Cisco IP Phone 7821, 7841, and 7861 Release Notes for Firmware Release 10.2(1)
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- September 17, 2014
Chapter: Cisco IP Phone 7821, 7841, and 7861 Firmware Release 10.2(1)
- Introduction
- Related Documentation
- New and Changed Features
Cisco IP Phone 7821, 7841, and 7861 Firmware Release 10.2(1)
Introduction
These release notes support the Cisco IP Phones 7811, 7821, 7841, and 7861 running SIP Firmware Release 10.3(1).
The following table lists the Cisco Unified Communications Manager release and protocol compatibility for the Cisco IP Phones.
|
Cisco IP Phone |
Protocol |
Cisco Unified Communications Manager |
|---|---|---|
|
Cisco IP Phones 7811, 7821, 7841, and 7861 |
SIP |
Cisco Unified Communications Manager version 8.5(1) and later Cisco Unified Communications Manager DST Olsen version D or later |
Related Documentation
Cisco IP Phone 7800 Series Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
Cisco Unified Communications Manager Documentation
See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:
New and Changed Features
The following sections describe the features that are new or have changed in this release.
 Note | Some features may require the installation of a Cisco Unified Communications Manager Device Package. Failure to install the Device Package before the phone firmware upgrade may render the phones unusable. |
- Features Available with Firmware Release
- Features Available with Latest Cisco Unified Communications Manager Device Pack
Features Available with Firmware Release
The following sections describe the features available with the Firmware Release.
- CiscoSans 2.0 Latin Font Support
- Improve Caller Name and Number Display
- Line Display Enhancement
- Multilevel Precedence and Preemption Icon
- Pause in Speed Dial
- Show Duration for Call History
CiscoSans 2.0 Latin Font Support
The Cisco Sans 2.0 Latin Font Support feature improves Call Display by introducing the CiscoSans 2.0 font for all Latin characters.
There is no administrator impact with this feature.
This feature is supported on the following SIP phones:
Where to Find More Information
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
Improve Caller Name and Number Display
The Improve Caller Name and Number Display feature improves the display of caller names and numbers. If the Caller Name is unknown then the Caller Number is now displayed instead of Unknown.
This feature is supported on the following SIP phones:
Where to Find More Information
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
Line Display Enhancement
The Line Display Enhancement feature improves Call Display by removing the central dividing line when it is not required.
This feature is supported on Cisco IP Phone 7841 (SIP).
Where to Find More Information
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
Multilevel Precedence and Preemption Icon
The Multilevel Precedence and Preemption (MLPP) Icon feature enables the user to make and receive urgent or critical calls in some specialized environments such as military or government offices.
No administrator action is required.
This feature is supported on the following SIP phones:
Where to Find More Information
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
Pause in Speed Dial
The Pause in Speed Dial feature enables users to set up the speed dial feature to reach destinations that require a Forced Authorization Code (FAC), Client Matter Code (CMC), dialing pauses, and additional digits (such as a user extension, a meeting access code, or a voicemail password) without manual intervention. When the user presses the speed dial, the phone establishes the call to the specified DN and sends the specified FAC, CMC, and DTMF digits to the destination with dialing pauses inserted.
For any additional DTMF digits specified after the FAC and CMC, the phone dials these additional digits (with pauses) after the call is connected.
This feature is supported on the following SIP phones:
Where to Find More Information
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Show Duration for Call History
The Show Call Duration for Call History feature displays the time duration of placed and received calls in the Call History details.
No administrator or user action is required.
This feature is supported on the following SIP phones:
Where to Find More Information
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
Features Available with Latest Cisco Unified Communications Manager Device Pack
The following sections describe features in the release which require the new firmware and the latest Cisco Unified Communications Manager Device Pack.
For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager device packs, see the following URL:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html
Extension Mobility Size Safe and Feature Safe
The Extension Mobility Size Safe and Feature Safe feature offers a greater choice in phone button template. With Feature Safe, your phone can use any phone button template that has the same number of line buttons that the phone model supports. With Size Safe, your phone can use any phone button template that is configured on your system.
This feature is supported on the following SIP phones:
Where to Find More Information
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
Outbound Rollover
The Outbound Rollover feature allows users to make a call when the number of calls for a line exceeds the maximum number of calls (MNC).
This feature is supported on the following SIP phones:
Where to Find More Information
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
Serviceability for SIP Endpoints
This feature is supported on the following SIP phones:
Where to Find More Information
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Installation
Install Firmware on Cisco Unified Communications Manager
Before using the Cisco Unified IP Phone Firmware Release 10.2(1) with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
| Step 1 | Go to the
following URL:
http://software.cisco.com/download/navigator.html?mdfid=284883944&i=rm | ||
| Step 2 | Depending on your phone model, choose Cisco IP Phones 7800 Series. | ||
| Step 3 | Choose your phone type. | ||
| Step 4 | Choose Session Initiation Protocol (SIP) Software. | ||
| Step 5 | In the Latest Releases folder, choose 10.2(1). | ||
| Step 6 | Select one of
the following firmware files, click the
Download or
Add to
cart button, and follow the prompts:
| ||
| Step 7 | Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware. | ||
| Step 8 | Follow the instructions in the readme file to install the firmware. |
Install Firmware Zip Files
If a Cisco Unified Communications Manager is not available to load the installer program, the following zip files are available to load the firmware.
| Step 1 | Go to the
following URL:
http://software.cisco.com/download/navigator.html?mdfid=284883944&i=rm |
| Step 2 | Choose Cisco IP Phones 7800 Series. |
| Step 3 | Choose your phone type. |
| Step 4 | Choose Session Initiation Protocol (SIP) Software. |
| Step 5 | In the Latest Releases folder, choose 10.2(1). |
| Step 6 | Download the relevant zip files. |
| Step 7 | Unzip the files. |
| Step 8 | Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server. |
Limitations and Restrictions
Phone Behavior During Times of Network Congestion
Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
Administrative tasks, such as an internal port scan or security scan
Attacks that occur on your network, such as a Denial of Service attack
To reduce or eliminate any adverse effects to the phones, schedule administrative network tasks during a time when the phones are not being used or exclude the phones from testing.
View Caveats
You can search for caveats using the Cisco Bug Search.
Known caveats (bugs) are graded according to severity level, and can be either open or resolved.
To view caveats, you need the following items:
| Step 1 | Perform one of the following actions:
|
| Step 2 | When prompted, log in with your Cisco.com user ID and password. |
| Step 3 | To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter. |
Resolved Caveats
The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco IP Phones for Firmware Release 10.2(1) at the time that this document was originally published.
To view individual bugs or to view the updated list, follow the instructions in View Caveats.
Identifier |
Headline |
|---|---|
CSCuj16464 |
Monitoring phone not send RTCP |
CSCun37850 |
phone will dial out to the speed dial number after press CFA |
CSCun45165 |
Call is dropped unexpectedly after pressing resume softkey |
Unified Communications Manager Endpoints Locale Installer
By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.
To access the Locale Installer required for a release, access http://software.cisco.com/download/navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.
For more information, see the "Locale Installer" section in the Cisco Unified Communications Operating System Administration Guide.
Note | The latest Locale Installer may not be immediately available; continue to check the website for updates. |
Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager
The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.
After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.
Note | The Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager. |
Administrators and users should check the Cisco website for updated user guides and download the PDF files. Administrators can also make the files available to the users on their company website.
 Tip | Administrators may want to bookmark the web pages for the phone models that are deployed in their company and send these URLs to their users. |
Cisco IP Phone Firmware Support Policy
For information on the support policy for Cisco IP Phones, see http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html.
Documentation, Service Requests, and Additional Information
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
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