Emergency Call Routing Regulations
The US Federal Communications Commission (FCC) has signed the Call Routing Regulations requesting Multi-Line Telephone Systems (MLTS) Systems to provision or enforce direct 911 dial (without any prefix dialing). The Unified Communications Manager is responsible for routing all emergency calls in agreement with the FCC rules.
Unified CM installed or upgraded fully or partly in regions where the FCC rules are applicable, detects the presence of a direct dial 911 Route Pattern and disables further notifications to the administrator.
If the 911 pattern doesn’t exist, Unified CM sends an alert notification to an administrator to create the 911 Route pattern.
An administrator must consult their legal counselor on the applicability of the law and acknowledge along with performing necessary configurations or disable further notifications if not applicable. For more information on acknowledging and acceptance of law, see the chapter “The US Federal Communications Commission (FCC) Emergency Call Routing Regulations" in the Feature Configuration Guide for Cisco Unified Communications Manager.