Supported Upgrade and Migration Paths

Supported Versions

The following versions are supported for Release 12.0(1) and 12.0(1) SU releases:

Releases

Supported Versions

Release 12.0(1)

  • Cisco Unified Communications Manager 12.0.1.10000-10

  • IM and Presence Service 12.0.1.10000-12

Release 12.0(1)SU1

  • Cisco Unified Communications Manager 12.0.1.21900-7

Release 12.0(1)SU2

  • Cisco Unified Communications Manager 12.0.1.22900-11

Release 12.0(1)SU3

  • Cisco Unfiied Communications Manager 12.0.1.23900-9

Release 12.0(1)SU4

  • Cisco Unfiied Communications Manager 12.0.1.24900-18

Release 12.0(1)SU5

  • Cisco Unfiied Communications Manager 12.0.1.25900-7

Note
There are no 12.0(1) SU releases for the IM and Presence Service. The IM and Presence Service 12.0(1) version of 12.0.1.10000-12 is supported with any Unified Communications Manager 12.0(1) SU version.

Version Compatibility Between Unified CM and IM and Presence Service

Version compatibility between Unified Communications Manager and the IM and Presence Service depends on the IM and Presence deployment type:

  • Standard Deployments of IM and Presence—Both Unified Communications Manager and the IM and Presence Service must be running one of the 12.0(1) versions from the above table for the deployment to be supported. Note that if you are running a 12.0(1) SU version of Unified Communications Manager, you must connect to the 12.0(1) version of the IM and Presence Service.

  • Centralized Deployments of IM and Presence—There is no requirement that both the telephony cluster and IM and Presence clusters run 12.0(1) versions. If you have a centralized 12.0(1) IM and Presence cluster, you can connect to a telephony cluster that is running a different release, such as 12.5(1) or 11.5(1). However, note that the IM and Presence central cluster also includes a standalone, non-telephony Unified CM publisher node. This node, which exists for database and user provisioning, must be running the same release as the IM and Presence Service.

Supported Upgrade and Migration Paths

Use the following tables to determine whether you can upgrade or migrate from your currently installed version, and which of the supported upgrade methods are available to you:

  • Direct upgrades using either the Cisco Unified CM OS Admin interface or the Cisco Prime Collaboration Deployment (PCD) Upgrade task

  • Migrations using the PCD Migration task

Applications Installed on Cisco Media Convergence Servers Hardware

Applications Installed on Cisco Media Convergence Server (MCS) 7800 Series Hardware

You cannot install or run Unified Communications Manager and the IM and Presence Service directly on server hardware; you must run these applications on virtual machines. The tables below list the supported migration paths for deployments that are currently running on MCS 7800 hardware. All of the supported migration paths listed below are physical-to-virtual (P2V) migrations.


Note

The tables below list the upgrade paths supported for MCS 7800 Series servers, with the following exceptions:

  • MCS 7816-C1 for Business Edition 3000 (BE3000)

  • MCS 7828 for Business Edition 5000 (BE5000)

PCD migrations are not supported for BE3000 and BE5000 deployments. We recommend a fresh installation for upgrades from these products.


Note
All upgrade paths include the SU releases within the category. For example, 12.0(x) includes 12.0(1)SU1 and other 12.0(1) SU releases. In addition "From" releases such as 8.x or 8.5(4) include SU releases within those specific categories.
Table 1. Unified Communications Manager Releases Installed on MCS 7800 Series Hardware

From

To

Supported Method

6.1(5)

12.0(x)

PCD Migration

7.1(3) and 7.1(5)

12.0(x)

PCD Migration

8.x

12.0(x)

PCD Migration

9.x

PCD Migration
Table 2. Cisco Unified Presence and IM and Presence Releases Installed on MCS 7800 Series Hardware

From

To

Supported Method

CUP 8.5(4)

12.0(x)

PCD Migration

CUP 8.6(3), 8.6(4), and 8.6(5)

12.0(x)

PCD Migration

IM and Presence 9.x

12.0(x)

PCD Migration

Applications Installed on Virtual Machines

Applications Installed on Virtual Machines

The tables below list the supported upgrade and migration paths for deployments that are currently running on virtual machines. All of the supported upgrade and migration paths listed below are virtual-to-virtual (V2V).


Note
All upgrade paths include the SU releases within the category. For example, 12.0(x) includes 12.0(1)SU1 and other 12.0(1) SU releases. In addition "From" releases such as 8.x or 8.5(4) include SU releases within those specific categories.
Table 3. Unified Communications Manager Releases Installed on Virtual Machines

From

To

Supported Methods

Version Switching (From Source To Destination and vice versa)

8.6(x)

12.0(x)

PCD Migration

Not supported

9.0(x)

12.0(x)

PCD Migration

Not supported

9.1(x)

12.0(x)

PCD Migration

Not supported

10.0(x)

12.0(x)

PCD Migration

Not supported

10.5(x)

12.0(x)

PCD Migration

Not supported

PCD Upgrade (Direct Refresh)

Cisco Unified OS Admin (Direct Refresh)

Supported

11.x

12.0(x)

PCD Migration

Not supported

PCD Upgrade (Direct Refresh)

Cisco Unified OS Admin (Direct Refresh)

Supported

12.0(x)

12.0(x)

PCD Migration

Not supported

PCD Upgrade (Direct Refresh)

Cisco Unified OS Admin (Direct Refresh)

Supported
Table 4. Cisco Unified Presence and IM and Presence Releases Installed on Virtual Machines

From

To

Supported Methods

Version Switching (From Source To Destination and vice versa)

CUP 8.5(4)

12.0(x)

PCD Migration

Not supported

CUP 8.6(3), 8.6(4), and 8.6(5)

12.0(x)

PCD Migration

Not supported

IM and Presence 9.0(x)

12.0(x)

PCD Migration

Not supported

IM and Presence 9.1(x)

12.0(x)

PCD Migration

Not supported

IM and Presence 10.0(x)

12.0(x)

PCD Migration

Not supported

IM and Presence 10.5(x)

12.0(x)

PCD Migration

Not supported

PCD Upgrade (Direct Refresh)

Cisco Unified OS Admin (Direct Refresh)

Supported

IM and Presence 11.5(x)

12.0(x)

PCD Migration

Not supported

PCD Upgrade (Direct Refresh)

Cisco Unified OS Admin (Direct Refresh)

Supported

IM and Presence 12.0(x)

12.0(x)

PCD Migration

Not supported

PCD Upgrade (Direct Refresh)

Cisco Unified OS Admin (Direct Refresh)

Suported

Upgrade Restriction

If your pre-upgrade version is Release 11.5(1)SU8 of Cisco Unified Communications Manager and the IM and Presence Service, you cannot upgrade to Releases 12.0(x). The minimum Release that you can upgrade to is 12.5(1)SU3.