Headset Management Overview
This chapter assumes that you have already deployed the Cisco Headset 500 or 700 Series to your users. For more information on headset deployment, see the "Cisco Headset 500 Series" chapter in the Cisco Headset 500 Series Administration Guide.
Headset Management enhances your Cisco headset deployment, letting administrators manage headset serviceability from Cisco Unified Communications Manager. From Cisco Unified CM Administration, administrators can:
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Remotely configure headset settings such as wireless power range, audio bandwidth, and Bluetooth on/off.
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Define and control the headset firmware.
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Get a detailed inventory of all the headsets in your deployment.
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Diagnose and troubleshoot headsets with Remote PRT, headset metrics in Call Management Records (CMR), and alarms.