Contents

Configuration of IM and Presence Service for Integration with Microsoft OCS

Configure Service Parameters

The SIP message routing from IM and Presence Service to Microsoft Office Communicator is based on the Record-Route header added by Microsoft OCS in the initial request. IM and Presence Service resolves the hostname in the Record-Route header to an IP address and routes the SIP messages to the Microsoft Office Communicator client.

In addition the transport type on IM and Presence Service should be the same as the transport type configured on Microsoft OCS for the IM and Presence Service route (either TLS or TCP respectively).

Procedure
    Step 1   Select Cisco Unified CM IM and Presence Administration > System > Service Parameters.
    Step 2   Select the IM and Presence Service node.
    Step 3   Select the service Cisco SIP Proxy.
    Step 4   Verify that the following parameters are configured correctly:
    1. The Proxy Domain parameter value must define the enterprise top-level domain name (e.g. "example.com"). This parameter specifies which URIs are treated as local and handled by this IM and Presence Service installation. Other SIP requests may be proxied.
    2. Enable the Add Record-Route Header parameter.
    3. Enable the Use Transport in Record-Route Header parameter.
    4. The SIP Route Header Transport Type parameter value must be set to the same type as the transport parameter configured on Microsoft OCS for the Microsoft OCS to IM and Presence Service route.
    Step 5   Click Save.
    Step 6   Restart the Cisco UP SIP Proxy service on IM and Presence Service. For more information, see the Cisco Unified Serviceability Administration Guide.

    Configure an Incoming Access Control List

    Procedure
      Step 1   Select Cisco Unified CM IM and Presence Administration > System > Security > Incoming ACL.
      Step 2   Click Add New.
      Step 3   Enter a description in the Description field.
      Step 4   Enter IP address, host name, or Fully Qualified Domain Name (FQDN) of the associated Microsoft OCS server in the Address Pattern field.
      Step 5   Click Save.
      What to Do Next

      Configure Routing Settings

      Configure Routing Settings

      Procedure
        Step 1   Select Cisco Unified CM IM and Presence Administration > Presence > Routing > Settings.
        Step 2   Click On for Method/Event Routing Status.
        Step 3   Click Default Cisco SIP Proxy TCP Listener for the Preferred Proxy Server.
        Step 4   Click Save.
        What to Do Next

        Remote Call Control Settings Configuration

        Remote Call Control Settings Configuration

        Configure CTI Connections on IM and Presence Service

        Before You Begin

        Obtain the username and password that you configured for the Application user account on the associated Cisco Unified Communications Manager server for the CTI Gateway.

        Procedure
          Step 1   Select Cisco Unified CM IM and Presence Administration > Application > Microsoft RCC > Settings.
          Step 2   Select On from the Application Status menu.
          Step 3   Enter the CTI Gateway application username and password.
          Tip   

          The username and password are case sensitive and must match what is configured on Cisco Unified Communications Manager.

          Step 4   Enter a value (in seconds) for the heartbeat interval. This is the length of time between heartbeat messages sent from IM and Presence Service to the Cisco Unified Communications Manager nodes to monitor the CTI connections.
          Step 5   Enter a value (in seconds) for the session timer. This is the session timer for the Microsoft Office Communicator sign-in session.
          Step 6   Select MOC server OCS as the Microsoft Server Type.
          Note    You must install the Phone Selection plug-in on Microsoft Office Communicator for any users who use more than one line appearance for remote call control. The Phone Selection plug-in adds a tab to the Microsoft Office Communicator client that enables the user to select a line appearance to control.
          Step 7   As required, enter the IP address of each Cisco Unified Communications Manager node with which you want to establish a CTI connection.
          Note   

          You can configure a CTI connection with up to eight Cisco Unified Communications Manager nodes. These nodes must all belong to the same Cisco Unified Communications Manager cluster.]

          Step 8   Select Save.
          What to Do Next

          Assign User Capabilities

          Related Tasks
          Configure an Application User for CTI Gateway
          Run Microsoft RCC Troubleshooter
          Related References
          Deployment of Phone Selection Plug-in

          Assign User Capabilities

          Procedure
            Step 1   Select Cisco Unified CM IM and Presence Administration > Application > Microsoft RCC > User Assignment.
            Step 2   Click Find.
            Step 3   Check the users to whom you want to assign the remote call control capabilities and click Assign Selected Users.
            Step 4   Check Enable Microsoft RCC in the Microsoft RCC Assignment window and click Save.

            Troubleshooting Tips

            • Make sure that you have assigned remote call control capabilities to each Microsoft Office Communicator user.

            What to Do Next

            Configuration of Microsoft Components for Integration with IM and Presence Service

            Related Tasks
            Configure CTI Connections on IM and Presence Service
            Run Microsoft RCC Troubleshooter

            Run Microsoft RCC Troubleshooter

            The Microsoft RCC Troubleshooter validates the configuration that supports the integration of the Microsoft Office Communicator client with IM and Presence Service.

            Procedure
              Step 1   Select Cisco Unified CM IM and Presence Administration > Diagnostics > Microsoft RCC Troubleshooter.
              Step 2   Enter a valid user ID.
              Tip   

              Select Search to find the ID for a user.

              Step 3   Enter the Microsoft OCS server address.
              Step 4   Click Submit.
              Configuration of IM and Presence Service for Integration with Microsoft OCS

              Configuration of IM and Presence Service for Integration with Microsoft OCS

              Configure Service Parameters

              The SIP message routing from IM and Presence Service to Microsoft Office Communicator is based on the Record-Route header added by Microsoft OCS in the initial request. IM and Presence Service resolves the hostname in the Record-Route header to an IP address and routes the SIP messages to the Microsoft Office Communicator client.

              In addition the transport type on IM and Presence Service should be the same as the transport type configured on Microsoft OCS for the IM and Presence Service route (either TLS or TCP respectively).

              Procedure
                Step 1   Select Cisco Unified CM IM and Presence Administration > System > Service Parameters.
                Step 2   Select the IM and Presence Service node.
                Step 3   Select the service Cisco SIP Proxy.
                Step 4   Verify that the following parameters are configured correctly:
                1. The Proxy Domain parameter value must define the enterprise top-level domain name (e.g. "example.com"). This parameter specifies which URIs are treated as local and handled by this IM and Presence Service installation. Other SIP requests may be proxied.
                2. Enable the Add Record-Route Header parameter.
                3. Enable the Use Transport in Record-Route Header parameter.
                4. The SIP Route Header Transport Type parameter value must be set to the same type as the transport parameter configured on Microsoft OCS for the Microsoft OCS to IM and Presence Service route.
                Step 5   Click Save.
                Step 6   Restart the Cisco UP SIP Proxy service on IM and Presence Service. For more information, see the Cisco Unified Serviceability Administration Guide.

                Configure an Incoming Access Control List

                Procedure
                  Step 1   Select Cisco Unified CM IM and Presence Administration > System > Security > Incoming ACL.
                  Step 2   Click Add New.
                  Step 3   Enter a description in the Description field.
                  Step 4   Enter IP address, host name, or Fully Qualified Domain Name (FQDN) of the associated Microsoft OCS server in the Address Pattern field.
                  Step 5   Click Save.
                  What to Do Next

                  Configure Routing Settings

                  Configure Routing Settings

                  Procedure
                    Step 1   Select Cisco Unified CM IM and Presence Administration > Presence > Routing > Settings.
                    Step 2   Click On for Method/Event Routing Status.
                    Step 3   Click Default Cisco SIP Proxy TCP Listener for the Preferred Proxy Server.
                    Step 4   Click Save.
                    What to Do Next

                    Remote Call Control Settings Configuration

                    Remote Call Control Settings Configuration

                    Configure CTI Connections on IM and Presence Service

                    Before You Begin

                    Obtain the username and password that you configured for the Application user account on the associated Cisco Unified Communications Manager server for the CTI Gateway.

                    Procedure
                      Step 1   Select Cisco Unified CM IM and Presence Administration > Application > Microsoft RCC > Settings.
                      Step 2   Select On from the Application Status menu.
                      Step 3   Enter the CTI Gateway application username and password.
                      Tip   

                      The username and password are case sensitive and must match what is configured on Cisco Unified Communications Manager.

                      Step 4   Enter a value (in seconds) for the heartbeat interval. This is the length of time between heartbeat messages sent from IM and Presence Service to the Cisco Unified Communications Manager nodes to monitor the CTI connections.
                      Step 5   Enter a value (in seconds) for the session timer. This is the session timer for the Microsoft Office Communicator sign-in session.
                      Step 6   Select MOC server OCS as the Microsoft Server Type.
                      Note    You must install the Phone Selection plug-in on Microsoft Office Communicator for any users who use more than one line appearance for remote call control. The Phone Selection plug-in adds a tab to the Microsoft Office Communicator client that enables the user to select a line appearance to control.
                      Step 7   As required, enter the IP address of each Cisco Unified Communications Manager node with which you want to establish a CTI connection.
                      Note   

                      You can configure a CTI connection with up to eight Cisco Unified Communications Manager nodes. These nodes must all belong to the same Cisco Unified Communications Manager cluster.]

                      Step 8   Select Save.
                      What to Do Next

                      Assign User Capabilities

                      Related Tasks
                      Related References

                      Assign User Capabilities

                      Procedure
                        Step 1   Select Cisco Unified CM IM and Presence Administration > Application > Microsoft RCC > User Assignment.
                        Step 2   Click Find.
                        Step 3   Check the users to whom you want to assign the remote call control capabilities and click Assign Selected Users.
                        Step 4   Check Enable Microsoft RCC in the Microsoft RCC Assignment window and click Save.

                        Troubleshooting Tips

                        • Make sure that you have assigned remote call control capabilities to each Microsoft Office Communicator user.

                        What to Do Next

                        Configuration of Microsoft Components for Integration with IM and Presence Service

                        Related Tasks

                        Run Microsoft RCC Troubleshooter

                        The Microsoft RCC Troubleshooter validates the configuration that supports the integration of the Microsoft Office Communicator client with IM and Presence Service.

                        Procedure
                          Step 1   Select Cisco Unified CM IM and Presence Administration > Diagnostics > Microsoft RCC Troubleshooter.
                          Step 2   Enter a valid user ID.
                          Tip   

                          Select Search to find the ID for a user.

                          Step 3   Enter the Microsoft OCS server address.
                          Step 4   Click Submit.