- Enrolling as a Cisco Unity Connection User
- Working with Cisco Unity Connection by Phone
- Voicemail Basics
- Finding Messages
- Managing Deleted Messages
- Managing Dispatch Messages
- Using Voice Commands to Place Calls
- Managing Meetings
- Managing Personal Greetings
- Managing Message Notification
- Managing Private Lists
- Managing Your Addressing Priority List
- Changing Your User Preferences
- Choosing a Connection Conversation Menu Style
- Managing Call Transfer Rules
- Managing Your Alternate Contact Numbers
- Managing Personal Call Transfer Rule Sets to Handle Incoming Calls
- Changing Playback Settings
- Broadcast Messages
- Managing the Size of Your Mailbox
- Cisco Unity Connection Phone Menus and Voice Commands
- Index
Contents
- Managing Personal Call Transfer Rule Sets to Handle Incoming Calls
- About Personal Call Transfer Rule Sets
- Enabling and Disabling the Use of Personal Call Transfer Rule Sets by Basic Transfer Rules
- Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Using the Phone Keypad
- Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Using Voice Commands
- Enabling and Disabling the Use of Personal Call Transfer Rule Sets
- Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using the Phone Keypad
- Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using Voice Commands
- Enabling and Disabling Individual Rule Sets
- Enabling a Rule Set by Using the Phone Keypad
- Enabling a Rule Set by Using Voice Commands
- Disabling a Rule Set by Using the Phone Keypad
- Disabling a Rule Set by Using Voice Commands
- Using the Transfer All Rule Set
- Enabling the Transfer All Rule Set by Using the Phone Keypad
- Enabling the Transfer All Rule Set by Using Voice Commands
- Disabling the Transfer All Rule Set by Using the Phone Keypad
- Disabling the Transfer All Rule Set by Using Voice Commands
- Forwarding All Calls to Cisco Unity Connection
- Forwarding All Calls to Cisco Unity Connection by Using the Phone Keypad
- Forwarding All Calls to Cisco Unity Connection by Using Voice Commands
- Canceling Forwarding of All Calls to Cisco Unity Connection by Using the Phone Keypad
- Canceling Forwarding of All Calls to Cisco Unity Connection by Using Voice Commands
Managing Personal Call Transfer Rule Sets to Handle Incoming Calls
About Personal Call Transfer Rule Sets
You set up personal call transfer rule sets so that Cisco Unity Connection transfers particular calls to you according to caller identity, time of day, and your meeting schedule, or transfers your calls to voicemail or to another phone number. Personal call transfer rules are more advanced than the basic transfer rules—standard, alternate, and closed—which allow you to configure basic transfer settings.
You manage your personal call transfer rule sets in the Personal Call Transfer Rules web tool. Once rule sets have been defined, you can enable them in the web tool or by phone. (For more information on how you use and manage personal call transfer rule sets, see the User Guide for the Cisco Unity Connection Personal Call Transfer Rules Web Tool.)
Enabling and Disabling the Use of Personal Call Transfer Rule Sets by Basic Transfer Rules
Cisco Unity Connection uses personal call transfer rules to process your calls only when the active basic rule—standard, alternate or closed—is configured to apply personal call transfer rules instead of the basic settings.
- Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Using the Phone Keypad
- Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Using Voice Commands
Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Using the Phone Keypad
Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Using Voice Commands
Enabling and Disabling the Use of Personal Call Transfer Rule Sets
Enabling means that Connection uses your personal call transfer rule sets to process calls if your basic transfer rules—the standard, alternate or closed transfer rule—are configured to apply personal call transfer rules instead of the basic settings. Disabling means that Connection does not use personal call transfer rule sets to process calls even if your basic transfer rules are configured to apply personal call transfer rules. In that case, calls will be transferred to your extension.
- Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using the Phone Keypad
- Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using Voice Commands
Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using the Phone Keypad
| Step 1 | Call and sign in to Connection. |
| Step 2 | At the Main menu, select the option Setup Options, then Transfer Settings, and Personal Call Transfer Rules. |
| Step 3 | To enable, select the option to turn call routing rules on after Connection tells you that they are off. To disable, select the option Turn Call Routing Rules Off. |
Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using Voice Commands
| Step 1 | Call and sign in to Connection. |
| Step 2 | When Connection asks, "What do you want to do," say: "Setup Options." (Connection temporarily switches to the phone keypad.) |
| Step 3 | On the phone keypad, select the option Transfer Settings, then Personal Call Transfer Rules. |
| Step 4 | To enable, select the option to turn call routing rules on after Connection tells you that they are off. To disable, select the option Turn Call Routing Rules Off. |
Enabling and Disabling Individual Rule Sets
You can enable only one rule set at a time by phone, and the rule set becomes active immediately. Cisco Unity Connection plays the enable prompt only when you have a rule set that is disabled.
Disabling a rule set means making it ineligible to be active. Connection plays the disable prompt only when you have a rule set that is enabled but not active.
When no rule sets are defined or active, calls are transferred to your extension.
- Enabling a Rule Set by Using the Phone Keypad
- Enabling a Rule Set by Using Voice Commands
- Disabling a Rule Set by Using the Phone Keypad
- Disabling a Rule Set by Using Voice Commands
Enabling a Rule Set by Using the Phone Keypad
| Step 1 | Call and sign in to Connection. | ||
| Step 2 | At the Main menu, select the option Setup Options, then Transfer Settings, and Personal Call Transfer Rules.
| ||
| Step 3 | Select the option Enable a Transfer Rule Set. | ||
| Step 4 | Follow the prompts to activate a rule set and to set the number of days you want the rule set to be active. |
Enabling a Rule Set by Using Voice Commands
| Step 1 | Call and sign in to Connection. | ||
| Step 2 | When Connection asks, "What do you want to do," say: "Setup Options." (Connection temporarily switches to the phone keypad.) | ||
| Step 3 | On the phone keypad, select the option Transfer Settings, then Personal Call Transfer Rules.
| ||
| Step 4 | Select the option Enable a Transfer Rule Set. | ||
| Step 5 | Follow the prompts to activate a rule set and to set the number of days you want the rule set to be active.
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Disabling a Rule Set by Using the Phone Keypad
| Step 1 | Call and sign in to Connection. | ||
| Step 2 | At the Main menu, select the option Setup Options, then Transfer Settings, then Personal Call Transfer Rules, and Disable a Transfer Rule Set.
| ||
| Step 3 | Follow the prompts to disable the rule set. |
Disabling a Rule Set by Using Voice Commands
| Step 1 | Call and sign in to Connection. | ||
| Step 2 | When Connection asks, "What do you want to do," say: "Setup Options." (Connection temporarily switches to the phone keypad.) | ||
| Step 3 | On the phone keypad, select the option Transfer Settings, then Personal Call Transfer Rules, and Disable a Transfer Rule Set.
| ||
| Step 4 | Follow the prompts to disable the rule set.
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Using the Transfer All Rule Set
The Transfer All rule set contains a single rule that forwards all of your calls to a specific destination for a specified time. Transfer All is the only rule set that you must set by phone. Cisco Unity Connection activates the rule set and displays it on the Call Transfer Rule Sets page of the Personal Call Transfer Rules web tool.
When you enable Transfer All, it immediately becomes your active rule set for the duration specified. If a transferred call is not answered at the Transfer All destination, Connection transfers the call to voicemail.
- Enabling the Transfer All Rule Set by Using the Phone Keypad
- Enabling the Transfer All Rule Set by Using Voice Commands
- Disabling the Transfer All Rule Set by Using the Phone Keypad
- Disabling the Transfer All Rule Set by Using Voice Commands
Enabling the Transfer All Rule Set by Using the Phone Keypad
| Step 1 | Call and sign in to Connection. | ||
| Step 2 | At the Main menu, select the option Setup Options, then Transfer Settings, and Personal Call Transfer Rules. | ||
| Step 3 | Follow the prompts to transfer all calls to voicemail or to a specific phone number, and to set the number of days you want the Transfer All rule set to be active.
|
Enabling the Transfer All Rule Set by Using Voice Commands
| Step 1 | Call and sign in to Connection. | ||||
| Step 2 | When Connection asks, "What do you want to do," say: "Setup Options." (Connection temporarily switches to the phone keypad.) | ||||
| Step 3 | On the phone keypad, select the option Transfer Settings, then Personal Call Transfer Rules. | ||||
| Step 4 | Follow the prompts to transfer all calls to voicemail or to a specific phone number, and to set the number of days you want the Transfer All rule set to be active.
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Disabling the Transfer All Rule Set by Using the Phone Keypad
Disabling the Transfer All Rule Set by Using Voice Commands
| Step 1 | Call and sign in to Connection. | ||
| Step 2 | When Connection asks, "What do you want to do," say: "Setup Options." (Connection temporarily switches to the phone keypad.) | ||
| Step 3 | On the phone keypad, select the option Transfer Settings, then Personal Call Transfer Rules, and Cancel Transferring All Calls to This Destination.
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Forwarding All Calls to Cisco Unity Connection
You can forward all your incoming calls to Cisco Unity Connection so that your personal call transfer rule sets are applied to calls immediately. With this option, the phone system does not ring your extension first before applying personal call transfer rule sets to locate you when there is no answer.
- Forwarding All Calls to Cisco Unity Connection by Using the Phone Keypad
- Forwarding All Calls to Cisco Unity Connection by Using Voice Commands
- Canceling Forwarding of All Calls to Cisco Unity Connection by Using the Phone Keypad
- Canceling Forwarding of All Calls to Cisco Unity Connection by Using Voice Commands
Forwarding All Calls to Cisco Unity Connection by Using the Phone Keypad
| Step 1 | Call and sign in to Connection. | ||
| Step 2 | At the Main menu, select the option Setup Options, then Transfer Settings, and Personal Call Transfer Rules. | ||
| Step 3 | Follow the prompts to forward all calls to Connection, and to set the number of days you want the forwarding to be active.
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Forwarding All Calls to Cisco Unity Connection by Using Voice Commands
| Step 1 | Call and sign in to Connection. | ||||
| Step 2 | When Connection asks, "What do you want to do," say: "Setup Options." (Connection temporarily switches to the phone keypad.) | ||||
| Step 3 | On the phone keypad, select the option Transfer Settings, then Personal Call Transfer Rules. | ||||
| Step 4 | Follow the prompts to forward all calls to Connection, and to set the number of days you want the forwarding to be active.
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Canceling Forwarding of All Calls to Cisco Unity Connection by Using the Phone Keypad
Canceling Forwarding of All Calls to Cisco Unity Connection by Using Voice Commands
| Step 1 | Call and sign in to Connection. | ||
| Step 2 | When Connection asks, "What do you want to do," say: "Setup Options." (Connection temporarily switches to the phone keypad.) | ||
| Step 3 | On the phone keypad, select the option Transfer Settings, then Personal Call Transfer Rules, and Cancel Forwarding All Calls to Cisco Unity Connection.
|