Voicemail

Voicemail

You can access your voice messages directly from your phone. Your administrator must set up your voicemail account and set up your phone before you can access the voicemail system.

The Messages softkey on your phone acts as a speed dial into the voicemail system.

Note

If the conference phone is a shared phone used in a conference room, the Messages softkey may not display.

When you aren’t at your desk, you can call your voicemail system to access your voicemail. Your administrator can give you the external phone number of the voicemail system.


Note

This document has limited voicemail information because voicemail is not part of your phone. It is a separate component with a server and firmware that are purchased by your company. For information on setting up and using your voicemail, see the User Guide for the Cisco Unity Connection Phone Interface at https://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-user-guide-list.html.

Check for New Voice Messages

To find out whether you have new voicemail messages, the number of missed calls and voicemail messages is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed.

You will also hear a stutter tone played on the speaker when you use off-hook dialing. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.

Access Your Voicemail Messages

You can check your current voicemail messages or listen to your old messages again.

Before you begin

Each voicemail system is different so check with your administrator or IT department to find out which system your company uses. This section is for Cisco Unity Connection because most Cisco customers use that product for their voicemail system. But your company may use a different product.

Procedure

Step 1

Press Messages.

Step 2

Follow the voice prompts.