Confirm Connection Reports Data Harvester Service is Running
To Confirm that Connection Reports Data Harvester Service is Running
Step 1 In Cisco Unity Connection Serviceability, on the Tools menu, select
Step 2 On the Control Center – Feature Services page, under Optional Services, locate the
Unity Connection Reports Data Harvester
Step 3 Confirm that the activate status for the Unity Connection Reports Data Harvester service is
. If the activate status is Deactivated, select
Step 4 Confirm that the service status for the Unity Connection Reports Data Harvester service is
. If the service status is Stopped, select
Step 5 Confirm that the running time for the Connection Reports Data Harvester service is greater than 00:00:00. If the running time is 00:00:00, turn off the Connection Reports Data Harvester service, then repeat Step 3 and Step 4.
Adjusting Report Data Collection Cycle
If the value of the Data Collection Cycle field is too high, the data may not have been collected yet for the report because the time between each cycle of collecting data is too long.
To Adjust the Report Data Collection Cycle
Step 1 In Cisco Unity Connection Administration, expand
, then select
Advanced > Reports
Step 2 On the Report Configuration page, in the Minutes Between Data Collection Cycles field, enter the time (in minutes) that you want between each cycle of collecting data for the reports. The default is 30 minutes.
Step 3 Select