Remote Call Control with Microsoft Lync Server for IM and Presence Service on Cisco Unified Communications Manager, Release 11.5(1)

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Book Title

Remote Call Control with Microsoft Lync Server for IM and Presence Service on Cisco Unified Communications Manager, Release 11.5(1)

Chapter Title

Microsoft Lync Server and Microsoft Lync Client Logging

Results

Updated:
June 9, 2016

Chapter: Microsoft Lync Server and Microsoft Lync Client Logging

Microsoft Lync Server and Microsoft Lync Client Logging

The Lync Server Logging Tool allows you to initiate traces of the Lync server and view message logs. The Microsoft Lync client also allows you to collect logging information for SIP messaging and other client-related logging information.

Initiate Trace and View Microsoft Lync Server Log

Use the following procedure to initiate a trace of the Microsoft Lync server and view the message logs.

Procedure

Step 1

Select Start > All Programs > Microsoft Lync Server > Lync Server Logging Tool.

Step 2

In the Components area, check the SIPStack check box.

Step 3

In the Level area, choose the All option.

Step 4

In the Flags area, check all the flags.

Step 5

When you are ready to being the trace, select Start Logging.

Step 6

When you are ready to stop the trace, select Stop Logging.

Step 7

Select Analyze Log Files.

Step 8

Check the SIPStack and the SIPStackPerf check boxes.

Step 9

Select Analyze.

Step 10

Select the Messages tab and click on any message to view its contents.

Enable and View Microsoft Lync Client Logs

Use the following procedure to enable client logging and view the resulting logs.

Procedure

Step 1

Select Start > All Programs > Microsoft Lync > Microsoft Lync Server.

Step 2

Click on the drop-down arrow on the top right of the window.

Step 3

Select Tools > Options.

Step 4

Select General from the left pane.

Step 5

In the Logging area, check the Turn on logging in Lync and Turn on Windows Event logging for Lync check boxes.

Step 6

Select OK.

Step 7

Exit the Lync client. Do not just sign out of the Lync client.

Step 8

Go to C:\Users\Administrator.NE001B-LYNCAD\Tracing> on your client computer.

Step 9

Select all files in this directory and delete them.

Step 10

Sign in to the Lync client.

Tip 

You will see new files being created in C:\Users\Administrator.NE001B-LYNCAD\Tracing>.

Step 11

Complete a sign in or call attempt from the Lync client.

Step 12

Exit the Lync client.

Step 13

Open the Communicator-uccapi-0 file in C:\Users\Administrator.NE001B-LYNCAD\Tracing>.

Note 

The Communicator-uccapi-0 file contains logs for SIP messaging and other client-related logging information.

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