Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide

Configuring the Phone Name

Navigate to Admin Login > advanced > Voice > Phone.

Under General, enter the Station Display Name for the phone. This name displays on the phone LCD GUI in the top right corner.

Customizing the Startup Screen

You can create a text or 128-by-48 pixel by 1-bit deep image logo to display when the IP phone boots up. (Not applicable to Cisco WIP310 or the Cisco SPA501G.) A logo displays during the boot sequence for a short period after the Cisco logo displays.

To configure a custom logo:

Step 1 For the Cisco SPA303 and Cisco SPA5XXG, click Admin Login > advanced > Voice > Phone.

For the Cisco SPA525G or Cisco SPA525G2, click Admin Login > advanced > Voice > User.

Step 2 To display a text logo, in the Text Logo field enter text as follows:

• Up to two lines of text
• Each line must be less than 32 characters
• Insert a new line character (\n) and escape code (%0a) between the two lines

For example, Super\n%0aTelecom displays:

• Use the + character to add spaces for formatting. You can add multiple + characters before and after the text to center it.

Step 3 To display a picture logo:

a. In the BMP Picture Download URL field, enter the path, for example:

http://192.168.2.244/pictures/image04_128x48.bmp
(you can also use a TFTP server)

b. Change Select Logo to BMP Picture.

Step 4 Click Submit All Changes. The phone reboots, retrieves the.bmp file, and displays the picture when it next boots.

Note The phone image file types supported are:

• Cisco SPA303 and Cisco SPA500 Series: Bitmap format, 1 bit-per-pixel color, size 128-by-48 pixels.
• Cisco SPA525G or Cisco SPA525G2: Recommended RGB color space. JPEG image with CMYK color space is not supported. Recommended (minimum) image size is 320-by-240 pixels. Other image sizes are scaled to fit, which can cause distortion. File size should not be larger than 6 mb.

Changing the Display Background (Wallpaper)

You can use a picture to customize the background on your IP phone screen. (Not applicable to Cisco WIP310 or the Cisco SPA501G.)

When the BMP Picture Download URL is changed, the phone compares the URL to the previous image URL. (If the URLs are the same, the phone does not perform the download.) If the URLs are different, the phone downloads the new image and displays it (providing the Select Background Picture field is set to BMP Picture).

The phone does not reboot after you change the background image URL.

Cisco SPA303 and Cisco SPA500 Series

A background image is displayed while the phone is running. To display a logo during the phone boot sequence.

Step 1 Copy the image to a TFTP or HTTP server that is accessible from the phone.

Step 2 Click Admin Login > advanced > Voice > Phone.

Step 3 Select the background picture in the Select Background Picture menu:

• None–Does not display a background picture.
• BMP Picture–Displays the BMP Picture Download URL picture.
• Text Logo–Displays the text string in the Text Logo field.

Step 4 If you selected None, in Step 3, go to Step 6. If you selected Text Logo in Step 3, go to Otherwise, enter the URL of the image file you want in BMP Picture Download URL. The URL must include the TFTP or HTTP server name (or IP address), directory, and filename, for example:

or

If the HTTP Refresh Timer is set in the server response to BMP Picture Download URL, the phone downloads the picture from the link and displays it on the IP phone screen. The phone automatically retrieves the picture after the specified number of seconds.

Step 5 If you selected Text Logo, enter a text string in the Text Logo field.

Step 6 Click Submit All Changes.

Cisco SPA525G or Cisco SPA525G2

By using an HTTP server:

Step 1 Copy the image to an HTTP server that is accessible from the phone. (TFTP is not supported.)

Step 2 Click Admin Login > advanced > User.

Step 3 In the Screen section, Background Picture Type field, select Download BMP Picture.

Step 4 Enter the URL of the.bmp file you want in the BMP Picture Download URL field. The URL must include the HTTP server name (or IP address), directory, and filename, for example:

If the HTTP Refresh Timer is set in the server response to BMP Picture Download URL, the phone downloads the picture from the link and displays it on the IP phone screen. The phone automatically retrieves the picture after the specified number of seconds.

Step 5 Click Submit All Changes.

By using a USB device attached to the phone:

Step 1 On the USB device, make sure the image you want to use meets the size and format requirements (see above), and is located in a folder named “pictures.”

Step 2 Insert the USB device into the phone and press the Setup button.

Step 3 Choose User Preferences > Screen Preferences > Wallpaper.

Step 4 Images on the USB device should display on the phone screen. Select the image you want and then press Select.

Step 5 Press Set and then Back to return to the previous screen.

Configuring the Screen Saver

You can configure a screen saver for the Cisco SPA300 Series and Cisco SPA500 Series IP phones. (Not applicable to Cisco WIP310 or the Cisco SPA501G.) When the phone is idle for a specified time, it enters screen saver mode. (Users can set up screen savers directly by using phone Setup button.)

Any button press or on/off hook event triggers the phone to return to normal mode. If a user password is set, the user must enter it to exit screen saver mode.

To configure the screen saver:

Cisco SPA303 or Cisco SPA5XXG

Step 1 Click Admin Login > advanced > Voice > Phone.

Step 2 In the General section, in the Screen Saver Enable field, choose yes to enable.

Step 3 In the Screen Saver Wait field, enter the number of seconds of idle time to elapse before the screen saver starts.

Step 4 In the Screen Saver Icon field, choose the display type:

• A background picture.
• The station time in the middle of the IP phone screen.
• A moving padlock icon. When the phone is locked, the status line displays a scrolling message “Press any key to unlock your phone.”
• A moving phone icon.
• The station date and time in the middle of the IP phone screen.
• A blank power save screen.”

Step 5 Click Submit All Changes.

Cisco SPA525G or Cisco SPA525G2:

Step 1 Click Admin Login > advanced > Voice > User.

Step 2 Under Screen, in the Screen Saver Enable field, choose yes to enable.

Step 3 In the Screen Saver Type field, choose the display type:

• Black Background —Displays a black screen.
• Gray Background—Displays a gray screen.
• Black/Gray Rotation—The screen incrementally cycles from black to gray.
• Picture Rotation—The screen rotates through available pictures on the phone.
• Digital Frame—Shows the background picture.

Step 4 In the Screen Saver Trigger Time field, enter the number of seconds that the phone remains idle before the screen saver turns on.

Step 5 In the Screen Saver Refresh Time field, enter the number of seconds before the screen saver should refresh (if, for example, you chose a rotation of pictures).

Step 6 Click Submit All Changes.

Configuring the LCD Contrast

You can configure the LCD contrast on the Cisco SPA300 Series and Cisco SPA500 Series IP phones. (Not applicable to the Cisco WIP310.)

To configure the contrast for the IP phone screen on the phone:

Cisco SPA303 and Cisco SPA5XXG

Step 1 Click Admin Login > advanced > User.

Step 2 Under LCD, in the LCD Contrast field, enter a number value from 1 to 30. The higher the number, the greater the contrast on the IP phone screen.

Step 3 Click Submit All Changes.

Cisco SPA525G or Cisco SPA525G2:

Step 1 Click Admin Login > advanced > Voice > User.

Step 2 Under Screen, in the LCD Contrast field, enter a number value from 1 to 30. The higher the number, the greater the contrast on the IP phone screen.

Step 3 Click Submit All Changes.

Configuring Back Light Settings (Cisco SPA525G or Cisco SPA525G2)

To configure the back light settings for the IP phone screen on the phone:

Step 1 Click Admin Login > advanced > Voice > User.

Step 2 Under Screen in the Back Light Enable field, choose yes to enable the screen back light.

Step 3 In the Back Light Timer field, enter the number of seconds of idle time that can elapse before the back light turns off.

Step 4 Click Submit All Changes.

Enabling Secure Calls

The phone can encrypt calls to protect them from eavesdroppers. The dial pad codes for encrypting calls are:

• *16—Secures all calls.
• *17—Disable the call security the user enabled by dialing *16.
• *18—Secures an individual call when dialed before or during a call. Using this star code is redundant if all outbound calls are already secure by default or from having dialed *16.

Encryption Methods for a Secure Call

SPA IP Phones provide two ways to secure a call:

Step 1 Navigate to Admin Login > Advanced > Voice > SIP

Step 2 Under SIP Parameters, configure SRTP Methods.

Options:

x-sipura —legacy SRPT method

s-descriptor —compliant with RFC-3711 and RFC-4568

To enable x-sipura type of secure call through mini-certification:

Step 1 Obtain the Generate Mini-Cert tool from your service provider.

Step 2 Navigate to Admin Login > advanced > Voice > Ext_n.

Step 3 Under Subscriber Information, enter the Mini Certificate and the SRTP Private Key that provide secure encryption of RTP streams between two endpoints on an extension.

Step 4 To enable the secure call service, navigate to Admin Login > advanced > Voice > Phone.

Step 5 Under Supplementary Services verify that Secure Call Serv is set to yes. (This feature can also be configured in the User tab under Supplementary Services.)

Secure Call Indication Tone

This tone is played when a call that has been successfully switched to secure mode. It should be played only for a short while (less than 30 seconds) and at a reduced level (less than -19 dBm), so it does not interfere with the conversation.

To configure the tone, navigate to Admin Login > advanced > Voice > Regional. Under Call Progress Tones, enter the tone string in the Secure Call Indication Tone field. Defaults to 397@-19,507@-19;15(0/2/0,.2/.1/1,.1/2.1/2). See Scripting for Cadences, Call Progress Tones, and Ring Tones for syntax information.

Enabling Anonymous Call and Caller ID Blocking Services

To enable Anonymous Call and Caller ID Blocking navigate to Admin Login > advanced > Voice > User. Under Supplementary Services under the type of call blocking, choose yes to enable or no to disable:

• Block ANC Serv—Blocks anonymous calls.
• Block CID Serv—Blocks outbound caller ID.

Enabling ACD Service

Typically used for call centers, Automatic Call Distribution (ACD) handles incoming calls and manages them based on a database of instructions.

Note The ACD feature applies to both Sylantro and Broadsoft. To Enable Broadsoft ACD, see Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) for Broadsoft ACD Support.

To enable ACD:

Step 1 Click Admin Login > advanced > Voice > User.

Step 2 Under Supplementary Services from the ACD Login Serv list, choose yes to enable. (Defaults to no [disabled].)

Step 3 In the ACD Ext field, choose the extension used for handling ACD calls. Select 1-6 (depending on your phone model). Defaults to 1.

Step 4 Click SIP and set SIP B Parameter to yes.

Step 5 Click Submit All Changes.

Enabling Call Back Service

Call back forces the phone to repeatedly try a number that received a busy response. The busy number is tried until the call goes through and the target phone rings.

To enable call back service, navigate to Admin Login > advanced > Voice > Phone. Under Supplementary Services in the Call Back Serv field, choose yes to enable.

Enabling Call Park and Call Pickup Services

Call park allows users to put a call on a line and make it available for another user to pick up. Call pickup allows a user to pick up a phone that is ringing at another user phone. Call park and call pickup are available on IP phones when used with a Cisco SPA9000 system.

To enable call park and call pickup, navigate to Admin Login > advanced > Voice > Phone. Under Supplementary Services, under the type of call feature to enable, choose yes to enable or no to disable:

• Call Park Serv—Enables call parking.
• Call Pickup Serv—Enables call pickup.

Enabling Call Transfer and Call Forwarding Services

You can transfer or forward a call when the service is enabled.

Step 1 Click Admin Login > advanced > Voice > Phone.

Step 2 Under Supplementary Services, under the transfer type you want to enable, choose yes:

• Attn Transfer Serv—Attended call transfer service. The user answers the call before transferring it.
• Blind Transfer Serv—Blind call transfer service. The user transfers the call without speaking to the caller.

You can also enable or disable call forwarding:

• Cfwd All—Forwards all calls.
• Cfwd Busy—Forwards calls only if the line is busy.
• Cfwd No Ans—Forwards calls only if the line is not answered.

Step 3 Click Submit All Changes.

Enabling Conferencing

To allow the user to perform call conferencing, navigate to Admin Login > advanced > Voice > Phone. Under Supplementary Services in the Conference Serv field, choose yes to enable.

Enabling Do Not Disturb

You can allow users to turn the Do Not Disturb feature on or off. This feature directs all incoming calls to voice mail or, if voice mail is not configured, plays a message to the caller saying the user is unavailable. On the Cisco SPA300 Series and Cisco SPA500 Series IP phones, users can press the Ignore softkey to divert a ringing call to another destination.

To allow users to use Do Not Disturb (enabled by default), navigate to Admin Login > advanced > Voice > Phone. Under Supplementary Services under DND Serv, choose yes to enable. (This feature can also be configured from the User tab, under Supplementary Services.)

Enabling the Missed Call Shortcut

The IP phones can display a notification that a call has been missed. (Not applicable to Cisco WIP310.) To enable this notification, navigate to Admin Login > advanced > Voice > User. Under Supplementary Services in the Miss Call Shortcut list, choose yes to enable.

Logging Missed Calls

You can disable or enable missed call logging per extension. For example, if you have set up a line to monitor another user line, you can disable missed call logging for the monitored line.

To enable logging, navigate to Admin Login > advanced > Voice > User. Under Supplementary Services in the Log Missed Calls for Ext <nu mber > field, choose yes to enable.

Enabling Paging (Intercom)

The paging, or intercom feature, allows two types of paging, single page and group paging. When paging occurs, the speaker on the paged IP phone is automatically activated unless the handset or headset is being used.

A user can directly contact another user by phone. If the person being paged has configured their phone to automatically accept pages, the phone does not ring; a direct connection between the two phones is automatically established when paging is initiated.

Group Paging lets the user page all the client Cisco SPA IP phones at once, or page groups of phones. If the client phone is on an active call while a group page starts, the incoming page is ignored. Group page is one-way; the paged client IP phones can only listen to the call from the originator.

To enable paging, navigate to Admin Login > advanced > Voice > Phone. Under Supplementary Services in the Paging Serv list, choose yes to enable.

To configure a phone to automatically accept pages, navigate to Admin Login > advanced > Voice > User. Under Supplementary Services in the Auto Answer Page list, choose yes to enable.

Configuring Paging Groups

You can configure a phone to be a member of a paging group. Users can then direct pages to specific groups of phones.

Limitations:

• A phone can be a listening member of no more than two paging groups.
• No more than five paging groups can be configured on a phone.

To configure a phone as part of a paging group:

Step 1 Click Admin Login > advanced > Voice > Phone.

Step 2 Under Multiple Paging Group Parameters, enter the paging commands into the Group Paging Script field. The syntax is as follows:

Where:

• IP address: Multicast IP address of the phone that listens for and receives pages.
• port: Port on which to page; use different ports for each paging group. All phones in the same paging group must use the same port number.
• name (optional): The name of the paging group. In this name, do not use the pggrp string because it is reserved. Using it causes the script not to work, as in these examples:

• num: The number users will dial to access the paging group; must be unique to the group.
• listen: If the phone being configured is a listening member of the page group. A phone can be a listening member of a maximum of two groups. If no value is entered, the default is to not listen as a member of this group.

Step 3 Click Submit All Changes.

Paging Group Example

This example sets up four paging groups: All, Sales, Support, and Engineering. Users will press 801 to send pages to all phones, 802 to send pages to phones configured as part of the Sales group, 803 to send pages to phones configured as part of the Support group, and 804 to send pages to phones configured as part of the Engineering group.

A phone that is configured with this example is a listening member of the “All” and “Sales” paging groups. That phone will automatically receive pages sent to those two paging groups. For each Sales phone, enter the following in the Phone > Multiple Paging Groups Parameters > Group Paging Script field:

Enabling Service Announcements

Service Announcements allows a user to send announcement requests to a customer-supplied announcement server. (Not applicable to the Cisco WIP310.)

To configure Service Announcements, navigate to Admin Login > advanced > Voice > Phone. Under Supplementary Services, in the Service Annc Serv list, choose yes to enable.

For more information see Vertical Service Announcement Codes (Cisco SPA300 Series and Cisco SPA500 Series) for detailed configuration.

Configuring Voice Mail

This configures the internal or external phone number or URL for the the voice mail system. If you are using an external voice-mail service, the number must include any digits required to dial out and any required area code.

To configure the phone to connect to voice mail:

Step 1 Click Admin Login > advanced > Voice > Phone

Step 2 Under General, enter the Voice Mail Number.

Step 3 (Optional) Enter the Voice Mail Subscribe Interval; the expiration time in seconds, of a subscription to a voice mail server.

Step 4 Click Submit All Changes. The phone reboots.

Configuring Internal Voice Mail for Each Extension (Using a Cisco SPA400)

To configure internal voice mail, navigate to Admin Login > advanced > Voice > Ext n. Under Call Feature Settings, enter the voice mail line number and phone extension in the Mailbox ID field. For example, 2101 indicates that the Cisco SPA400 voice mail server is configured on the Cisco SPA9000 Line 2, phone extension 101.

You can configure the message waiting indicator (MWI) for separate extensions on the phone. The MWI lights based on the presence of new voicemail messages in the mailbox.

Configuring the Message Waiting Indicator

To enable the indicator at the top of your Cisco SPA300 Series or Cisco SPA500 Series IP phone to light when voice mail is left, or on a Cisco WIP310 display a seeing message waiting notification, navigate to Admin Login > advanced > Voice > Ext_n. Under Call Feature Settings in the Message Waiting list, choose yes to enable.

Programmable Softkeys

The Cisco SPA300 Series and Cisco SPA500 Series IP Phones provide sixteen programmable softkeys (fields PSK 1 through PSK 16). These keys can be defined by either a speed dial script or an XML service script.

To configure programmable softkeys:

Step 1 Click Admin Login > advanced > Voice > Phone.

Step 2 Under Programmable Softkey Enable, choose yes to enable.

Step 3 In the PSK number field, enter the string for the PSK. See the different types of PSKs described in the following section.

Step 4 Click Submit All Changes.

Configuring PSK Fields

PSKs can be configured as speed dials. The speed dials can be extensions or phone numbers (for example, like traditional speed dials, where pressing the speed dial will dial a number).

PSKs can also be configured with speed dials that perform an action defined by a vertical service activation code (also known as a star [*] code). For example, a PSK configured with a speed dial for *67 would put a call on hold. You can also configure PSKs to call XML scripts.

To configure a speed dial PSK, enter the following in the PSK number field:

where fnc is the function of the key (speed dial); extensionname/starcode is the extension being dialed or the star code action to perform; vid is the extension on the calling phone from which the outbound call is sent; and name is the name of the speed dial being configured. The name field displays on the softkey on the IP phone screen. Cisco recommends a maximum of 8 characters for a Cisco SPA30X or Cisco SPA50X phone and 10 characters for a Cisco SPA525G or Cisco SPA525G2 phone. If more characters are used, the label can be truncated on the IP phone screen.

Softkey Speed Dial Extension Example

This example shows how to configure the Cisco SPA525G or Cisco SPA525G2 phone with softkey that, when pressed, dials the Sales Department extension (200). You want this button to display on the far lower left of the IP phone screen when the phone is idle, when the phone is off hook, or when the phone is connected on a call. You want the outbound call (that is going to the speed dial) to originate from the second extension on the user phone, not the primary extension.

Step 1 Click Admin Login > advanced > Voice > Phone.

Step 2 Under Programmable Softkey Enable, choose yes to enable.

Step 3 In the Programmable Softkeys section, edit the following:

• PSK1: fnc=sd;ext=200@$PROXY;vid=2;nme=Sales
• Idle Key List: Edit the field to add psk1|1 to the beginning of the string; for example:

• Off Hook Key List: Edit the field to add psk1|1 to the beginning of the string; for example:

• Connected Key List: Edit the field to add psk1|1 to the string, editing the existing softkeyname|1 to PSK1. For example, the original string:

becomes:

Step 4 Click Submit All Changes. The Sales speed dial softkey is displayed in the lower left of the IP phone screen when the phone is idle, when the phone is connected on a call, and when the phone is off hook.

Configuring Toggling for PSKs

You can configure PSKs to toggle, or switch between two PSK actions. This is useful when you want a user to be able to switch between two star code actions that have been defined for a PSK. For example, a PSK could be configured to toggle between turning call forwarding on and off using the “call forwarding on” star code (*72) and the “call forwarding off” star code (*73).

To configure this type of PSK, enter the following into the “PSK name” field in the Voice > Phone tab in the management interface:

where fnc=sd is the function of the key (speed dial), starcode is the star code action to perform, name is the name of the first action, ext2 is the second star code action to perform, and name2 is the name of the second action to perform. The name field displays on the softkey on the IP phone screen. Cisco recommends a maximum of 8 characters for a Cisco SPA30X or Cisco SPA50X phone and 10 characters for a Cisco SPA525G or Cisco SPA525G2 phone. If more characters are used, the label can be truncated on the IP phone screen.

For example, to configure a call forwarding on/off PSK that displays on the far lower left of the IP phone screen when the phone is idle:

Step 1 Click Admin Login > advanced > Voice > Phone.

Step 2 Under Programmable Softkey Enable, choose yes to enable.

Step 3 In the Programmable Softkeys section, edit the following:

• PSK1: fnc=sd;ext=*72@$PROXY;nme=CFOn;ext2=*73@$PROXY;nme2=
  CFOff;
• Idle Key List: Edit the field to add psk1|1 to the beginning of the string; for example:

Step 4 Click Submit All Changes.

Configuring PSKs to Call XML Scripts

To configure an XML script, enter the following in the PSK field:

fnc=xml;url=http://scriptURL.xml;nme=scriptname

where fnc is the function of the key (an XML script), scriptURL.xml is the URL where the script is located, and scriptname is the name of the script.

The scriptname field displays on the softkey on the IP phone screen. Cisco recommends a maximum of 8 characters for a Cisco SPA300 Series or Cisco SPA500 Series phone and 10 characters for a Cisco SPA525G or Cisco SPA525G2 phone. If more characters are used, the label can be truncated on the IP phone screen.

You can use macro variables in XML URLs. The following macro variables are supported:

• User ID—UID1, UID2
• Display name—DISPLAYNAME1, DISPLAYNAME2
• Auth ID—AUTHID1, AUTHID2
• Proxy—PROXY1, PROXY2
• MAC Address—MA
• Product Name—PN
• Product Series Number—PSN
• Serial Number—SERIAL_NUMBER

Step 5 Click Submit All Changes.

Physical Hold Button and PSK Linking

You can configure the physical hold button on the phone to perform a star code action that has been configured as a PSK. For example, with some call control systems, putting a call on hold or resuming a held call requires the phone to send a star code to the server. With those systems, the physical hold button on the phone cannot be used to put a call on hold or resume a held call, because a star code is not sent to the server.

You can configure a PSK to perform a call hold/resume action, then configure the physical hold button on the phone to perform that action when pressed. This is done by adding the holdkey=yes parameter to the softkey.

For example:

Step 1 Click Admin Login > advanced > Voice > Phone.

Step 2 Under Programmable Softkey Enable, choose yes to enable.

Step 3 In the Programmable Softkeys section, edit the following:

• PSK1: fnc=sd;ext=*67@$PROXY;nme=hold;ext2=*68@$PROXY;nme2=
  resume;holdkey=yes
• Connected Key List: Edit the field to add psk1|1 to the string, editing the existing softkeyname |1 to PSK1. For example, the original string:

becomes:

Step 4 Click Submit All Changes.

Configuring On-Demand Ring Tones (Cisco SPA525G or Cisco SPA525G2)

The Cisco SPA525G or Cisco SPA525G2 support on-demand ring tones; ring tones are downloaded from a TFTP server and played when a call comes in. To configure:

Step 1 Click Admin Login > advanced > Voice > Phone.

Step 2 Scroll to the Ring Tone section.

Step 3 In one or more of the ten ring tone fields, enter the following:

n=office;w=[tftp://]host[:port]/path;c=0

Specify the URL to download in the host/port/path field. If the connection cannot be established, a default ring tone is played.

Step 4 Click Submit All Changes.

User-Created MP3 Ring Tones (Cisco SPA525G or Cisco SPA525G2)

A Cisco SPA525G or Cisco SPA525G2 user can create up to two ring tones from an MP3 audio file stored on a USB memory device. For instructions, see the Cisco Small Business SPA525G and SPA525G2 SIP IP Phones User Guide, located on Cisco.com.

Creating and Uploading Ring Tones Using the Ring Tone Utility (Cisco SPA300 Series and Cisco SPA500 Series only)

To convert a file for use as a ring tone, use the Ring Tone Utility, available at:

https://supportforums.cisco.com/docs/DOC-9944

You must have a.wav file of less than 8 seconds in length saved to your computer. You can also use a sound editor to create the file with the following restrictions:

• 16-bit PCM mono
• 8000 samples per second
• Less than 6000 ms in length

To create a ring tone and upload it to a phone:

Step 1 Open the Ring Tone Utility.

Step 2 Enter the IP address of the phone.

Step 3 Click Browse and navigate to the directory on your computer where the source.wav file is stored. Select the wav file and click Open.

Step 4 Click Load Source File.

Step 5 Enter a name for the ring tone. This name will appear in the display on the phone. You choose the file name later.

Step 6 Enter the target. You can have up to two customized ring tones uploaded to the phone.

Step 7 (Optional) Click Preview to preview the ring tone. Click Options to change the start or end positions, or to squeeze or stretch the audio.

Step 8 Click Upload to Phone to upload the ring tone to the phone. Click OK when the success status message appears.

Step 9 Close the open Ring Tone Utility windows.

To create a ring tone and save it to a file:

Step 1 Open the Ring Tone Utility.

Step 2 Enter the IP address of the user phone or press Skip to create the ring tone and save it as a file.

Step 3 Click Browse and navigate to the directory on your computer where the source wav file is stored. Select the wav file and click Open.

Step 4 Click Load.

Step 5 Enter a name for the ring tone. This name will appear in the IP phone screen. You choose the file name later.

Step 6 (Optional) Click Preview to preview the ring tone. Click Options to change the start or end positions, or to squeeze or stretch the audio.

Step 7 Click Save As to save the file to your computer. Enter the file name and press Save.

Step 8 Close the open Ring Tone Utility windows.

To delete a ring tone from a phone:

Step 1 Open the Ring Tone Utility.

Step 2 Enter the IP address of the phone.

Step 3 Click the Delete button next to the ring tone you want to delete.

Step 4 Click OK.

Step 5 Close the Ring Tone Utility windows.

Assigning a Ring Tone to an Extension

To assign a ring tone to an extension:

Step 1 Click Admin Login > advanced > Voice > Ext Ext < number > tab.

Step 2 Under Call Feature Settings in the Default Ring field, choose from the following:

• No Ring
• 1 through 12
• User 1
• User 2

Step 3 Click Submit All Changes.

Configuring Audio Input Gain (Cisco SPA300 Series and Cisco SPA500 Series)

The value on the handset, headset, or speakerphone parameters default to zero, indicating that the volume is set to a base level. This does not mean that the sound is turned off; it is set to a level the average person can hear in a normal office environment.

To amplify or reduce the sound level, navigate to Admin Login > advanced > Voice > Phone. Under Audio Input Gain (dB), choose the item to configure:

• A positive value increases amplification (sound is louder).
• A negative value decreases amplification (sound is quieter).
• Set a value that is loud enough to hear clearly without producing echo (an indication that the input gain is too high).

Configuring User Access Control

The following parameters can be configured to set the LCD (not WEB GUI) WIFI setting read-only.

<SPA525-readonly ua="na">Yes</SPA525-readonly>

<Phone-UI-user-mode ua="na">Yes</Phone-UI-user-mode>

<WiFi_User_Access_Mode ua="na">No</WiFi_User_Access_Mode>

Enabling Bluetooth from the Web Interface

To enable Bluetooth from the phone web user interface:

Step 1 Click Admin Login > advanced > Voice > System.

Step 2 Under Bluetooth Settings in the Enable BT field, choose yes to enable or no to disable.

Step 3 Click Submit All Changes.

Enabling Bluetooth from the Phone

To enable Bluetooth from the IP phone screen:

Step 1 Press the Setup button.

Step 2 Scroll to User Preferences and press Select.

Step 3 Scroll to Bluetooth Configuration and press Select.

Step 4 With Bluetooth selected, press the Right Arrow key until a blue check mark appears indicating that the feature is enabled.

Step 5 Press Save.

Pairing a Bluetooth Headset

To enable a Bluetooth headset from the phone web user interface:

Step 1 Click Admin Login > advanced > Bluetooth.

Step 2 Under Bluetooth Device, choose On.

Step 3 Under Bluetooth Device List, press Scan for Bluetooth Devices.

Step 4 In the Bluetooth Device List, click the name of the Bluetooth headset.

Step 5 Enter the PIN for the Bluetooth headset.

Step 6 Press Submit All Changes.

To enable a Bluetooth headset from the IP phone screen:

Step 1 Enable Bluetooth as described in Enabling Bluetooth from the Web Interface

Step 2 Press the Setup button.

Step 3 Scroll to User Preferences and press Select.

Step 4 Scroll to Bluetooth Configuration and press Select.

Step 5 Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the following:

• Phone—Configures a Cisco SPA525G2 with a Bluetooth-enabled mobile phone. (The Cisco SPA525G pairs with headsets only; it does not pair with mobile phones.)
• Both—The Cisco SPA525G2 uses a Bluetooth headset or operates with a Bluetooth-enabled mobile phone (see Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone). The Cisco SPA525G2 connects to only one device at a time (either a Bluetooth headset or a Bluetooth-enabled mobile phone).

If multiple Bluetooth devices are in range of the Cisco SPA525G2, the order of devices in the Bluetooth Configuration > Bluetooth Profiles list is used, and the device with a higher priority is activated first.

Step 6 Scroll to Bluetooth Profiles and press the Right Arrow key to enter the profile screen.

Step 7 Press Scan to scan for your headset.

Note Depending on the network environment (such as the number of Bluetooth devices and noise level), your Bluetooth headset might not appear on the found devices list. Ensure the headset is powered on and has Bluetooth activated, and retry the scan.

Step 8 In the list of found devices, select your headset and press Select to edit the profile.

Step 9 Scroll to PIN and enter the PIN for your Bluetooth headset.

Step 10 Scroll to Connect Automatically and press the Right Arrow key to turn to On.

Step 11 Press Connect. The profile screen displays and a check mark appears next to the headset if the connection was successful.

Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone

This feature is based on the following standard Bluetooth profiles:

• Phone Book Access Profile 1.0
• Handsfree Profile 1.5
• Handset Profile 1.1

Make sure your mobile phone provides support for one of the above profiles. Cisco provides a reference list of Bluetooth-enabled mobile phones supported with the Cisco SPA525G2. See the Cisco support community at
http://www.cisco.com/go/smallbizsupport and consult the latest Cisco SPA525G2 release notes, available at cisco.com.

For more detailed instructions, see the Cisco Small Business Cisco SPA525G or Cisco SPA525G2 IP Phone User Guides.

To pair your Cisco SPA525G2 with your Bluetooth-enabled mobile phone, you can either initiate pairing from the Cisco SPA525G2, or from your mobile phone.

Initiating Pairing from the Cisco SPA525G2

Step 1 Enable Bluetooth as described in Enabling Bluetooth from the Web Interface.

Step 2 Press the Setup button.

Step 3 Scroll to User Preferences and press Select.

Step 4 Scroll to Bluetooth Configuration and press Select.

Step 5 Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the following:

• Handsfree —Your Cisco SPA525G2 operates as a handsfree device with a Bluetooth-enabled mobile phone.
• Both—Your Cisco SPA525G2 operates with your Bluetooth-enabled mobile phone or operate with a Bluetooth headset. The Cisco SPA525G2 connects to only one device at a time (either the Bluetooth headset or the Bluetooth-enabled mobile phone.)

If multiple Bluetooth devices are in range of the Cisco SPA525G2, the order of devices in the Bluetooth Configuration > Bluetooth Profiles list is used, and the device with a higher priority is activated first.

Step 6 Scroll to Bluetooth Profiles and press the Right Arrow key to enter the profile screen.

Step 7 Press Scan to scan for your mobile phone.

Depending on the network environment (such as the number of Bluetooth devices and the noise level), your Bluetooth headset might not appear on the found devices list. Ensure the headset is powered on and has Bluetooth activated, and retry the Scan.

Step 8 In the Select a Bluetooth Device to Pair list, select the mobile phone to which you want to pair and press Connect.

Initiating Pairing from Your Bluetooth-Enabled Mobile Phone

The procedure varies depending on your phone model. The example in this section uses an Apple iPhone.

Before starting, it is helpful to find the MAC address of your Cisco SPA525G2 IP phone. From your IP phone, go to the Setup menu and select Status. Select Product Information. The MAC address is displayed.

Step 1 On your iPhone, click Settings.

Step 2 Under General, choose Bluetooth. Ensure Bluetooth is turned on.

Step 3 In the Bluetooth Window, under Devices, find the MAC address of your Cisco SPA525G2 IP phone.

Step 4 Select the MAC address of the Cisco SPA525G2.

Step 5 Enter the PIN (the default is 0000) and press Connect.

When paired with your mobile phone, the Cisco SPA525G2 IP phone screen assigns one of your line buttons to the mobile phone. A mobile phone icon with a flashing lightning bolt icon is displayed next to the mobile phone number.

To verify the mobile phone configuration:

Step 1 On the Cisco SPA525G2, press the Setup Button.

Step 2 Scroll to User Preferences and press Select.

Step 3 Scroll to Bluetooth Configuration and press Select.

Step 4 Scroll to Bluetooth Profiles and press the Right Arrow key.

The mobile phone appears in the list of Bluetooth devices.

Configure the Web Server from the Phone Web Interface

To enable the web server:

Step 1 Click Admin Login > advanced > System.

Step 2 Under the System Configuration section in the Enable Web Server field, verify that the parameter is set to yes to enable the web administration server. (For the Cisco 301 and Cisco SPA501G, this can be configured by using the IVR. See the “Using IVR on IP Phones Without Screens” section.)

Step 3 In the Web Server Port field, enter the port to access the web server. The default is port 80.

Step 4 In the Enable Web Admin Access field, you can enable or disable local access to the Admin Login of the phone web user interface. Defaults to yes (enabled). (For the Cisco SPA301 and Cisco SPA501G, can be configured using the IVR. See the “Using IVR on IP Phones Without Screens” section.)

Step 5 In the Admin Passwd field, enter a password if you want the system administrator to log in to the phone web user interface with a password. The password prompt appears when an administrator clicks Admin Login. The maximum password length is 32 characters.

Step 6 In the User Password field, enter a password if you want users to log in to the phone web user interface with a password. The password prompt appears when users click User Login. The maximum password length is 32 characters.

Step 7 Check whether input is provided in the User Password field in the previous step.

If not, enter a password in the user User Web Password field if you want users to log in to the phone web user interface with a password and no password for LCD GUI.

The password prompt appears when the users click User Login. The maximum password length is 32 characters.

Step 8 Click Submit All Changes.

Configure the Web Server from the Phone Screen Interface

To enable the phone web user interface from the Phone tab (does not apply to the Cisco WIP310):

Step 1 Press menu.

Step 2 Select Network and Enable Web Server.

Step 3 Select the Edit.

Step 4 Press y/n to toggle the selection to Yes and enable.

Step 5 Click OK > Save.

Configuring the WBPN Device

While pairing the SPA Phone with WBPN, plug the Ethernet cable of WBPN directly into the SPA Phone Ethernet interface. After the SPA phone and WBPN boots up, configure the WBPN device (from the phone screen) by following these steps:

Step 1 Press the Setup button to access the SPA phone LCD menu.

Step 2 Scroll to Wi-Fi Configuration and press Select.

Step 3 Enter the User ID and Password.

Note ● If the WBPN is new, the default User ID and Password are both cisco. Otherwise, enter the User ID and Password changed by the user in WBPN webgui.

• A prompt is displayed on the LCD if the User ID or Password is wrong. After successful login, the users need not re-enter the User ID and Password every time to access the Wi-Fi Configuration menu until the phone reboots.
• If the phone has an IP address and there is no WBPN connected to the IP phone then:

– A message "No Wi-Fi device found" is displayed.

• If the phone has no IP address:

– A message, "Please wait" (the timeout is 15 seconds.) is displayed. The phone stops the DHCP discovery process and assigns a temporary IP address 192.168.1.235 to itself.

• If the phone fails to connect to the WBPN, ensure that the WBPN device bootsup successfully. Set the IP phone with static ip/netmask/gateway 192.168.1.235/255.255.255.0/192.168.1.1 and then try to connect to the WBPN again.

Step 4 Select Wireless Profile menu.

Three functions are available:

—Edit : To edit the wireless profile.

— Scan : WBPN scans for wireless aps and displays the Wireless Profile List menu on recieving a response or on expiraton of the timeout (15 seconds).

— Cancel: Returns to the Wi-Fi Configuration menu.

Step 5 Select SSID and press softkey Edit, to edit the detailed wi-fi settings.

Note Default SSID is the profile. After submitting the wifi setting it becomes the used SSID.

Three menu options are displayed:

— Basic Configuration: Edit SSID and Band

— Security Mode: Edit Security Mode

— Encryption Configuration: Edit Encryption, Key Format, and Key Value

Note ● Edit the detailed wi-fi settings based on the user's wi-fi environment.

• By selecting the softkey Submit, the current configuration stored in the phone is submitted to the WBPN device. The device then reboots, and the phone reboots in 4 seconds.
• Encryption Configuration menu is not displayed if encryption is not set for the WBPN device.

Step 6 (Optional) Select Wi-Fi Configuration > Wireless Profile > Softkey Scan

Note The Wireless Profile List can be scanned. The user can select one profile, edit the details, and submit the configuration (same as STEP 4.)

Step 7 (Optional) Select Wi-Fi Configuration > Wi-Fi Protected Setup to configure WPBN by WPS. (Follow the prompt on the phone LCD to complete wifi setting by WPS.)

Checking the Wireless Status

To check the current wi-fi status of the WBPN device, go to Wi-Fi Configuration > Wireless Status.

Note A prompt "Please waiting …" is displayed every time the user accesses the Wireless Status menu. The phone LCD displays the latest stautus after several seconds.

Configuring BroadSoft Directory

The BroadSoft directory service enables users to search and view their personal, group, or enterprise contacts. This application feature uses BroadSoft's Extended Services Interface (XSI).

To configure the BroadSoft Directory service:

Step 1 Click Admin Login > advanced > Voice > Phone.

Step 2 Under Broadsoft Settings, configure the following:

• Directory Enable: Set to yes.
• XSI Host Server: Enter the name of the server; for example, xsp.xdp.com.
• Directory Name: Name of the directory. Displays on the user phone as a directory choice (for example, John’s Personal Directory).
• Directory Type: Select the type of BroadSoft directory:

– Enterprise (default): Allows users to search on last name, first name, user or group ID, phone number, extension, department, or email address.

– Group: Allows users to search on last name, first name, user ID, phone number, extension, department, or email address.

– Personal: Allows users to search on last name, first name, or telephone number.

• Directory UserID: BroadSoft User ID of the phone user; for example, johndoe@xdp.com.
• Directory Password: Alphanumeric password associated with the User ID.

To improve security, the SPA phone firmware places access restrictions on the host server and directory name entry fields.

Step 3 Click Submit All Changes.

Configuring Personal Address Book

Users can upload a pre-configured personal address book xml file to the phone. While uploading the address book info to the phone provide full entries of the address book. The phone erases the previous personal address book entries and populates the new entries from the address book xml file.

After the phone reports the personal address book or the call history data to provisioning server, users can restore the data back to the phone after factory reset.

Sample Personal address book xml format (for SPA525G phones, SPA300 seris and SPA500 series phones use a subset):

where:

name: name of the contact (max size: 64; input type: Any).

homePhone: home phone number of the contact (max size: 128; input type: Any).

workPhone: work phone number of the contact (max size: 128; input type: Any).

Note Not for SPA300 Series, SPA50X, and SPA51X phones.

mobilePhone: mobile phone number of the contact (max size: 128; input type: Any)

Note Not for SPA300 Series, SPA50X, and SPA51X phones.

ringToneID: ring tone for the contact, selection of available ring tones (input type: numeric, 0-12).

For information on backing up the personal address book or call history see the SPA Provisioning Guide.

Synchronization of Do Not Disturb and Call Forward on a Per Line Basis (Applicable to BroadSoft)

Enabling synchronization of Do Not Disturb (DND) and Call Forward (CFWD) allows the phone to synchronize with the call server (for example, the BroadSoft server) so that if Do Not Disturb or Call Forwarding settings are changed on the phone, changes are also made on the server; if changes are made on the server, they are propagated to the phone. You can enable DND/CFWD per extension.

This feature is disabled by default.

Limitations:

• Cisco SPA301 or Cisco SPA501G—The softkey and phone menu settings are not available.
• Cisco SPA509—Lines 9–12 cannot be set by using the SoftKeys or Menu settings.

Configuring Synchronization of DND and CFWD

To enable synchronization:

Step 1 Click Admin Login > advanced > Voice.

Step 2 Click the Ext n tab.

Step 3 Under Call Feature Settings in the Feature Key Sync field, choose yes to enable DND/CFWD.

Step 4 Under SIP, enable the relevant event package (Talk Package, Hold Package, and Conference Package).

Step 5 Click Submit All Changes.

Configuring Synchronization of DND and CFWD by Using the Configuration File

You can also configure BroadSoft DND and CFWD on a per line basis by modifying your configuration. For example, to configure this feature on line 1, add the following line to the configuration file:

Broadsoft ACD Support

To support basic Broadsoft Automatic Call Distribution (ACD), enable the relevant Broadsoft ACD option. This option is available for each extension under Call Feature Settings.

The supported values for this option are Yes and No (default).

If you set Broadsoft ACD to Yes, the phone sends a Subscribe message according to the Broadsoft specification.

If you set Broadsoft ACD to No, the phone may still send out a Subscribe message because another feature is using ACD, but the phone ignores any Notify message from the Broadsoft server related to ACD.

Limitations:

• Cisco SPA301 or Cisco SPA501G—ACD is not supported. The ACD Login and Status keys are not visible.
• Cisco SPA509—Lines 9–12 cannot be used as ACD Agents since the Lines cannot be selected for Login/Logout and Agent status.

Configuring BroadSoft ACD Support

To enable BroadSoft ACD support, navigate to Admin Login > advanced > Voice > Ext n. Under Call Feature Settings, in the Broadsoft ACD list, choose yes to enable BroadSoft ACD support.

You can also configure BroadSoft ACD support by adding the following line to your configuration file to configure this feature on line 1:

XML Directory Service

When authentication is required for XML URL, the parameters XML UserName and XML Password are used.

The parameter "XML UserName" in XML URL is replaced by $XML UserName.

For example:

If the parameter XML UserName is set as " cisco ", and the XML Directory Service URL is http://www.sipurash.compath?username=$XML_User_Name, when the request is sent out, the URL will be http://www.sipurash.com/path?username=cisco.

XML Applications

When authentication is required for CGI/Execute URL via Post from external application (Example: Web Application) to the SPA phones, the parameter, "CISCO XML EXE Auth Mode” is used in 3 different scenarios:

• Trusted—No authentication is performed (local user password is set or not). This is the default.
• Local Credential—Authentication based on digest authentication using local user password, if the local user password is set. If not, no authentication.
• Remote Credential—Authentication based on digest authentication using remote username/password as set in XML application on Web Page (to access XML application server).

Macro Variables

You can use macro variables in XML URLs. The following macro variables are supported:

• User ID—UID1, UID2 to UIDn
• Display name—DISPLAYNAME1, DISPLAYNAME2 to DISPLAYNAMEn
• Auth ID—AUTHID1, AUTHID2 to AUTHIDn
• Proxy—PROXY1, PROXY2 to PROXYn
• MAC Address using lower case hex digits—MA
• Product Name—PN
• Product Series Number—PSN
• Serial Number—SERIAL_NUMBER

The following table shows the list of macros supported on the SPA phones:

For more information on XML support, see the Cisco Small Business Support community. The URL is given in Appendix B, “Where to Go From Here.”

To configure the phone to connect to an XML Directory service:

Step 1 Click Admin Login > advanced > Voice > Phone.

Step 2 Enter the following information:

• XML Directory Service Name : Name of the XML Directory. Displays on the user phone as a directory choice.
• XML Directory Service URL : URL where the XML Directory is located.

Step 3 Click Submit All Changes.

To configure the phone to connect to an XML application:

Step 1 Click Admin Login > advanced > Voice > Phone.

Step 2 Enter the following information:

• XML Application Service Name : Name of the XML application. Displays on the user phone as a menu item.
• XML Application Service URL : URL where the XML application is located.

If you have configured an unused line button to connect to an XML application, the button connects to the URL configured here, unless you enter a different URL when configuring the line button. See the “Horizontal first—The same LED flashes with the second incoming call.” section.

Step 3 Click Submit All Changes.

Configuring the User Name and Account on the Camera

To configure the username and account:

Step 1 Download and install the software release for the camera that provides video monitoring support. For more information, consult the release notes for the camera software.

Step 2 Use the phone web user interface to create a user ID and password that are used by the phone to connect to the camera. The IP phone user account that you create should have viewer privileges.

Entering Camera Information Into the Cisco SPA525G or Cisco SPA525G2 Configuration Utility

To add camera information:

Step 1 Click Admin Login > advanced > Voice > User.

Step 2 Under Camera Settings in the Enable Video VLAN field, choose yes to enable. This option sends the camera traffic to a separate VLAN.

Step 3 (Optional) If configuring Virtual LAN (VLAN) support, in the Enable Video VLAN field, choose yes to enable. The default Video VLAN ID is 1, the data VLAN. To separate traffic onto another VLAN (for example, a VLAN for video traffic only), enter the ID for that VLAN. (Video VLAN parameters do not apply to Wi-Fi or VPN.)

Step 4 Under Camera Profile 1, enter the settings for the first camera. Enter the camera name (for example, Lobby). This name is displayed on the IP phone screen to identify the camera.

Step 5 In the Access URL field, enter the URL to access the camera, in the following format:

rtsp:// xxx.xxx.x.xxx /img/jpgvideo.sav

where xxx.xxx.x.xxx is the IP address of the camera.

Step 6 In the Access User Name field, enter the username for the phone that you created by using the camera phone web user interface.

Step 7 In the Access Password field, enter the password for the phone username that you created by using the camera phone web user interface.

Step 8 (Optional) In the Associated Caller ID field, enter the phone number of the phone associated with the camera. For example, if the camera is located in the lobby, you can enter the extension of the lobby phone if one is installed there. People monitoring that camera from their phone can press Call to dial the number of the phone associated with the camera. For example, someone monitoring the lobby could call the receptionist to identify a visitor.

Note Once the SPA525G establishes call to the call box (SIP based), DTMF can be used to open/close the door. Door can be controlled via GPIO output from camera or another GPIO concentrator. Administrator must provide access URL to the camera or the GPIO concentrator respectively to open the door

Step 9 (Optional) The receptionist can have the control to open or close the access door with Door Control URL field configured. The mechanism to open/close the access door could be via the call box (SIP based), camera GPIO output, or another GPIO concentrator.

Step 10 Click Submit All Changes.

Viewing the Video

To view video from the phone:

Step 1 Press the Setup button.

Step 2 Scroll to Video Monitoring and press Select.

Step 3 Scroll to the camera from which you want to view and press Monitor or Select.

Pressing Call dials the number associated with the camera (see Entering Camera Information Into the Cisco SPA525G or Cisco SPA525G2 Configuration Utility).