- Make Calls
- Answer Calls
Calls
Make Calls
Your Cisco IP Phone works just like a regular phone. But we make it easier for you to make calls.
- Make a Call
- Make a Call with the Speakerphone
- Make a Call with a Headset
- Redial a Number
- Speed Dial
- Use the Line in Focus for Speed-Dial Calls
- Use the Line in Focus to Check Speed-Dial Calls
- Dial an International Number
- Secure Calls
Make a Call
Use your phone just like any other phone to make a call.
Make a Call with the Speakerphone
Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call too.
Make a Call with a Headset
Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy.
Redial a Number
Use your phone just like any other phone to make a call.
Speed Dial
Speed Dial allows you to press a button, enter a preset code, or select a phone screen item to place a call. You can configure the speed dial from the phone screen and also from the phone web page.
You can edit, delete, and validate a speed-dial code.
- Assign a Speed-Dial Code from the Phone Screen
- Make a Call with a Speed-Dial Code
- Configure a Speed Dial on a Line Key
- Remove a Speed Dial from a Line Key
Assign a Speed-Dial Code from the Phone Screen
You can configure a speed-dial from your phone screen. You can also assign a speed-dial code from the phone Configuration Utility page.
Make a Call with a Speed-Dial Code
Set up speed-dial codes on the Configuration Utility page of your phone or from your phone's Applications menu.
Configure a Speed Dial on a Line Key
You can press any idle line key on your phone and set up speed dial on it. The speed-dial icon, the name, and the extension number are displayed on your phone screen next to the line key. You can also verify this change by checking the Extended Function field on the Configuration Utility page. After you configure the speed dial on a line key, you can press the line key to modify the speed-dial information and assign a new phone number and name.
Go to the web page and disable the line key that will become the speed dial key.
Remove a Speed Dial from a Line Key
You can press a line key on your phone and delete speed dial assigned to it. The speed dial on the line key is removed. You can confirm that the speed dial is removed by checking the Configuration Utility page.
Use the Line in Focus for Speed-Dial Calls
You can configure a line key to perform a speed dial either with a Voice Profile ID (VID) or without a VID. When both are configured, VID has a higher priority. The call is routed to that line.
If a line key is configured without VID, you can configure a speed-dial key to use the line in focus.
Use the Line in Focus to Check Speed-Dial Calls
If a line key is configured without VID, you can perform a check to confirm whether the call is made with the line in focus.
Dial an International Number
You can dial international calls when you prefix the phone number with a plus (+) sign.
Secure Calls
Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign on before you make a call or before a security tone plays over your handset.
Answer Calls
Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls.
- Answer a Call
- Answer Call Waiting
- Decline a Call
- Turn On Do Not Disturb
- Turn On or Turn Off DND Using a Star Code
- Answer a Coworker's Phone (Call Pickup)
Answer a Call
Use your phone just like any other phone to make a call.
Answer Call Waiting
When you're on an active call, you know that a call is waiting when you hear a single beep and the line button flashes red.
Decline a Call
You can send an active or ringing call to your voicemail system or to a preset phone number.
Turn On Do Not Disturb
Use Do Not Disturb (DND) to silence your phone and ignore incoming call notifications when you need to avoid distractions.
When you enable DND, your incoming calls forward to another number, such as your voicemail, if it is set up.
When DND is turned on, Do not disturb is displayed in the top bar of the phone screen.
When you enable DND, by default, it affects all lines on your phone. You can also enable DND on a specific line from the Preferences menu. However, you will always receive intercom and emergency calls, even when DND is turned on.
Turn On or Turn Off DND Using a Star Code
You can turn on or turn off the do not disturb feature by dialing the respective star codes that are configured for your phone. The administrator enters the star codes in the DND Act Code and DND Deact Code fields respectively on the Configuration Utility page.
Answer a Coworker's Phone (Call Pickup)
If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone. First, your administrator has to assign you to at least one call pickup group.
Answer a Call Within Your Group (Pickup)
You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time.
Mute Your Call
While you are on a call, you can mute the audio, so that you can hear the other person, but they cannot hear you.
Hold Calls
Put a Call on Hold
You can put an active call on hold and then resume the call when you're ready.
Answer a Call Left on Hold for Too Long
When you've left a call on hold too long, you'll be notified with these cues:
 or Resume to resume the held call. |
Swap Between Active and Held Calls
You can easily switch between active and held calls.
Call Park
You can use your phone to park a call. You can then retrieve the call either from your phone or another phone, such as a phone at a coworker’s desk or in a conference room.
A parked call is monitored by your network so you won't forget about it. If the call remains parked for too long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone. You can also continue retrieving it from another phone.
If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by your administrator.
Place a Call on Hold with Call Park
You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call.
You can also park a call on your own phone. If so then you may not hear a recording.
You can park only one call at the call park number.
Your call must be active.
Retrieve a Call on Hold with Call Park
You can pick up a parked call from anywhere in your network.
You need the number that was used to park the call.
Forward Calls
You can forward calls from any line on your phone to another number. Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.
There are two ways of forwarding your calls:
Forward all calls
Forward calls in special situations, such as when the phone is busy or there is no answer.
Verify that your calls are forwarded by looking for the Fwd All
icon in the line label.
Forward Call in Specific Situations with the Configuration Utility
Use the Configuration Utility to set up your phone to forward all calls during specific situations, such as when your phone is busy.
You can also set up call forward from your user preferences.
Transfer Calls
You can transfer an active call to another person.
Transfer a Call to Another Person
When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before you remove yourself from the call. If you don't want to talk, then transfer the call before for the other person answers.
You can also swap between both callers to consult with them individually before you remove yourself from the call.
Consult Before You Complete a Transfer
Before you transfer a call, you can talk to the person that you're transferring the call to.
You have an active call that needs to be transferred.
Conference Calls and Meetings
You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines. The conference ends when all participants hang up.
Add Another Person to a Call
Conference with a Star Code
button only once to combine many active calls into a conference and talk to several people in a single call. Your administrator has added a star code to the Conference button from the phone web page.
Page a Group of Phones (Multicast Paging)
Multiple Lines
If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you.
Answer the Oldest Call First
You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.
When working with multiple lines, you typically press the line button for the incoming call you want to answer. If you just want to answer the oldest call regardless of line, press Answer.
View All Calls on Your Phone
You can view a list of all your active calls—from all your phone lines—sorted in chronological order, oldest to newest.
The list of all calls is useful if you have multiple lines or if you share lines with other users. The list displays all your calls together.
Shared Lines
You can share a single phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support.
When you share a phone number, you can use that phone line just like you would any other line, but you should be aware of these special characteristics about shared lines:
The shared phone number appears on all phones that share the number.
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If your coworker answers the call, the shared line button and the session button are solid red on your phone.
If you put a call on hold, your line button is solid red and the session button pulses red. Your coworker's line button is also solid red and the session button pulses red.
Add Yourself to a Call on a Shared Line
You or your coworker can join a call on the shared line. Your administrator needs to enable the feature on your phone.
If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add yourself to their call.
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