Agent Greeting Overview
Agent Greeting enables Unified Communications Manager to automatically play a prerecorded announcement following a successful media connection to the agent device. Agent Greeting is audible for the agent and the customer.
The process of recording a greeting is similar to recording a message for voicemail. Depending on how your contact center is set up, you can record different greetings that play for different types of callers (for example, an English greeting for English speakers or an Italian greeting for Italian speakers).
By default, agent greeting is enabled when you log in to your agent desktop but you can turn it off and on as necessary.