Install IM and Presence Service Lync Remote Call Control Plugin on Client Computer
The Cisco Unified CM IM and Presence Service Lync Remote Call Control Plugin adds a IM and Presence Service menu item to the Microsoft Lync client interface that enables the user to select a phone device to control. You must install this plug-in if the user has multiple devices (lines). When the user selects the IM and Presence Service menu item, IM and Presence Service opens a web page in the user's default web browser. The user can select which phone device to control from this web page.
Before you begin
- Your username and password for Cisco Unified Communications Manager IM and Presence Service User Options.
- The administrator must assign the user to the "Standard CCM End User" Group. Confirm that you have been added to this group.
- For this procedure you require the Cisco Unified Communications Manager IM and Presence Lync Remote Call Control Plugin batch file called addrccmenu.bat, which you can download from the Cisco Unified CM IM and Presence Administration user interface. Select and download the Cisco Unified Communications Manager IM and Presence Lync Remote Call Control Plugin. The batch file is downloaded as a zip file. You must save this zip file to a location on the Microsoft Lync client computer and extract its contents.
Open a Windows command prompt on the Microsoft Lync client computer.
Navigate to the location of the extracted addrccmenu.bat file.
At the command line, enter the following command, where impserveraddress is the IP address, hostname or FQDN of the IM and Presence Service node:
If you receive a regedit security warning, allow the operation to continue.
When the operation is complete, log out and exit the Microsoft Lync client.
Log in to the Microsoft Lync client again and choose the Tools menu option. You can now see the new Cisco menu item.
What to do next
If the IM and Presence Service web page does not open in the user's default web browser when the Microsoft Lync client user accesses the IM and Presence Service menu item, see IM and Presence Service Web Page Does Not Open from the Microsoft Lync Client Default Web Browser.