-

No Voicemail, No Missed Call

Voicemail comes in

LED On

User calls the voicemail to retrieve a message.

Voicemail

There is no active call and a call is missed or a call is on hold and the call is missed.

LED On

User calls the voicemail to retrieve a message.

Missed Call

Voicemail comes in

LED On

User calls the voicemail to retrieve a message.

No Voicemail, No Missed Call

No event

LED Off

-

Phone Behavior with Voicemail and Missed Call Configuration Setting

This table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration Utility is set to Voicemail, Missed Call.

Starting State

Event

LED Status After Event

LED Turn Off Criteria

No Voicemail, No Missed Call

There is no active call and a call is missed or a call is on hold and the call is missed.

LED On

User interacts with the phone.

No Voicemail, No Missed Call

Voicemail comes in

LED On

User calls the voicemail to retrieve a message.

Voicemail

There is no active call and a call is missed or a call is on hold and the call is missed.

LED On

User interacts with the phone and calls the voicemail to retrieve a message.

Missed Call

Voicemail comes in

LED On

User interacts with the phone and calls the voicemail to retrieve a message.

No Voicemail, No Missed Call

No event

LED Off

-

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