Intercom Additions and Updates

The Intercom feature allows one user to call another user, and that call automatically gets answered with one-way media from caller to called party, regardless of whether the called party is busy or idle.

You can use the Add/Update Intercom utility to add or update intercoms in bulk to Cisco Unified Communications Manager server.

Update Intercom DNs

You can update Intercom DNs for phones or devices.

Procedure

Step 1

Choose which intercom DN to update. Do one of the following:

  1. Choose Bulk Administration > Phones > Add/Update Intercom > Update Intercom Directory Numbers to update Phone intercom directory numbers.

  2. Choose Bulk Administration > User Device Profiles > Add/Update Intercom > Update Intercom Directory Numbers to update User Device Profile intercom directory numbers.

Step 2

From the first Find and List Intercom Directory Numbers To Update where drop-down list, choose one of the following criteria:

  • Intercom Directory Number

  • Route Partition

  • Description

Step 3

From the second Find and List Intercom Directory Numbers To Update where drop-down list, choose one of the following criteria:

  • begins with

  • contains

  • ends with

  • is exactly

  • is empty

  • is not empty

Step 4

Specify the appropriate search text in the text field, if applicable.

Tip

 
To find all Intercom DNs that are registered in the database, click Find without entering any search text.

Step 5

To further define your query, you can choose AND or OR to add multiple filters and repeat Step 2 and Step 3.

Step 6

Click Find.

A list of discovered Intercom DNs displays by:

  • Intercom DN Pattern

  • Route Partition

  • Description

Step 7

Click Next.

Step 8

Specify the settings that you want to update for all the records that you have defined in your query.

You can choose multiple parameters to update.

Add Intercom DNs

You can add Intercom DNs to a Unified Communications Manager server.

Before you begin

  • You must have a data file in comma separated value (CSV) format that contains the unique details for the phones or other IP telephony devices.

  • Upload the data files by choosing the relevant target and function for the transaction.

Procedure

Step 1

Choose Bulk Administration > Phones > Add/Update Intercom > Add Intercom Directory Numbers.

Step 2

In the File Name drop-down list box, choose the CSV data file that you created for this specific bulk transaction.

Step 3

In the Phone Template Name drop-down list, choose the BAT Phone template that you created for this type of bulk transaction.

Step 4

Check the Override Configuration Settings check box to update the existing phone button template settings with the information that is contained in the file that you want to insert.

Consider overriding the configuration settings as optional.

Step 5

In the Job Information area, enter the Job description.

The default job description for this transaction specifies Insert Intercom DNs.

Step 6

Choose a method to add Intercom DNs. Do one of the following:

  1. Click Run Immediately to add Intercom DNs immediately.

  2. Click Run Later to add Intercom DNs at a later time.

Step 7

To create a job for adding Intercom DNs, click Submit.

To schedule and/or activate this job, use the Job Configuration window.

Intercom DN Update Field Descriptions

The following table provides the field descriptions for updating line details.

Table 1. Field Description for Updating Intercom DN Details

Field

Description

Intercom Directory Number Information

Route Partition

Choose a route partition to which the directory number belongs.

Note

 

The directory number can appear in more than one partition.

Description

Enter a description that makes the device easy to recognize. The description can include up to 50 characters in any language, but it cannot include double-quotes ("), percentage sign (%), ampersand (&), or angle brackets (<>).

Alerting Name

This name represents the name that displays during an alert to a shared directory number. For non-shared directory numbers, during alerts, the system uses the name that is entered in the Display field.

ASCII Alerting Name

This field provides the same information as the Alerting Name field, but you must limit input to ASCII characters. Devices that do not support Unicode (internationalized) characters display the content of the Alerting Name ASCII field.

Intercom Directory Number Settings

Calling Search Space

Choose the calling search space to which this group of phones/ports should belong.

A calling search space specifies the collection of route partitions that are searched to determine how a dialed number should be routed.

Presence Group

Used with the Presence feature, the phone that is running SIP or SCCP serves as a watcher because it requests status about the presence entity, for example, directory number, that is configured as a BLF speed dial button on the phone.

If you want the phone to receive the status of the presence entity, choose a Presence Group that is allowed to view the status of the Presence Group that is applied to the directory number, as indicated in the Presence Group Configuration window.