Unity Connection allows you to deliver embedded HTML notifications for a new voice message via SMTP to the end users. The
HTML notifications on the computer support both Web email clients, such as Google Mail or Yahoo Mail) and desktop email clients
(for example, Microsoft Outlook and IBM Lotus Notes). However, the HTML notifications on the mobile supports only Web email
clients.
Unlike the text-based SMTP notifications, the HTML notification functionality makes listening to your voice message just a
click away. Once the user clicks on the play option in the new HTML-based notification email, the Mini Web Inbox browser-based
client application is loaded to play that notified voice message. The HTML notification is also an alternative to traditional
Unified Messaging and IMAP messaging, which allows integration with not only Exchange and Domino, but with Gmail as well.
The content and format of the HTML notifications received via email can be customized through a notification template, custom
variables, and custom graphics. Cisco Unity Connection Administration (CUCA) and the Cisco Unity Connection Provisioning Interface
(CUPI) APIs can be used to work on notification templates. The administrator need to follow a checklist and must take care
of few steps while working on notification templates.
To use the HTML notification templates, the HTML notification device must be enabled and a notification template must be assigned
to it. For more information on checklist for the HTML notifications, see the “Setting Up SMTP Message Notification” section of the “Notifications” chapter of the System Administration Guide for Cisco Unity Connection Release 15, at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag.html.
The users are also allowed to set up an HTML notification device and configure the other settings using the Messaging Assistant
web tool of Cisco Personal Communications Assistant (PCA). The user can access the notified voice message clicking the hyperlink
given in the email for launching the Mini Web Inbox. With Mini Web Inbox, the user can play, reply, reply all, forward, or
delete the voice messages using a phone or a computer. On mobile, Mini Web Inbox is supported via telephone record and playback
(TRAP) connections on the native browser.
For more information on the Mini Web Inbox, see the Quick Start Guide for the Cisco Unity Connection Mini Web Inbox available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/quick_start/guide/b_15cucqsgminiinbox.html.
The new HTML-based notifications functionality provides user with a new set of the Cisco Unity Connection Imaging Interface
(CUII) APIs. In addition, there are certain set of activities that can be performed by the administrator and the user with
some new introduced set of CUPI APIs.
For more information on how to manage notification templates using the Cisco Unity Connection Imaging Interface (CUII) and
Cisco Unity Connection Provisioning Interface (CUPI) APIs, see the Cisco Unity Connection APIs, available at the https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUPI_API/b_CUPI-API.html.
To troubleshoot any issue while creating templates or launching the Mini Web Inbox, see the “Troubleshooting Web Inbox” chapter of the Troubleshooting Guide for Cisco Unity Connection, Release 15 available https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/troubleshooting/guide/b_15cuctsg.html.