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This chapter provides information about the utility functions that are available on the operating system, which include pinging another system and setting up remote support.
The Ping Utility window enables you to ping another node in the network.
From the Remote Access Configuration window, you can set up a remote account that Cisco support personnel can use to access the system for a specified time.
The remote support process works like this:
The customer sets up a remote support account. This account includes a time limit on how long Cisco personnel can access it. This time limit can be configured to various values.
When the remote support account is set up, a pass phrase gets generated.
The customer calls Cisco support and provides the remote support account name and pass phrase.
Cisco support enters the pass phrase into a decoder program that generates a password from the pass phrase.
Cisco support logs into the remote support account on the customer system by using the decoded password.
When the account time limit expires, Cisco support can no longer access the remote support account.
Step 1 | From the
Cisco Unified Communications
Operating System Administration window, navigate to
.
The Remote Access Configuration window displays. | ||||||||||
Step 2 | Enter an account
name for the remote account in the
Account
Name field.
The account name must comprise at least six-characters that are all lowercase, alphabetic characters. | ||||||||||
Step 3 | Enter the
account duration, in days, in the
Account
Duration field.
The default account duration specifies 30 days. | ||||||||||
Step 4 | Click
Save.
The Remote Support Status window displays. For descriptions of fields on the Remote Support Status window, see the following table.
| ||||||||||
Step 5 | To access the system by using the generated pass phrase, contact your Cisco personnel. | ||||||||||
Step 6 | To delete the remote access support account, click the Delete button. |