Requirements for Hybrid Message
To enable Hybrid Message, you must use supported Cisco presence software listed in the table. Cisco Business Edition has Unified Communications Manager and IM and Presence Service as part of all of its packages, so make sure you have the right version.
Product Name | Version |
Unified Communications Manager and IM and Presence Service (on-premises or service provider hosted) |
11.5(1)SU3 or later
|
Cisco Jabber (any client platform) |
11.9 or later |
Webex app (any client platform) |
You must be licensed to use Cisco Webex, so you can create your organization using Control Hub.
Product | SKU |
Cisco Webex |
Any cloud paid offer |
You need to use the following systems to deploy and manage your Hybrid Message. These are more generally required when you deploy Webex App and Hybrid Services, not only for Hybrid Message.
System |
Why you need it |
Control Hub |
Log in to create your organization in Webex, then subsequently to manage your services, resources, and users. See https://collaborationhelp.cisco.com/article/nkp3vu5. |
Directory Connector |
[Optional] Map user attributes from your on-premises directory into Control Hub, so you can grant them ability to use Hybrid Services. See https://www.cisco.com/go/hybrid-services-directory |
Cisco Unified CM Administration |
Manually create users, or integrate with your on-premises directory to provision users for IM and Presence Service. |
Firewalls |
Open the required ports on firewalls between the component systems. |
You must deploy Expressway to host the connectors. Organizations using Cisco Hosted Collaboration Solution do not need Cisco Expressway on their premises. Instead, their Hosted Collaboration Solution partner will deploy it in the cloud as part of their Hybrid Services offering.
Requirements | Version |
Cisco Expressway Connector Host |
You can download the software image from software.cisco.com at no charge. We recommend the latest released version of Expressway for connector host purposes. See Expressway Connector Host Support for Cisco Webex Hybrid Services (https://collaborationhelp.cisco.com/article/ruyceab) for more information. |