The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
These release notes support the Cisco IP Phones 7811, 7821, 7841, and 7861 running SIP Firmware Release 10.3(1).
The following table lists the Cisco Unified Communications Manager release and protocol compatibility for the Cisco IP Phones.
Cisco IP Phone |
Protocol |
Cisco Unified Communications Manager |
---|---|---|
Cisco IP Phones 7811, 7821, 7841, and 7861 |
SIP |
Cisco Unified Communications Manager version 8.5(1) and later Cisco Unified Communications Manager DST Olsen version D or later |
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:
The following sections describe the features that are new or have changed in this release.
Note | Some features may require the installation of a Cisco Unified Communications Manager Device Package. Failure to install the Device Package before the phone firmware upgrade may render the phones unusable. |
The following sections describe the features available with the Firmware Release.
The AES 256 Encryption Support for Phones feature enables the phones to take advantage of the AES 256 Encryption Support for TLS and SIP SRTP feature in Cisco Unified Communications Manager Release 10.5(2) and later.
With Cisco Unified Communications Manager Release 10.5(2), the AES 256 encryption support for TLS and SIP SRTP is enhanced to focus on AES 256 cipher support in signaling and media encryption. This feature enables phones to initiate and support TLS 1.2 connections with the AES-256 based ciphers that conform to SHA-2 (Secure Hash Algorithm) standards and is Federal Information Processing Standards (FIPS) compliant.
This feature is supported on the following SIP phones:
For more information, see the Release Notes for Cisco Unified Communications Manager Release 10.5(2) and IM and Presence Service Release 10.5(2b) located at http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-release-notes-list.html.
The Cisco IP Phone 7821, 7841 and 7861 has hardware updates. The new phone version IDs are:
Phones manufactured with the new version ID must run Firmware Release 10.3(1) or later. The phone firmware does not allow the phone to be downgraded to releases earlier than Firmware Release 10.3(1).
This feature has no user impact.
This feature is supported on the following SIP phones:
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP).
The User Interface Enhancement feature introduces enhancements implemented in the user interface of Cisco IP Phone 7800 series:
Call History is renamed to Recents
A Recents softkey is added to the phone screen
When you press the navigator ring up, you see the Recents: All Calls screen
This feature is supported on the following SIP phones:
The following sections describe features in the release which require the new firmware and the latest Cisco Unified Communications Manager Device Pack.
For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager device packs, see the following URL:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html
The Actionable Incoming Call Alert feature provides a way to a user to control the incoming call alerts. This feature provides a way to disable or enable the incoming call alerts.
The administrator controls the feature by configuring the Actionable Incoming Call Alert parameter to one of the following options:
Disabled: Disables the actionable call alert. Disabled is selected by default for Cisco IP Phone 7821, 7841, and 7861. The incoming call alert (call toast) occurs when the user is in an active call and the user receives an incoming call.
Show for all Incoming Call: Enables the actionable incoming call alerts and the user sees three softkeys Decline, Answer, and Ignore. The phone shows a call toast for each call received when the phone is in idle or active state.
Show for Invisible Incoming Call: Enables the actionable incoming call alerts. The phone shows a call toast only when the phone is active.
Note | Show for Invisible Incoming Call option is selected by default for Cisco IP Phone 7811. |
This feature is supported on the following SIP phones:
The Cisco IP Phone 7811 Support feature introduces the Cisco IP Phone 7811. The phone offers easy to use features and support for a narrow band handset and speaker. The phone has a smaller, monochrome display screen compared to Cisco IP Phone 7821, 7841, and 7861. It supports only one phone line.
The Cisco IP Phone 7811 supports most of the features and functionality of the Cisco IP Phone 7821. The Cisco IP Phone 7811 does not support headset, display backlight, Intercom, AUX Port, programmable feature button, Privacy, Assisted Directed Call Park, and line keys.
The Cisco IP Phone 7811 requires Firmware Release 10.3(1) or later.
The Configurable Energy Efficient Ethernet (EEE) feature enables the administrator to control the EEE function on the personal computer port and switch port. IEEE 802.3az Energy Efficient Ethernet is an extension of the IEEE 802.3 standard that provides a method for reducing energy usage without reducing the vital function of network interfaces.
The administrator controls the EEE functions with the following two parameters:
Energy Efficient Ethernet: PC Port: Provides seamless connection with personal computers. Administrator can select Enabled or Disabled options to control the function.
Energy Efficient Ethernet: Switch Port: Provides seamless connection with switches. Administrator can select Enabled or Disabled options to control the function.
The feature has no user impact.
This feature is supported on the following SIP phones:
Cisco IP Phone 7811, 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP).
The Mobile and Remote Access Through Expressway feature provides a way for remote workers to easily and securely connect into the corporate network without using a virtual private network (VPN) client tunnel. The feature uses Transport Layer Security (TLS) to secure network traffic.
Note | The marketing beta release of Mobile and Remote Access Through Expressway is made available to allow customers to test and evaluate the feature, but is NOT recommended for production use. There is no official Cisco TAC support until the feature is officially released in a future firmware load. For those who want to provide feedback, send an email to cefeedback@cisco.com. This feature requires Expressway version 8.5.2 and Cisco Unified Communications Manager version 10.5.2 SU2 or later to operate in the Beta trial. |
Abbreviated Dialing
Busy Lamp Field - need Cisco Unified Communications Manager 10.5(2) SU2 and above
Callback
Call Forward
Caller ID
Call Park
Call Pickup
Call Transfer
Call Waiting
Conferencing
+ Dialing (ITU E.164)
Direct Transfer
Divert
Do Not Disturb (DND)
Group Call Pickup
Hold and Resume - limited support. See https://tools.cisco.com/bugsearch/bug/CSCut64844.
Hold Reversion
Join
Last Number Redial
Meet Me Conference
Message Waiting Indicator
Mobility (Mobile Connect and Mobile Voice Access)
Multiple Calls Per Line
Music on Hold (MoH)
Speed Dial
Off-Hook Dialing
On-Hook Dialing
Voicemail
Some major call features, like multiple lines, shared lines, Extension Mobility, CTI, monitoring, and recording, are not supported in Expressway mode.
This feature is supported on the following SIP phones:
Before using the Cisco Unified IP Phone Firmware Release 10.3(1) with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
Step 1 | Go to the
following URL:
http://software.cisco.com/download/navigator.html?mdfid=284883944&i=rm | ||
Step 2 | Depending on your phone model, choose Cisco IP Phones 7800 Series. | ||
Step 3 | Choose your phone type. | ||
Step 4 | Choose Session Initiation Protocol (SIP) Software. | ||
Step 5 | In the Latest Releases folder, choose 10.3(1). | ||
Step 6 | Select the following firmware file, click the
Download or
Add to
cart button, and follow the prompts:
| ||
Step 7 | Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware. | ||
Step 8 | Follow the instructions in the readme file to install the firmware. |
If a Cisco Unified Communications Manager is not available to load the installer program, the following zip files are available to load the firmware.
Step 1 | Go to the
following URL:
http://software.cisco.com/download/navigator.html?mdfid=284883944&i=rm |
Step 2 | Choose Cisco IP Phones 7800 Series. |
Step 3 | Choose your phone type. |
Step 4 | Choose Session Initiation Protocol (SIP) Software. |
Step 5 | In the Latest Releases folder, choose 10.3(1). |
Step 6 | Download the relevant zip files. |
Step 7 | Unzip the files. |
Step 8 | Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server. |
Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
Administrative tasks, such as an internal port scan or security scan
Attacks that occur on your network, such as a Denial of Service attack
To reduce or eliminate any adverse effects to the phones, schedule administrative network tasks during a time when the phones are not being used or exclude the phones from testing.
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
You can search for problems by using the Cisco Bug Search.
To access Cisco Bug Search, you need the following items:
The following table lists severity 1, 2, and 3 defects that are open for the Cisco IP Phone 7800 Series for Firmware Release 10.3(1).
For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.
Identifier |
Headline |
---|---|
CSCur77888 |
phone could not register to cucm if change fips configuration |
CSCus51283 |
7811: phone unregister during Codenomicon ICMPV6 testing |
CSCuu03128 |
7811 softkey disappear when config undefined soft key |
CSCuu03127 |
7811 phone display abnormal in ipv4 setup interface |
CSCuu12357 |
78xx: can not play preset ringtone |
CSCuu14236 |
No DN appeare on 7811 when the phone calls another one |
CSCus32998 |
speed dial failed via pick up the handset if speaker disabled |
CSCus34815 |
No Resume SK in ROH when use headset if speaker disabled |
CSCus41425 |
phone ui shows wrong new voice mail info for light only |
CSCus42707 |
JANUARY 2015 OpenSSL Vulnerabilities |
CSCus76499 |
Sometimes phone UI will be showed blank. |
CSCus76500 |
UE display wrong when the shareline phone ringing |
CSCus84738 |
The phone UI showed error and toast Extension mobility Unavailable |
CSCus92469 |
Call info not shown on shared-line phone |
CSCut15070 |
align 78xx CE related phrases with BE phone |
CSCut29161 |
cipcfg shows error for 78xx |
CSCut36890 |
New call trigged incorrectly from call history and couldn't be ended |
CSCut46200 |
MARCH 2015 OpenSSL Vulnerabilities |
CSCut47560 |
78xx: CE login process abnormal when password wrong and press app key |
CSCut57209 |
Recording error when "Media Termination Point Required" is enabled |
CSCut62446 |
78xx: softkey missing in CE mode with reset all (once) |
CSCut66203 |
the shared line key's status is incorrect |
CSCut76463 |
messages not same when maximum call reach under shared line |
CSCut76502 |
phone UE become chaos after press setting or directory keys |
CSCut79172 |
VCS interop with SL CE - phone oneway audio after hold/resume |
CSCut79209 |
There's no console logs from the phone web |
CSCut83897 |
Edge gateway crash after execute 'pkill -9 java' when download rootfs |
CSCut86500 |
Phone cannot update network config upon user change from UI |
CSCut87780 |
88xx IP phones attempt to connect to TFTP after SRST incorrectly |
CSCut94385 |
phone occurs java core dump ("appmgr MQThread") |
CSCuu03731 |
Web/SSH not accessible on 7841 on-prem phone; didn't upgrade to -10 |
CSCuu05348 |
the development model is different from load info |
CSCuu05381 |
7811 upgrade failed from 10-3-1-8 to -10 caused by the lack of memory |
CSCuu08052 |
CE: can't register with cucm after enable alt tftp |
CSCuu10274 |
UI stuck after press transfer softkey |
CSCuu10295 |
Several on-premise 78xx phones failed to upgrade |
CSCuu12072 |
the back key does not work after saving the ringtone |
CSCuu14370 |
78xx: dhcp release message does not have server id option |
CSCuu14765 |
78xx Phones: Content-Length Header Not Sent in 200 OK Indicating Failure |
CSCus46014 |
JANUARY 2015 OpenSSL Vulnerabilities |
CSCus54846 |
phone can't display alert info when reach 96 calls |
CSCus65461 |
Toast doesn't need popup when transfer to Dpark |
CSCus76474 |
There is a timer displayed after pressing the linekey |
CSCus76472 |
Missed call icon display wrong |
CSCus76487 |
Conference test linekey can not answer the call (just find one time) |
CSCus76490 |
Phone have speaker tone sometime when press the hook switch fast. |
CSCus80361 |
Conference display abnormal |
CSCus86984 |
Phone A doesnt display the dial out number on UE |
CSCus88440 |
78xx: Phone play noise after reset phone on cucm occasionally |
CSCut15049 |
Duration test: redial failed in about 12~24h |
CSCut22400 |
the characters cannot scroll to display after the locale is changed |
CSCut26360 |
blackbar on 7841 phone screen |
CSCut28341 |
call history item records wrong number |
CSCut33650 |
The directed call park infor will be shown incorrect on 7841 mode. |
CSCut39749 |
remove recents when phone cbarge |
CSCut41913 |
The phone load version shows wrong in boot log. |
CSCut42219 |
phone caller id has problem when cbarge |
CSCut44077 |
Conference title sometimes disappear when Cbarge call |
CSCut46217 |
MARCH 2015 OpenSSL Vulnerabilities |
CSCut68712 |
sometimes phone ui dn disappear |
CSCut69273 |
Phone make some issue when having three incoming call. |
CSCut78736 |
phone foucs error when offhook in sharelne |
CSCut78744 |
new call softkey doesn't work when remote in use |
CSCut96962 |
UI display blank DN when end the call from line 2 |
CSCus80364 |
The overflow of characters cant be use |
CSCus86981 |
Call back and FWD test fail |
CSCus89519 |
78xx Nothing is displayed on phone when a call arrives. |
CSCut13591 |
7811 softkey error when in remote-in-use state |
CSCut14947 |
78xx: display "unprovisioned" when phone restart |
CSCut14960 |
Session list update slowly when conference |
CSCut15605 |
One 78xx phone always fail to submit PRT reprot |
CSCut64844 |
CE: A 25-min-long PSTN/Jabber call became oneway audio after hold/resume |
The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco IP Phone 7800 Series for Firmware Release 10.3(1).
For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in Access Cisco Bug Search.
Identifier |
Headline |
---|---|
CSCup22421 |
Calls answered on 78xx phones are placed on hold automatically |
CSCuq02713 |
Phones Should Enable the MAB on uplink Switch |
CSCuq46372 |
MAC addr bypass authentication failed in DOT1X |
CSCuq58308 |
7841 phone audio on speaker muted when both parties talk |
CSCuq61332 |
78xx shows XML error when open App menu and ext services unavailable |
CSCuq66793 |
CP-78xx doesn't display "Service interruption" in SRST after hung up |
CSCuq69025 |
78xx phones do not use Secondary TVS for EM after Failover |
CSCuq72739 |
7841 cannot handle internal URL in custom XML/external services |
CSCuq73819 |
78XX phone diskspace(var/volatile) Increases while setting ringtone |
CSCuq82601 |
XML Parse Error Issue on both Corporate and Personal Directory on 78XX |
CSCuq89138 |
7861 can't display missed call correctly by pushing "missed" softkey |
CSCuq92866 |
78XX are unable to handle larger ptime value in SDP |
CSCuq96598 |
XML Error on 78XX phones |
CSCur16953 |
"Can't set PFK of ""Missed Calls""." |
CSCur25099 |
78xx Hebrew locale issues with 10-2-1 firmware |
CSCur35134 |
Jabber Video does not work with Cisco 78XX Phones |
CSCur35773 |
7841 failing to create conference from CTI application |
CSCur39715 |
CP 7821/7841 may become unusable when re-registering multiple times |
CSCur41631 |
Direct call park button is not enabled after failback from SRST |
CSCur45352 |
CP78XX cancel calls because of no enough codec resource |
CSCur49750 |
78XX phone not mounting mnt/flash2 even after upgrading to 10-2-1-12ES1 |
CSCur52030 |
Undefined softkey don't take effect on 78XX Phone |
CSCur54113 |
cann't make new call with speaker/headset/handset |
CSCur57934 |
7800 phones stop playing multicast audio (informacast) |
CSCur59644 |
When using CiscoIPPhoneInput, the submit button does not always appear |
CSCur60763 |
Caller ID not displayed correctly on 78XX when Arabic locale is used |
CSCur60954 |
78xx phone should hide call history when history urls are disabled |
CSCur61721 |
7800 Series handset doesn't answer second line when the first is on hold |
CSCur64844 |
unable to off hook after receiving a call in shared line simultaneously |
CSCur66884 |
Connected another call after selecting "Hold" with 3rd party application |
CSCur75727 |
phone freezed completedly including softkey and hardkey |
CSCur78719 |
78xx phones not showing Call history and EM service |
CSCur90234 |
78xx Label for Services URL not showing if assigned to button 4 |
CSCur98445 |
Not refresh configure file after network recover |
CSCus03197 |
Call history selection highlight is incorrect |
CSCus07000 |
There are serious kernel "error" on the console log |
CSCus10285 |
CP7861/41/21 background noise on G729 calls |
CSCus18070 |
7841 will not register back to CUCM cluster after SRST failover |
CSCus18360 |
One way audio on inbound call |
CSCus20047 |
78XX phones sending IP instead of hostname while accessing phone service |
CSCus20746 |
Commit IP Phone 78XX 10.2.(1) feature safe/size safe support in CUCM DB |
CSCus25031 |
78xx phone breaks audio in between call when used with jabber (CAST) |
CSCus33522 |
SP 78XX POODLE vulnerability evaluation - CVE-2014-3566 |
CSCus33653 |
78XX phone not sending Call statistics in the 200OK. |
CSCus42190 |
78xx phone cannot play preview of Non-Wideband Ringtone (.raw) |
CSCus49612 |
phone should keep consistent action when conference from line |
CSCus52642 |
press hold/resume softkey in a shorter time, phone responsed slowly |
CSCus52824 |
Phone UI changed slowly if cBarge the call |
CSCus54642 |
7821 cannot complete agent greeting conference with BIB recording |
CSCus57373 |
8x to 9x upgrades broken due to incorrect reference of phone XML rule |
CSCus58355 |
answer softkey shows for local hold call. |
CSCus59083 |
7821 phone crashes intermittently when recording is enabled |
CSCus64017 |
phone can not register to CUCM after add second shared line back |
CSCus67926 |
"undefined" softkey come out when remote in use |
CSCus70130 |
7811 phone could not make/answer call any more |
CSCus70263 |
Evaluation of CVE-2015-0235 'GHOST' vulnerability |
CSCus72226 |
78xx phone intermittently fail to clear CE info after reset all |
CSCus73097 |
7861 phone BLF out of sync issue on Shared lines - NPE issue |
CSCus74260 |
CP-7861 Offhook and press line key in a short time should answer a call |
CSCus74598 |
78xx:softkeys error after phone failover/fallback |
CSCus75230 |
7800 series phones cannot handle certificates greater than 2048 bytes |
CSCus76475 |
78XX IP Phone stops writing logs and will eventually freeze or reboot |
CSCus81661 |
No BLF audio in 78xx phones after firmware upgrade |
CSCus81800 |
78xx: phone reboots during Fuzzing.sh udp attack |
CSCus84647 |
7841 CE failed to send PRT |
CSCus84727 |
The phone's UE diaplays unnormal when dial message waiting on number |
CSCus84741 |
Two share line phone dial each other,header display error |
CSCus86094 |
"Applications" key is disabled when phone is registered with CME |
CSCus86225 |
78xx: prt process should align with 88xx |
CSCus88504 |
78xx: phone can't set Call Fwd All from call history |
CSCus88521 |
78xx: Phone don't play du-du tone after press Fwd All sk in the off-hook |
CSCut13256 |
Softkey miss when cancel an on-hook dialing call |
CSCut13357 |
78xx: CE login window header shows "???" when login |
CSCut13545 |
7821 phones | https web access doesnt work |
CSCut13591 |
7811 softkey error when in remote-in-use state |
CSCut14947 |
78xx: display "unprovisioned" when phone restart |
CSCut14964 |
All softkey disappear when phone is "remote in use" status |
CSCut15095 |
Duration test: upgrade_downgrade failed in about 12~24h |
CSCut15593 |
Phone UI update error when called the third incoming call |
CSCut15614 |
Softkey and phrase error in PRT |
CSCut15714 |
Phone can't return to PRT initial screen if exit menu in PRT process |
CSCut15988 |
No error display if http service not accessible |
CSCut16069 |
Conference window with Recents softkey problem |
CSCut18015 |
the call forward off softkey will disappear after running the script |
CSCut31158 |
Locale: a tftp change alert string is hard coded |
CSCut32858 |
78xx series phones cannot handle certificates greater than 2048 bytes |
CSCut50230 |
Actionable toast will not show when failover to SRST |
CSCut52345 |
7811: Phone UI display error after stop recording manually |
CSCut54724 |
E-hook not work |
CSCut54790 |
the softkey will become chaos after running the shared line script |
CSCut54800 |
CP-7861 Media Server crash on 10.3.1-4 |
CSCut57520 |
Phone should use the same softkey template when failover to SRST |
CSCut62130 |
the remote-in-use phones occur ms crash |
CSCut62498 |
(Crash in sip rccapp during IPMA stress testing(BE-video)--it may fix the CSCut70796:remote in used phone occurs java core dump aftrer running script |
CSCut64286 |
7800 phone should display error on locations bandwidth limitation |
CSCut64393 |
ui update problem when conference from call list |
CSCut64665 |
"Decline" softkey should not show when failover to SRST |
CSCut65621 |
No way to return to CE sign-in screen on 78xx phones without a reboot |
CSCut65636 |
No PRT button available for collecting logs on 78xx via collab edge |
CSCut66411 |
Phone shows 2 cursors for the 2nd call |
CSCut77203 |
78xx IP phones attempt to connect to TFTP after SRST incorrectly |
CSCut79183 |
78xx CE phone got stuck and could not boot up after upgrade and reboot |
CSCut83929 |
7861 phone CPU usage is nearly 100% |
CSCut86600 |
transfer/conference hardkey doesn't work in detail page |
CSCut88230 |
phone should not show an unexpected toast using Japan locale |
CSCut92250 |
phone restart after running the script since MS watchdog timeout |
CSCut92476 |
phone will reboot and occur out of memory |
CSCut92671 |
UI stuck after press transfer and conference button in details window |
CSCut92793 |
Phone should use prime line to dial out a call |
To improve software integrity protection, new public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3" in their name. To install a k3 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if this additional cop file must first be installed on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.
By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.
To access the Locale Installer required for a release, access http://software.cisco.com/download/navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.
For more information, see the "Locale Installer" section in the Cisco Unified Communications Operating System Administration Guide.
Note | The latest Locale Installer may not be immediately available; continue to check the website for updates. |
The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.
After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.
Note | The Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager. |
Administrators and users should check the Cisco website for updated user guides and download the PDF files. Administrators can also make the files available to the users on their company website.
Tip | Administrators may want to bookmark the web pages for the phone models that are deployed in their company and send these URLs to their users. |
For information on the support policy for Cisco IP Phones, see http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html.
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.