Installation

Installation Overview

This chapter describes the tasks that you must perform to install software on your Business Edition 6000 server. It contains two main task flows that describe how to install software on the server.

For Customized deployments, use the tasks in this chapter to configure VMware and install application software on your server.

For Pre-configured deployments, and if your server was ordered via the Config To Order Portal, your server is already installed with VMware and UC applications. Complete only those tasks that are required to install your additional UC applications.

Preloaded File Types in the Datastore

In addition to pre-configured virtual machines, Cisco Business Edition servers are shipped with selected Collaboration application software that is pre-loaded on the datastore. Following is a breakdown of the file types for application installs:

  • ISO Files—An ISO file is a DVD image containing application install files (for example, Bootable_UCSInstall_UCOS_11.0.1.20000-2.sgn.iso). An ISO file is present for a UC application only if the OVA file for that application does not include the application software.

  • OVA Files—Each UC application has an associated Open Virtualization Archive (OVA) file, which is used to package and deploy the virtual machine. There are two types of OVAs for Business Edition servers:

    • Some OVAs deploy the VM, but do not include any application software. For those applications, there is an associated ISO file in the datastore (for example, cucm_11.0_vmv8_v1.0.ova and associated ISO file Bootable_UCSInstall_UCOS_11.0.1.20000-2.sgn.iso). For the installation, you must deploy the OVA template and install the software using the associated ISO file.

    • Other OVA files deploy the VM and install the application software (for example, cpc-provisioning-11.0.0-815-small.ova). For these applications, there is no ISO file. You can deploy the VM and install the software using the OVA file.

For information on which ISO and OVA files are pre-loaded in your server's datastore, refer to the preload summary for your server at http:/​/​www.cisco.com/​c/​en/​us/​support/​unified-communications/​business-edition-6000/​products-release-notes-list.html.

Installation Task Flow

Perform the following tasks to install software on your Cisco Business Edition 6000 server.

Procedure
     Command or ActionPurpose
    Step 1Configure Cisco Integrated Management Controller
     

    Configure CIMC for your Business Edition 6000 server.

     
    Step 2Configure ESXi Virtualization Hypervisor
     

    Configure the ESXi Virtualization Hypervisor host on the Business Edition 6000 server.

     
    Step 3Delete Unused Pre-configured VMs
     

    Delete any pre-configured VMs that you do not require.

    Note    For servers ordered via the Config To Order Portal, you can skip this step.
     
    Step 4Deploy Virtual Machine OVAs
     

    Deploy virtual machine OVAs for each UC application that you want to install.

     
    Step 5Customize VM for Cisco Unity Connection
     

    If your Business Edition 6000 deployment includes Cisco Unity Connection, customize the Unity Connection VM.

     
    Step 6Associate Application ISO Files to VM
     

    For UC application installations that require an ISO file, mount the ISO file on the application VM.

    Note    For a list of applications that use ISO installation files, see the Preload Summary for your server.
     
    Step 7Install UC Applications Using Touchless Installation
     

    Optional. Use touchless installation to install any of the following core UC applications:

    • Cisco Unified Communications Manager

    • IM and Presence Service

    • Cisco Unity Connection

    • Cisco Unified Contact Center Express

    Note    If you prefer, you can use manual installation for these applications.
     
    Step 8Install UC Applications Manually
     

    Use the manual interactive process to install any remaining UC applications.

     

    Configure Cisco Integrated Management Controller

    Cisco Integrated Management Controller (CIMC) is the management interface for the Cisco UCS Server. CIMC runs within the server, allowing remote administration, configuration, and monitoring of the server via web or SSH command line access.

    Complete the following tasks to configure CIMC on a Business Edition 6000 server for customized and pre-configured deployments.


    Note

    If you ordered your server via the Config To Order Portal, CIMC is already set up on your server. Skip to Configure ESXi Virtualization Hypervisor.

    Procedure
       Command or ActionPurpose
      Step 1Power On and Initial CIMC Setup
       

      Power on the server and configure basic CIMC IP addressing details.

       
      Step 2Complete the CIMC Configuration
       

      Configure DNS and NTP settings for the CIMC interface.

       

      Power On and Initial CIMC Setup

      Use this procedure to power on the server and begin basic Cisco Integrated Management controller (CIMC) configuration.

      Before You Begin

      Ensure that the BE6000 server has been rack-mounted, connected to a power supply, connected to the data network, and that a monitor and keyboard are connected to the server, as described in the Quick Start Guide.

      Procedure
        Step 1   Verify that power is connected and that the power button LED is orange.
        Step 2   Push the server power button and verify that it changes to green
        Step 3   Watch the boot process on the monitor.
        Step 4   When the blue Cisco logo appears, press F8 to enter the CIMC configuration dialog.
        Figure 1. Press F8 at the CIMC Boot Screen



        Step 5   When prompted, enter the username admin and create a new password.
        Step 6   On the CIMC configuration screen, complete the following details:
        • CIMC IP address
        • Subnet mask
        • Gateway IP address
        Figure 2. Enter the CIMC IP Address Details



        Step 7   When complete, press F10 to save your changes and boot the system.
        What to Do Next

        Complete the CIMC Configuration

        Complete the CIMC Configuration

        Use this procedure to configure DNS and NTP settings in the CIMC interface.

        Procedure
          Step 1   In a web browser, enter the CIMC IP address and log in with the username admin and the password that you created in the previous task.
          Step 2   From the left hand menu, select the Admin tab, and click Network.
          Step 3   In the main screen, select the Network Settings tab.
          Step 4   From Common Properties, change the Hostname setting to the CIMC hostname.
          Step 5   From IPv4 Properties, change Preferred DNS Server to the IP address that you have specified for the DNS server.
          Step 6   In the main screen, select the NTP Settings tab.
          Step 7   Check the Enable NTP check box.
          Step 8   In the Server 1 field, enter the NTP server IP address.
          Step 9   Select Save Changes from the bottom right hand corner of the page.

          Configure ESXi Virtualization Hypervisor

          Complete the following tasks to set up ESXi Virtualization Hypervisor.

          Procedure
             Command or ActionPurpose
            Step 1Customize Virtualization Hypervisor Remote Access
             

            Customize your Virtualization Hypervisor to allow remote access using vSphere client.

             
            Step 2Access and Configure Virtualization Hypervisor
             

            Configure your Virtualization Hypervisor with NTP settings and fault tolerance.

             

            Customize Virtualization Hypervisor Remote Access

            Follow this procedure to customize the Virtualization Hypervisor (VMware vSphere Hypervisor) to enable remote access from your PC using the vSphere client.


            Note

            For servers ordered via the Config To Order Portal, skip to Step step 5.

            Procedure
              Step 1   When the hypervisor boots, the ESXi Direct Console User Interface displays on the monitor as shown in the following figure
              Figure 3. Console Screen After ESXi Loads



              Step 2   Press F2 to enter the System Customization menu as shown in the following figure.
              Figure 4. ESXi System Customization Menu. The default username is root and password is password.



              Step 3   Choose Configure Password to change the password.

              If your applications are preconfigured, skip to Step step 5.

              Step 4   To assign a static IP address, select the Configure Management Network menu, and follow the instructions on screen to change "IP Configuration" as shown in the figure below.
              Figure 5. Assign Static IP Address to ESXi Host



              Step 5   Connect your PC to the data network, and browse to the new hypervisor IP address. Verify the web page as shown in the figure below.
              Figure 6. Hypervisor Welcome Page



              Step 6   If not already installed on your PC, download and install the vSphere client. The vSphere client can be downloaded from the internet, or accessed in the datastore.
              What to Do Next

              Access and Configure Virtualization Hypervisor

              Access and Configure Virtualization Hypervisor

              Some Business Edition applications require the host to have a valid time reference. Follow these steps to access the ESXi host to configure NTP as well as configure fault tolerance for network interface cards (NICs) using the NIC teaming feature, view preinstalled applications, and browse the datastore to verify the preloaded collaboration application software.

              Procedure
                Step 1   Launch the vSphere client application and type the IP address of the Virtualization Hypervisor.
                Figure 7. Access Virtualization Hypervisor Using vSphere Client

                Step 2   Use the login credentials that you previously configured.
                Step 3   (Optional) The BE6000 Virtualization Hypervisor license is preinstalled and is therefore ready for use on delivery. If you need to reapply or upgrade the license, follow these steps:
                1. If you have ordered a license upgrade, refer to the documentation provided with your order to obtain the license key. If using the Virtualization Hypervisor license, this is the Master Serial Number that is shipped with the server.
                  Note   

                  The Master Serial Number is pre-activated. You do not need to register it. The serial number is hardcoded for a two-CPU system. You cannot combine, change, or register it with other licenses.

                2. Navigate to Configuration > Software > Licensed Features, and click Edit.
                3. Select Assign a new license key to this host.
                4. Click Enter Key....
                5. Type in the Master serial number.
                6. Click OK to close configuration dialogs and apply the license.
                Step 4   Configure NTP settings:
                1. Navigate to Configuration > Software > Time Configuration.
                2. Click Properties to launch the Time Configuration screen.
                3. Update the Time.
                4. Click Options... .
                5. Select NTP Settings.
                6. Click Add and type the IP address of NTP server. Repeat this step to add multiple NTP servers.
                7. Click OK.
                8. Select General > Start and Stop with Host.
                9. Click Start button. Click OK to close the configuration screens.
                Step 5   Optional. Configure fault tolerance by using the NIC teaming feature in VMware:
                1. Navigate to Configuration > Hardware > Networking.
                2. Click Properties for "Standard Switch: vSwitch0," as shown in the figure below.
                3. In the configuration screen vSwitch0 Properties, select the tab Network Adapters.
                4. Click Add… to add the NIC that is connected to data network.
                5. Follow the interactive configuration dialogs and close the configuration screens until you see two or more NICs are added to vSwitch0, as shown in the figure below.
                Note   

                By default, only one NIC is enabled for the Hypervisor and identified as vmnic0.

                Note    If connecting teamed NICs to a Cisco switch channel-group, ensure that the NIC teaming load balancing policy is set to Route based on IP hash. For more information about this policy and other aspects of hypervisor networking for Cisco Collaboration applications, see the Appendix, Configure NIC Teaming for Business Edition 6000.
                Step 6   Browse the datastore:
                1. Navigate to Configuration > Hardware > Storage.
                2. Click Datastore to list the datastores in the Business Edition server.
                3. Select datastore1, then right-click and select Browse Datastore as shown in the following figure. Preloaded software is stored in the /OVA-ISO directory.
                Figure 8. Browse Datastore to View Preloaded Collaboration Virtual Machines and Preloaded Software

                Step 7   (Optional) Cisco recommends that you archive the OVA-ISO directory locally. If a server fails, the replacement product does not include preloaded content.
                What to Do Next

                Delete Unused Pre-configured VMs

                Delete Unused Pre-configured VMs

                If you want a custom install of a pre-configured application, you must delete the pre-configured image before you can install that application. Use this procedure to delete any pre-configured images that you are not using.


                Note
                If your server was ordered via the Config To Order Portal, you can skip this step as your server does not have pre-configured images.
                Procedure
                  Step 1   Log in to vSphere Client.
                  Step 2   Locate the pre-configured virtual machine that you wish to delete.
                  Figure 9. Delete Any Pre-Configured VMs that you are not Using



                  Step 3   If the VM has a green triangle, right-click the icon and select Power > Power Off. The green arrow disappears as the VM powers off.
                  Step 4   Right-click the VM and select Delete From Disk.
                  Step 5   Repeat this procedure for each virtual machine that you wish to remove.
                  What to Do Next

                  Deploy Virtual Machine OVAs

                  Deploy Virtual Machine OVAs

                  For each application that you want to install, deploy the appropriate virtual machine OVA file.

                  For Customized deployments, you must deploy separate VMs for each application. For Pre-configured and Config To Order deployments, you need only deploy VMs for the additional applications that you want to install.


                  Note

                  The OVA template file defines the virtual machine for specific applications. OVA templates are deployed in seconds, while a packaged OVA may take longer to deploy.

                  Figure 10. Deployed Application VMs Viewed in VSphere Client

                  Procedure
                    Step 1   On the vSphere Client, navigate to File > Deploy OVF Template.

                    The Deploy OVF Template screen is launched.

                    Step 2   Browse and select the source OVA template file on your PC. For application and filename mapping, see the Build summaries here: http:/​/​www.cisco.com/​c/​en/​us/​support/​unified-communications/​business-edition-6000/​products-release-notes-list.html.
                    Step 3   If prompted to accept license agreements, continue to click Next.
                    Step 4   Specify a meaningful name for the virtual machine.
                    Step 5   Select the appropriate virtual machine size for your deployment.
                    Step 6   Set the remaining parameters, as required.
                    Step 7   If prompted for the Disk Format, specify Thick Provision Lazy Zero.
                    Step 8   Deploy VMs for all of your UC applications before proceeding to the next task.
                    What to Do Next

                    If your system includes Cisco Unity Connection, Customize VM for Cisco Unity Connection

                    Otherwise, Associate Application ISO Files to VM

                    Customize VM for Cisco Unity Connection

                    For Customized installations, use this procedure to configure your Cisco Unity Connection virtual machine settings to ensure optimum performance.

                    For Customized installations of Cisco Unity Connection, you must deploy the VM with high latency sensitivity and configure VM parameters. If the server is a BE6000S, you must also set your resource reservations.

                    For Pre-configured and Config To Order deployments, your Cisco Unity Connection VM has been deployed with a single virtual CPU for voicemail only. If you want to use Unified or Integrated Messaging, you must configure a second CPU.

                    Note

                    If using two CPUs for Unity Connection, you may need to disable, or not use one of the other supported applications. The total number of CPUs used by active virtual machines must not exceed six.

                    Procedure
                      Step 1   From the virtual machine inventory in the vSphere client, right click the Unity Connection entry and select Edit Settings.
                      Step 2   Click the Options tab.
                      Step 3   Select the Advanced > General menu, and click Configuration Parameters.
                      Step 4   Click Add Row and complete the following details:
                      1. Enter sched.cpu.latencySensitivity in the Name column.
                      2. Enter High in the Value column.
                      Step 5   If you want to use Unity Connect Unified or Integrated Messaging, do the following:
                      1. Select the Hardware tab.
                      2. Select the CPUs menu and set the number of virtual sockets to 2.
                      3. Select the Resources tab.
                      4. Select the CPU menu and increase the Reservation to 3598MHz.
                      What to Do Next

                      Associate Application ISO Files to VM

                      Associate Application ISO Files to VM

                      If you have deployed a new VM template for any of the following applications, use this procedure to associate the ISO installation files that will be used to complete the installation. Otherwise, you can proceed to the installation tasks.

                      • Cisco Unified Communications Manager

                      • IM and Presence Service

                      • Cisco Unity Connection

                      • Cisco Unified Contact Center Express

                      • Cisco Emergency Responder


                      Note
                      For an up to date list of installation files for your server, see the Preload Summary for your server at: http:/​/​www.cisco.com/​c/​en/​us/​support/​unified-communications/​business-edition-6000/​products-release-notes-list.html
                      Procedure
                        Step 1   In the vSphere client, select the UC application virtual machine.
                        Step 2   Select Inventory > Virtual Machine > Edit Settings.
                        Step 3   From the Hardware tab, select CD/DVD Drive.
                        Step 4   Select Datastore ISO File.
                        Step 5   Browse to the datastore and locate the application ISO file.
                        Step 6   Select the file and click OK.
                        Step 7   Under Device Status, enable the Connected and Connect at power on option.
                        Step 8   Repeat this procedure for each application that you want to install that includes an ISO file.
                        What to Do Next

                        Install your UC applications using either of the following procedures:

                        Install UC Applications Using Touchless Installation

                        Touchless installation allows you to install multiple UC applications simultaneously, across hosts if required, without having to interact with the system while the install process runs. While you must prepare the system, touchless installation can save time, particularly if you want to install multiple applications. If you are installing only one or two applications, you may prefer to follow the manual procedure in the following section.

                        Use touchless installation to install the following applications:

                        • Cisco Unified Communications Manager

                        • IM and Presence Service

                        • Cisco Unity Connection

                        • Cisco Unified Contact Center Express

                        Procedure
                           Command or ActionPurpose
                          Step 1Generate Answer Files
                           

                          Generate answer files (AFG files) for UC applications.

                           
                          Step 2Create Virtual Floppy Images
                           

                          Use your AFG files to create virtual floppy images.

                           
                          Step 3Upload Virtual Floppy Images to Datastore
                           

                          Upload your virtual floppy images to the datastore.

                           
                          Step 4Mount Virtual Floppy on VM
                           

                          Mount each virtual floppy on the corresponding UC application VM.

                           
                          Step 5Run Touchless Installation
                           

                          Run the touchless installation of your UC applications. We recommend that you run your installations simultaneously.

                           

                          Generate Answer Files

                          Use this procedure to generate answer files for the touchless installation of your UC applications.


                          Tip
                          We recommend that you create application-specific folders (for example, UCM, IMP, CUC, CCX) in which to save the generated files so that you do not get the files mixed up.
                          Procedure
                            Step 1   Go to the online answer file generator at: www.cisco.com/​web/​cuc_afg/​.
                            Step 2   From the Product drop-down menu, select the UC application for which you want to generate answer files.
                            Step 3   Select the Version that you want to install.
                            Step 4   Complete the remaining fields with the installation details that you want to configure on the server. For example, you can assign items such as passwords, IP addressing, and DNS settings.
                            Step 5   Click Generate Answer Files to generate the platformConfig.xml file for that UC application. Each UC application generates a platformConfig.xml file. Cisco Unified Communications Manager also generates a clusterConfig.xml file.
                            Step 6   Save the generated answer files as follows:
                            • For Cisco Unified Communications Manager, save both the platformConfig.xml and clusterConfig.xml files in the UCM folder.
                            • For other UC applications, save the platformConfig.xml file in the relevant application folder.
                            Step 7   Repeat these steps for each UC application for which you want to use touchless installation.
                            What to Do Next

                            Create Virtual Floppy Images

                            Create Virtual Floppy Images

                            Use this procedure to create virtual floppy images from the answer files. You will use the virtual floppy images in your touchless installation.


                            Tip

                            We recommend that you follow the recommended naming conventions for your .flp files.

                            Before You Begin

                            You can use Winimage to create the virtual floppy images. You can download Winimage from http:/​/​www.winimage.com/​download.htm. You can also use other tools, such as BFI, to create virtual floppy images.

                            Procedure
                              Step 1   In Winimage, select File > New.
                              Step 2   From the Standard format, select 1.44 MB and click OK.
                              Step 3   Drag the platformConfig.xml file for the UC application onto the Winimage window.
                              Step 4   When prompted to inject the file into Winimage, click Yes.
                              Step 5   Cisco Unified Communications Manager only. Drag the clusterConfig.xml file onto the Winimage window.
                              Step 6   Select File > Save As.
                              Step 7   Save the file as a virtual floppy image (.flp file) using the following naming conventions:
                              • Cisco Unified Communications Manager—ucm.flp
                              • IM and Presence Service—imp.flp
                              • Cisco Unity Connection—cuc.flp
                              • Cisco Unified Contact Center Express—ccx.flp
                              Step 8   Repeat this procedure for each UC application for which you want to use touchless installation.
                              What to Do Next

                              Upload Virtual Floppy Images to Datastore

                              Upload Virtual Floppy Images to Datastore

                              Use this procedure to upload the virtual floppy images to the datastore.

                              Procedure
                                Step 1   Start the vSphere client.
                                Step 2   Select the Configuration tab.
                                Step 3   Select Storage.
                                Step 4   Right-click on a datastore and Browse the datastore.
                                Step 5   Navigate to the destination directory and click the Upload files to this datastore icon.
                                Step 6   Upload the vFloppy images to the AFG folder.
                                Step 7   At the Upload/Download warning, click Yes.
                                Step 8   Close the Datastore Browser window.
                                What to Do Next

                                Mount Virtual Floppy on VM

                                Mount Virtual Floppy on VM

                                Use this procedure to mount the UC application virtual floppy images on their corresponding VM.

                                Procedure
                                  Step 1   In the vSphere client, select the UC application virtual machine.
                                  Step 2   Select Inventory > Virtual Machine > Edit Settings.
                                  Step 3   From the Hardware tab, select Floppy drive.
                                  Step 4   Select Use existing floppy image in datastore.
                                  Step 5   Browse to the datastore and locate the virtual floppy image.
                                  Step 6   Select the file and click OK.
                                  Step 7   Under Device Status, enable the Connected and Connect at power on option.
                                  Step 8   Repeat this procedure for each UC application for which you want to perform touchless installation.
                                  What to Do Next

                                  Run Touchless Installation

                                  Run Touchless Installation

                                  After you have mounted your virtual floppy drives to your application VMs, run the touchless installation process. It's recommended that you run all of your touchless installations simultaneously.
                                  Procedure
                                    Step 1   Right-click the VM and select Edit Settings.
                                    Step 2   Click the Options tab.
                                    Step 3   Under Boot Options, check Force entry to BIOS.
                                    Step 4   Click OK.
                                    Step 5   In vSphere client, right-click the VM and select Open Console. A console window opens.
                                    Step 6   Click the Power On icon in the console toolbar to power on the virtual machine.
                                    Step 7   When the BIOS screen appears, configure the following boot order:
                                    1. CD-Rom
                                    2. Hard Drive
                                    3. Removable Devices
                                    4. Network
                                    Step 8   Save the settings and exit the console. The UC application installation commences immediately.
                                    Step 9   Repeat these steps for each UC application that you want to install.
                                    Step 10   Once the installations are complete, remove the vFloppy configurations from the virtual machines.
                                    What to Do Next

                                    Use the manual method to install any remaining UC applications:

                                    Install UC Applications Manually

                                    Install UC Applications Manually

                                    Use this procedure to follow the interactive install process to install any UC applications that do not have a touchless install option such as Cisco Emergency Responder.


                                    Note

                                    For details specific to Cisco Prime Collaboration Provisioning or Cisco TelePresence Video Communications Server installations, refer to:


                                    Note

                                    If you want to use this method to install both Cisco Unified Communications Manager and IM and Presence Service, you must first complete installation of the Unified Communications Manager publisher.

                                    Procedure
                                      Step 1   In vSphere Client, power on the VM for the application that you want to install.
                                      Step 2   Right-click the VM, and choose Open Console. A console window appears.
                                      Step 3   Follow the screen prompts to install the application from the console.
                                      Step 4   If you are using the manual method to install both Cisco Unified Communications Manager and IM and Presence Service, once the Cisco Unified Communications Manager publisher node installation completes, do the following:
                                      1. From the vSphere console, log in to the Cisco Unified Communications Manager CLI.
                                      2. Run the set network cluster subscriber dynamic-cluster-configuration 24 command.
                                      3. Open a vSphere console window for the IM and Presence or subscriber virtual machine.
                                      4. Power On the virtual machine.
                                      5. Enter the configuration information for the application to complete the installation.
                                      Step 5   Repeat this procedure for each UC application that you want to install.

                                      Complete Packed Virtual Machine (OVA) Installation

                                      Complete Prime Collaboration Provisioning Installation

                                      Use this procedure to complete installation of Cisco Prime Collaboration Provisioning.

                                      Procedure
                                        Step 1   In vSphere client, power on the VM that you deployed for Prime Collaboration Provisioning.
                                        Step 2   Right-click the VM and choose Open Console. A console window appears.
                                        Step 3   At the login prompt, type setup.
                                        Step 4   At the prompts, enter each network configuration detail, and press Enter.
                                        Step 5   At the Installation Mode prompt, enter 1 for Standard Prime Collaboration Provisioning.
                                        Step 6   Follow the prompts to complete the installation.

                                        Complete Cisco Video Communications Server Installation

                                        Use this procedure to complete installation of Cisco Video Communications Server.


                                        Note
                                        For detailed documentation on installing and setting up Cisco Video Communication Server, refer to http:/​/​www.cisco.com/​c/​en/​us/​support/​unified-communications/​telepresence-video-communication-server-vcs/​products-installation-guides-list.html.
                                        Procedure
                                          Step 1   Power on and open the console of the virtual machine.
                                          Step 2   At the login prompt, enter admin for username and TANDBERG for the password.
                                          Step 3   At the Run Install Wizard prompt, type Y and press Enter.
                                          Step 4   To change the password, type Y and press Enter.
                                          Step 5   At the prompt, type the new password, and click Enter.
                                          Step 6   In the next series of prompts, configure the following network details:.
                                          • IP Protocol (Default is IPv4)
                                          • IP address
                                          • Subnet mask
                                          • Default gateway IP address
                                          • Ethernet speed of the LAN (Default is auto)
                                          Step 7   For the Run SSH (Secure shell) daemon, type Y and press Enter.
                                          Step 8   At the Restart Now prompt, type Y and press Enter.
                                          Step 9   After the system reboots, access the Cisco Video Communication Server in a web browser.