Skip to content
Skip to search
Skip to footer

Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1)

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Book Contents

Find Matches in This Book

Results

Updated:: August 17, 2017

Chapter: How to Use this Guide

How to Use this Guide
How to Use this Guide

How to Use this Guide

How to Use this Guide

This guide is the starting point for all upgrades and migrations to a new release of Unified Communications Manager or IM and Presence Service. The table below outlines how to use this guide to plan and then perform an upgrade or migration.

Procedure

	Command or Action	Purpose
Step 1	Understanding Upgrades and Migrations	Use the information in this section to understand: the differences between an upgrade and a migration the upgrade methods that are available to you the differences between export restricted and unrestricted software
Step 2	Plan the Upgrade or Migration	Use the information in this section to plan your upgrade or migration: determine the scope of the upgrade; for example, determine whether you need to upgrade your hardware or your virtual environment to meet the requirements of the new release. understand the system requirements and limitations. verify that your upgrade path is supported. review the deployment types and recommendations to see which upgrade or migration method we recommend for you. if we recommend that you perform a direct upgrade, determine the sequence in which you should perform upgrade procedures in order to balance the time required for the upgrade and the impact on your network. gather the documentation that you need to complete the upgrade or migration.
Step 3	Change the Virtualization Software	Use the information in this section to download and install OVA templates and to upgrade your virtual environment, if needed.
Step 4	Upgrade the Applications	Use the information in this section when you are ready to begin to upgrade or migrate the Unified Communications Manager and the IM and Presence Service applications. Complete the pre-upgrade tasks in this section that are identified for the type or upgrade or migration that you are doing. After you complete the pre-upgrade tasks, perform the upgrade or migration using the method and the documentation that you identified during the planning stage. For example, if you are performing a direct upgrade using the Cisco Unified CM OS Admin interface, follow the procedures in this guide. If you are performing a direct upgrade or a migration using Cisco Prime Collaboration Deployment (PCD), follow the procedures in the PCD documentation. Complete the post-upgrade tasks in this section for all upgrade and migration methods.
Step 5	Troubleshooting	Use the information in this section to troubleshoot problems that occur during the upgrade process.
Step 6	Appendix	Use the information in this section to: review frequently asked questions. find out how to upgrade or migrate from a legacy release. find additional resources to help with the upgrade or migration process.

Was this Document Helpful?

Feedback

Feedback

Contact Cisco

Open a Support Case
(Requires a Cisco Service Contract)